Floor Manager

Position Overview

Saheli Jewellers is seeking an experienced and customer-centric Floor Manager to oversee showroom floor operations, lead the sales team, and ensure an exceptional luxury retail experience. The role requires strong leadership, operational oversight, and a keen understanding of premium customer service standards within a jewellery retail environment.

Key Responsibilities

Showroom Operations & Team Leadership

• Oversee daily showroom floor operations to ensure smooth and efficient functioning.
• Lead, supervise, and motivate sales executives and support staff to achieve operational and sales objectives.
• Ensure staff adherence to grooming standards, behavioural protocols, and company policies.
• Monitor staff attendance, shift scheduling, and floor allocation.

Customer Experience & Sales Support

• Deliver a high-quality customer experience by guiding customers through product selection and addressing queries professionally.
• Support sales conversions, billing coordination, and after-sales service resolution.
• Handle customer concerns and complaints with discretion and escalate to management when required.
• Assist in achieving showroom sales targets and executing promotional activities.

Visual Merchandising & Inventory Coordination

• Ensure proper jewellery display, visual merchandising, and overall showroom aesthetics in line with brand standards.
• Coordinate with back-office and inventory teams for stock availability, movement, and reconciliation support.

Reporting & Coordination

• Prepare and submit daily floor reports related to sales performance, staff productivity, and customer feedback.
• Act as a communication bridge between showroom staff and senior management.

Qualifications & Experience

• Graduate or equivalent qualification preferred.
• Minimum experience as a Floor Manager, Showroom Supervisor, or Retail Manager (jewellery industry preferred).
• Strong leadership, communication, and customer relationship management skills.
• Well-groomed, confident, and professional personality.
• Willingness to work retail hours, including weekends and holidays.

Key Competencies

• Showroom & Retail Floor Management
• Team Leadership & Supervision
• Luxury Customer Service Standards
• Sales Support & Target Achievement
• Complaint Handling & Conflict Resolution
• Inventory & Display Coordination

What We Offer

• Opportunity to work with a reputed and premium jewellery brand
• Professional and growth-oriented work environment
• Competitive remuneration aligned with experience
• Leadership exposure and career advancement opportunities

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person