Front Desk Executive (Hospital)

A Front Desk Executive in a hospital serves as the first point of contact for patients, visitors, and healthcare professionals. They handle administrative tasks, provide information, and ensure smooth operations at the hospital reception.

Key Responsibilities:

• Patient Interaction:

  Greet patients and visitors, provide information, and assist with inquiries.

• Appointment Scheduling:

  Book, reschedule, and manage patient appointments.

• Registration Documentation:

  Collect patient details, update records, and verify insurance documents.

• Billing Payments:

  Process payments, generate invoices, and handle cash/card transactions.

• Coordination:

  Liaise with doctors, nurses, and hospital departments for smooth patient flow.

• Telephone Handling:

  Answer calls, provide information, and transfer calls to relevant departments.

• Complaint Resolution:

  Address patient concerns and escalate serious issues to management.

• Sanitation Safety Compliance:

  Ensure the front desk area follows hospital cleanliness and safety standards.

Skills Qualifications:

• Education:

  BA, or Bachelors degree or diploma in hospital administration, business administration, or a related field.

• Experience:

  1-3 years in a similar role (preferably in a healthcare setting).

• Technical Skills:

  Knowledge of hospital management software, MS Office, and billing systems.

Soft Skills:

• Excellent communication and interpersonal skills
• Multitasking and organizational ability
• Problem-solving skills
• Patience and empathy when dealing with patients

Work Environment:

• Typically works at the hospital reception or front desk area.
• May require working in shifts, including weekends and holidays.
• Requires professionalism and a calm demeanor to handle stressful situations.

Industry Type: