Floor Manager

Designation:-Floor Manager

Experience:- 4-7 Years

Location:- Noida Sector 63 (Onsite)

CTC:-7 LPA

Office Shift Timing:- 10 am -7 pm

Breakfast & Lunch Complimentary

Excellent Communication Required

Roles & Responsibilities

1.  

   Team Supervision & Monitoring

•   Oversee daily operations of BDE on the floor.
•   Ensure BDE are following scripts, processes, and quality standards.
•   Track live calls and provide on-spot guidance when required.

2. Performance Management

•   Monitor KPIs like call volume, conversion ratio, TAT (Turnaround Time), and customer satisfaction.
•   Motivate the team to achieve daily, weekly, and monthly targets.
•  Conduct performance reviews and share feedback with management.

3. Training & Development

•  Provide regular coaching and refresher training to BDE.
•  Conduct role plays and mock calls for skill enhancement.
•   Ensure new joiners are well-oriented with EV knowledge and communication standards.

4. Process & Quality Control

•   Ensure 100% compliance with calling scripts and data usage guidelines.
•   Maintain call quality standards and reduce escalations.
•   Regularly audit calls and share feedback.

5. Reporting & Coordination

•   Prepare daily/weekly reports on team performance, attendance, and productivity.
•   Act as a link between BDE team and senior management.
•   Share customer insights and challenges for process improvement.

6. Motivation & Engagement

•   Keep the team motivated through encouragement, recognition, and incentive drives.
•   Resolve team concerns and maintain a positive work environment.
•   Handle conflicts and ensure discipline on the floor.

Interested candidate can share resume at hr@brightevesolutions.com or WhatsApp at 9893322225

This requirement is for our Client in Noida