About Company PI Green Innovations Pvt. Ltd. is a technology company committed to creating sustainable solutions for a greener future. It combines complex scientific theories, and innovations in technology and design to indigenously develop products that hold the promise of a cleaner environment. With its mission to make clean air accessible to everyone, PI Green Innovations is empowering government bodies and organizations to address the issue of severe public health scare in the form of air pollution. Visit us - www.pigreeninnovations.com Watch - https://www.youtube.com/watch?v=mLnhVp2UFUA&t=5s Linked In- https://www.linkedin.com/company/pi-green-innovations-pvt-ltd/mycompany/ Job Title: Field Service Engineer Department: Service Reporting To: Assistant Manager- Service Educational Qualification Required: Diploma in Electrical / Mechanical with 2 to 4 years of experience in the service field or relevant field. Area of Responsibility : Managing Service Operations : • Should be responsible for the timely execution of Installation/erection, physical and remote commissioning, and resolution of complaints with minimum TAT and maximum customer satisfaction • Generate commissioning and service reports, Signed customer feedback form of all visits in real time. Adhere to the timelines for customer-end activities as agreed. Updating the customer master list. • Escalate to leadership in case of any issue / non-fulfillment of commitments • Understanding of IOT data from Cloud and monitoring through applications. • Should promote AMC and Spare parts sales with customers • Ensure and maintain the MIS documentations as per Service requirements • Strive to achieve Service KPIs as per targets and initiate actions on gaps. Quality Service Delivery : • Understanding customer complaints via service calls. Ability to diagnose with First time right (FTR) approach. Resolve the problem remotely first; if not, then ask the customer with a specific set of Q&A to find out the fault code or root cause of the problem. • Probing customers about problem details to narrow down the possibilities. Should have autonomous problem-solving skills: Identify the problem that needs to be solved, collect data and define objectives, search for a solution, and select and develop the best. Implement and test the solution, Evaluate the solution impact. • Should be able to understand installation guidelines, service manuals, and electrical drawings and resolve queries raised by customers on site. Team Management : • Collaborate with the Sr. Service Engineer, Sales team, and Customers to ensure smooth service activities per plan. • Coordinate with local manpower hired or internal team deputation for tasks assigned on a daily basis. Customer Interaction : • Coordinating with end customers and dealer/channel partner service teams to understand their needs to resolve first-level technical queries for service requirements, warranty service, training, and facilitation. • Should have the capability to maintain good relationships with customers and enhance customer satisfaction by executing on-time service support Training & development : • Understanding the know-how of RECD products, processes, and customer applications • Should be conversant with Emission norms/regulations and Pi Green product range. • Encourage continuous learning and skill development Functional Skills: • Customer relationship management - Politeness, empathy, ownership, and responsiveness • Problem-solving – Ability to address customer complaints effectively • Technical knowledge – Sound technical knowledge of process, product, testing, and applications. • Analytical skills – Strong analytical skills to address technical field issues • Communication – Strong verbal and written communication with internal team and customers • Documentation – MS Office, drafting of service processes including manuals, Service MIS reporting
Company Description Pi Green Innovations Pvt. Ltd. is a technology company dedicated to creating sustainable solutions for a pollution-free future. Through technological and design innovations, the company develops indigenous products promising a cleaner environment. Pi Green Innovations aims to make clean air accessible to all, working with government bodies and organisations to tackle the significant public health challenge posed by air pollution. Role Description This is a full-time on-site role for a Field Services Engineer, located in Delhi. The Field Services Engineer will be responsible for performing on-site service and maintenance tasks, including troubleshooting technical issues, providing technical support, conducting preventive maintenance, and ensuring high levels of customer service. The role involves regular interactions with clients, addressing their concerns, and ensuring the optimal performance of our solutions. A. Managing Service Operations : · Should be responsible for timely execution of Installation/erection, physical and remote commissioning, resolution of complaint with minimum TAT and maximum customer satisfaction · Generate commissioning and service report, Signed customer feedback form of all visits in real time. Adhere the timelines for customer end activities as agreed. Updating customer master list. · Escalation to leadership in case of any issue / non-fulfilment of commitments · Understanding of IOT data from Cloud and monitoring through applications. · Should promote AMC and Spare parts sales with customers · Ensure and maintain the MIS documentations as per Service requirements · Strive for achieving Service KPIs as per targets and initiate actions on gaps. B. Quality Service Delivery : · Understanding customer complaints via service calls. Ability to diagnose with First time right (FTR) approach. Resolve the problem remotely first if not then ask customer with specific set of Q&A to find out fault code or root cause of problem. · Probing customer for problem details to narrow down the possibilities. Should have autonomous problem-solving skills: Identify the problem needs to be solved, collect data and define objectives, Search for solution, select and develop the best. Implement and test the solution, Evaluate the solution impact. · Should be able to understand installation guidelines, service manuals, electrical drawings and resolve queries raised by customer on site. C. Team Management : ·Collaborate with the Sr. Service Engineer, Sales team and Customers to ensure smooth service activities per plan. · Coordinate with local manpower hired or internal team deputation for tasks assigned on daily basis. D. Customer Interation : · Coordinating with end customers and dealer/channel partner service team to understand their needs, to resolve first level technical queries, for service requirements, warranty service, training and facilitation. · Should have capability to maintain good relationship with customer and enhancing the customer satisfaction by executing on-time service support E. Training & development : · Understanding the know-how of RECD product, process and customer applications · Should conversant with Emission norms / regulations and Pi Green product range. Encourage continuous learning and skill development. Qualifications Diploma in Electrical / Mechanical with 2 to 4 years of experience in service field or relevant field. Skills · Customer relationship management - Politeness, empathy, ownership and responsiveness · Problem solving – Ability to address customer complaints effectively · Technical knowledge – Sound technical knowledge of process, product, testing and applications. · Analytical skills – Strong analytical skills to address technical field issues · Communication – Strong verbal and written communication with internal team and customers Documentation – MS Office, drafting of service processes including manuals, Service MIS reporting Ability to work independently and travel frequently within the designated area Relevant experience in environmental technology or a related industry is a plus