Field Services Engineer

About the Role

Field Service Engineer

Key Responsibilities

• Install, calibrate, and demonstrate Waldent’s dental equipment at client sites.
• Perform preventive and corrective maintenance to ensure optimal performance of equipment.
• Diagnose technical issues, troubleshoot, and provide timely resolutions.
• Train dental professionals and staff on product usage, safety, and best practices.
• Document service visits, repairs, and maintenance reports accurately.
• Coordinate with internal teams (Sales, Customer Success, Technical Support) for seamless client experience.
• Ensure high customer satisfaction by delivering prompt and professional service.
• Stay updated on new product launches, technical updates, and industry best practices.

Requirements

• Diploma/Degree in

  Biomedical Engineering, Electronics, Mechanical, or related technical discipline

  .

• 1–3 years of experience

  as a Service Engineer (experience in dental/medical equipment preferred).
• Strong knowledge of

  electromechanical systems, installation, and maintenance procedures

  .
• Ability to troubleshoot effectively and work independently at client locations.
• Excellent communication and customer-handling skills.
• Willingness to travel frequently as per client requirements.
• Proficiency in MS Office and service documentation tools.

Why Join Waldent?

• Opportunity to work with

  cutting-edge dental technologies

  .
• Be part of a

  fast-growing dental solutions company

  .
• Exposure to both technical and client-facing roles.
• Competitive compensation and growth opportunities.