Field Services Engineer

Company Description

Anany Urja Pvt. Ltd. is a leading solar panel company in India, committed to providing sustainable renewable energy solutions for residential, retail, and commercial purposes. With a foundation of high-quality products and unparalleled customer service, the company has grown from a small warehouse operation to an expansive team serving customers across India. By combining cutting-edge solar technologies with expert knowledge, Anany Urja helps customers select, install, and maintain optimal solar systems. Our mission is to make solar power a viable and cost-effective energy solution, contributing to a cleaner environment while reducing energy costs for customers. We achieve competitive pricing through strong partnerships with industry suppliers and a dedication to innovation.

Role Description

This is a full-time hybrid role for a Field Services Engineer based in Surat, with some flexibility for remote work. The Field Services Engineer will be responsible for conducting service calls, providing technical support, troubleshooting equipment issues, and performing preventive maintenance on solar systems. Additionally, the role involves addressing customer inquiries, ensuring smooth system operations, and delivering high-quality service to meet client expectations. Collaboration with the technical team to resolve complex issues and maintain customer satisfaction is an integral part of this position.

Qualifications

• Field Service skills, including on-site inspection, diagnosis, and repair of solar panel systems
• Troubleshooting and Technical Support abilities to identify and resolve technical issues efficiently
• Experience in Preventive Maintenance to ensure optimal functionality and longevity of equipment
• Customer Service skills to address inquiries, provide clear communication, and maintain customer satisfaction
• Strong organizational and problem-solving abilities
• Basic understanding of electrical systems or prior experience in the solar energy industry is a plus
• Flexibility to travel locally and work in a hybrid setup
• Bachelor’s degree in Engineering, Technology, or a related field is preferred