Founding Partner GTM Lead (CCaaS / Contact Center Partnerships)

About Zudu AI

Zudu AI builds enterprise-grade Voice AI agents that integrate deeply with telephony and contact center workflows. We’re focused on CCaaS and contact-center platforms that want to launch Voice AI as a native revenue product for their customers.

The Mission

Own and scale Zudu AI’s partner-led growth by onboarding CCaaS/contact-center platforms and enabling them to embed/white-label Zudu AI, launch AI voice SKUs, and drive revenue through their customer base.

This is a founding GTM role — you will build the playbook, close partnerships, and drive early revenue.

What You’ll Do

Partner Acquisition & Deal Closing

• Identify and close strategic partnerships with CCaaS platforms, contact center solution providers, CPaaS/telephony platforms, and contact-center ecosystem players.
• Run full-cycle partner deals: outreach → discovery → solution mapping → commercials → contract → launch.

Partner Enablement & Revenue

• Build and execute partner enablement: demos, playbooks, messaging, pricing packaging, and sales training for partner teams.
• Drive first deployments with partners (POC → production) and expand within partner customer accounts.

Product + Market Feedback Loop

• Translate partner/customer needs into crisp requirements for Product/Engineering.
• Shape the partner-ready roadmap: multi-tenant needs, billing hooks, reporting, integrations, reliability.

Build the System

Create repeatable processes: ICP, outreach sequences, pipeline stages, mutual action plans, POV templates, objection handling, ROI narratives.

What Success Looks Like (First 90 Days)

• Build target list and pipeline of 20–40 qualified CCaaS/contact-center partners
• Close 1–2 partner agreements
• Launch 2–5 partner-led customer deployments (POC or production)
• Ship a repeatable “Partner POV-in-a-Box” playbook

Must-Have Experience

• Proven experience selling or partnering in CCaaS / CPaaS / contact center software / telecom / voice AI ecosystems
• Strong understanding of contact center workflows (queues, AHT, transfers, QA, compliance, escalation)
• Ability to sell to founders/CEOs, Head of Product, Head of CX, and CTO
• Experience with partner motions: revenue share, resale, white-label/embedded models
• Comfort with technical conversations (SIP/telephony basics, integrations, APIs). You don’t need to code, but you must hold your own.

Nice-to-Have

• Experience with platforms like Five9 / Genesys / Avaya / Amazon Connect / Twilio / Zoom / Talkdesk (or regional CCaaS platforms)
• Experience working with BPOs/SIs and partner-led enterprise deployments
• Prior startup experience (0→1 or 1→10)

Traits We Value

• High ownership, speed, and accountability
• Strong negotiation + deal structuring
• Can operate without heavy support (you build first, then scale)
• Partner-first mindset: you make the partner’s sales team successful

Compensation

• Competitive base + performance incentives. Strong upside for the right person (founding role with partner-led revenue ownership).