Floor Manager

Job Title: Floor Manager

Location: Habsiguda , hyderabad
Company: Navkar Gold World
Job Type: Full-time

About the Role:

We are seeking a dynamic and results-driven Floor Manager to lead daily store operations, drive sales performance, and ensure an exceptional customer experience. The ideal candidate should have strong leadership, communication, and problem-solving skills to manage staff and maintain smooth floor functioning.

Key Roles & Responsibilities:

1. Store Operations & Maintenance

• Oversee day-to-day operations of the sales floor.
• Ensure store cleanliness, product display, and visual merchandising standards are maintained.
• Monitor stock levels and coordinate with inventory staff for replenishment.
• Manage cash counter operations and ensure accurate daily reporting.

2. Team Management & Training

• Supervise, motivate, and guide the sales team to achieve targets.
• Conduct daily briefings, assign responsibilities, and track staff performance.
• Train new employees on customer service, sales techniques, and store procedures.
• Maintain staff discipline, grooming, and punctuality standards.

3. Customer Service Excellence

• Ensure every customer receives personalized attention and a great shopping experience.
• Handle escalations, resolve complaints, and ensure customer satisfaction.
• Gather customer feedback and share insights for continuous improvement.

4. Sales & Performance Monitoring

• Track daily, weekly, and monthly sales performance.
• Set sales targets and ensure team achievement through effective floor management.
• Coordinate with management on promotions, offers, and in-store events to drive sales.

5. Reporting & Coordination

• Prepare daily and monthly sales reports for management review.
• Work closely with store manager and marketing team for promotional activities.
• Maintain compliance with company policies and operational standards.

Required Skills & Qualifications:

• Bachelor’s degree (preferred) or equivalent experience in retail/hospitality management.
• Minimum 2–4 years of experience in a floor management or supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Customer-focused mindset with problem-solving ability.
• Knowledge of POS systems, inventory control, and store operations.

Salary:

Competitive, based on experience + Incentives

Schedule:

Full-time | Weekend availability required

Why Join Us:

• Growth-oriented company culture
• Performance-based incentives
• Training & career development opportunities

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Flexible schedule
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Jewelry sales: 3 years (Preferred)

Language:

• hindi, telugu , english (Preferred)

Work Location: In person