🛠️ Job Title: Service Technician – Medical & Dental Equipment 📍 Location: New Delhi, India 🕒 Employment Type: Full-Time 📅 Experience Required: Minimum 1 year About Waldent Waldent is a leading provider of high-quality dental and medical equipment, committed to delivering innovative solutions and exceptional customer service. We are seeking a skilled Service Technician to join our team and ensure the optimal performance of our equipment for healthcare professionals. Key Responsibilities Installation & Setup : Assemble, install, and calibrate medical and dental equipment at client sites, ensuring compliance with technical specifications and safety standards. Maintenance & Repair : Perform routine preventive maintenance, troubleshoot issues, and repair equipment to minimize downtime and ensure reliability. Technical Support : Provide on-site and remote technical assistance to clients, addressing operational queries and guiding them through equipment functionalities. Training & Demonstrations : Conduct demonstrations and training sessions for clients, ensuring they are well-informed about the safe and effective use of equipment. Documentation : Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory updates, using tools like Google Sheets. Inventory Management : Monitor stock levels of spare parts and consumables, initiating reorders as necessary to maintain optimal inventory. Compliance & Safety : Adhere to all relevant safety protocols and regulatory standards during installation, maintenance, and repair activities. Qualifications & Requirements Education : ITI certification in Electronics, Biomedical Engineering, or a related field. Candidates with experience in medical or dental equipment servicing are preferred. Experience : Minimum of 1 year in servicing medical or dental equipment. Technical Skills : Proficiency in reading and interpreting technical manuals and schematics. Hands-on experience with diagnostic tools and electronic testing equipment. Familiarity with MS Office Suite, especially Excel and Word. Soft Skills : Strong problem-solving abilities and attention to detail. Excellent communication skills for client interactions and team collaboration. Ability to work independently and manage multiple tasks efficiently. Certifications : Additional certifications in biomedical equipment servicing or electronics are advantageous. Why Join Waldent Opportunity to work with a dynamic team in a leading medical equipment company. Continuous learning and professional development opportunities. Competitive salary and benefits package. Show more Show less
Company Description Waldent is upgrading dentistry by offering innovative, and affordable dental solutions. Our products surpass International Quality Standards, ensuring top-notch performance and reliability. We collaborate with dental professionals to enhance user experiences and drive innovation in the dental community. Join us in redefining the dental experience worldwide. Role Description we have a requirement of full-time, on-site Sales Professionals at Waldent for vaious locations in India. The Sales Professional will be responsible for building and maintaining customer relationships, meeting sales targets, conducting product demonstrations, and providing excellent customer service. The role requires proactive sales efforts, market research, and collaboration with the marketing team to drive business growth. Qualifications Sales, Marketing, and Customer Relationship Management skills Excellent communication and negotiation skills Ability to meet and exceed sales targets Experience in conducting product demonstrations Knowledge of dental industry trends and products Strong problem-solving and decision-making abilities Previous experience in sales or healthcare industry is a plus
Job Summary : We are seeking a dynamic and results-driven Marketing and Event Manager with hands-on experience in offline marketing and promotions within the FMCG, paint, or medical industries . The ideal candidate will be responsible for planning, executing, and managing marketing campaigns, brand activations, promotional events, and offline branding initiatives. This role demands flexibility in work hours and the ability to travel extensively to ensure brand presence and campaign success across target regions. Key Responsibilities : Plan and execute offline marketing campaigns including local activations, BTL activities, and in-store promotions. Manage end-to-end execution of events, exhibitions, and product demos to increase brand awareness. Coordinate with vendors, agencies, and in-house teams for logistics, production, and delivery of promotional materials. Oversee the implementation of coupon programs, loyalty campaigns, and sampling activities . Monitor campaign performance and provide detailed reports with key insights and recommendations. Ensure branding consistency across all offline platforms including POS materials, hoardings, kiosks, etc. Analyze market trends, competitor activity, and consumer behavior to adjust marketing strategies. Maintain budgets and ensure timely execution of all marketing initiatives. Qualifications : Bachelor's degree in Marketing, Business Administration, or related field. Minimum 3-5 years of relevant experience in offline marketing and event management, preferably in FMCG, paint, or medical sectors. Proven track record in handling brand promotions, BTL activities, and offline campaigns . Strong vendor management and negotiation skills. Ability to work under pressure and handle multiple projects simultaneously. Willingness to travel extensively and work late hours/weekends as required. Desired Skills : Excellent organizational and project management skills. Strong interpersonal and communication abilities. Hands-on experience with event logistics and field marketing. Creative thinking and a strong sense of brand aesthetics. Familiarity with regional markets and local promotional strategies.
🌟 Job Title: Sales Officer 📍 Location: Jaipur, Rajasthan 🏢 Company: Waldent Innovations Pvt. Ltd. 🕒 Experience Required: 1+ Years About Us Waldent is one of India's fastest-growing dental and medical device brands, known for its innovation, quality, and commitment to customer success. We're expanding our reach and looking for passionate field sales professionals to be part of our growth journey. Key Responsibilities: Identify and onboard new clients – hospitals, clinics, and healthcare professionals Build strong relationships with existing customers to drive repeat sales Conduct product demos, trials, and training at client sites Achieve monthly sales targets and ensure timely payment collections Maintain accurate records of sales visits, customer feedback, and market insights Stay updated with market trends and competitor activities Collaborate with internal teams for order fulfilment and customer satisfaction Requirements: Bachelor’s degree in any stream (Science/Pharma/Dental preferred) Minimum 1 year of field sales experience in medical devices, pharma, diagnostics, or dental products Strong communication and negotiation skills Self-motivated and target-driven attitude Ability to travel locally within Jaipur and nearby regions Must own a two-wheeler What We Offer: Competitive salary + incentives Field travel allowance Training & product knowledge sessions Opportunity to grow within a high-performing sales team
Job Summary: We are looking for a skilled and customer-focused Field Service Engineer to install, maintain, and repair dental equipment at customer sites. The ideal candidate will have strong technical knowledge of dental systems (such as dental chairs, X-ray machines, autoclaves, imaging software, etc.) and excellent interpersonal skills to ensure high levels of customer satisfaction. Key Responsibilities: Install, calibrate, and commission dental equipment at clinics, hospitals, or laboratories. Perform preventive maintenance and emergency repairs of dental units, X-ray systems, compressors, suction units, autoclaves, and imaging devices. Diagnose technical issues and troubleshoot problems efficiently. Provide on-site technical support and training to end-users. Maintain service logs, reports, and documentation as per company standards. Ensure customer satisfaction by providing timely and professional service. Coordinate with internal teams (sales, logistics, technical support) for efficient service delivery. Follow company safety protocols and compliance requirements during all activities. Qualifications: Diploma / Bachelor’s Degree in Electronics, Electrical, Biomedical, or Mechanical Engineering. 2–5 years of experience in servicing dental or medical equipment (preferred). Familiarity with brands is a plus. Basic knowledge of networking and dental imaging software is advantageous. Ability to read and interpret technical diagrams and service manuals. Strong problem-solving skills and a customer-first attitude. Willingness to travel frequently within the assigned territory. Additional Requirements: Valid driving license. Good communication and interpersonal skills. Ability to work independently and manage time effectively.
Job Title: Customer Care Representative Department: Customer Support Company: Waldent (Vasa Denticity Pvt. Ltd.) Job Overview: We are seeking a highly motivated and customer-focused Customer Care Representative to join our dynamic team at Waldent [Vasa Denticity Pvt. Ltd.] . As a key member of our customer support department, you will play a vital role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering exceptional service across multiple channels. Key Responsibilities: Respond to customer inquiries via phone, email, and live chat, ensuring a positive and efficient experience. Assist customers with product-related queries, order status, returns, and exchanges. Troubleshoot and resolve customer complaints while maintaining a high level of professionalism. Maintain accurate records of customer interactions and transactions in the CRM system. Provide clear and concise information regarding company policies, procedures, and products. Follow up with customers to ensure concerns are addressed and needs are met. Contribute to the continuous improvement of customer service processes and policies. Must-Have Qualifications: Proven experience in a customer service or domestic call centre role. Strong communication skills (both written and verbal). Ability to remain calm and professional under pressure. Excellent problem-solving and multitasking abilities. Proficiency in MS Office and familiarity with customer service software/CRM tools. Positive attitude, team-oriented mindset, and willingness to assist customers. Prior experience in a Customer Care team will be an added advantage. Consistent attendance and reliability are essential.
Job Title: Customer Care Representative Department: Customer Support Company: Waldent (Vasa Denticity Pvt. Ltd.) Job Overview: We are seeking a highly motivated and customer-focused Customer Care Representative to join our dynamic team at Waldent [Vasa Denticity Pvt. Ltd.] . As a key member of our customer support department, you will play a vital role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering exceptional service across multiple channels. Key Responsibilities: Respond to customer inquiries via phone, email, and live chat, ensuring a positive and efficient experience. Assist customers with product-related queries, order status, returns, and exchanges. Troubleshoot and resolve customer complaints while maintaining a high level of professionalism. Maintain accurate records of customer interactions and transactions in the CRM system. Provide clear and concise information regarding company policies, procedures, and products. Follow up with customers to ensure concerns are addressed and needs are met. Contribute to the continuous improvement of customer service processes and policies. Must-Have Qualifications: Proven experience in a customer service or domestic call centre role. Strong communication skills (both written and verbal). Ability to remain calm and professional under pressure. Excellent problem-solving and multitasking abilities. Proficiency in MS Office and familiarity with customer service software/CRM tools. Positive attitude, team-oriented mindset, and willingness to assist customers. Prior experience in a Customer Care team will be an added advantage. Consistent attendance and reliability are essential.
About the Role We are seeking a Field Service Engineer to join Waldent’s service team. The role involves installation, maintenance, troubleshooting, and repair of dental equipment and products. The ideal candidate will combine strong technical expertise with customer service skills to ensure a smooth and reliable experience for dental professionals using Waldent products. Key Responsibilities Install, calibrate, and demonstrate Waldent’s dental equipment at client sites. Perform preventive and corrective maintenance to ensure optimal performance of equipment. Diagnose technical issues, troubleshoot, and provide timely resolutions. Train dental professionals and staff on product usage, safety, and best practices. Document service visits, repairs, and maintenance reports accurately. Coordinate with internal teams (Sales, Customer Success, Technical Support) for seamless client experience. Ensure high customer satisfaction by delivering prompt and professional service. Stay updated on new product launches, technical updates, and industry best practices. Requirements Diploma/Degree in Biomedical Engineering, Electronics, Mechanical, or related technical discipline . 1–3 years of experience as a Service Engineer (experience in dental/medical equipment preferred). Strong knowledge of electromechanical systems, installation, and maintenance procedures . Ability to troubleshoot effectively and work independently at client locations. Excellent communication and customer-handling skills. Willingness to travel frequently as per client requirements. Proficiency in MS Office and service documentation tools. Why Join Waldent? Opportunity to work with cutting-edge dental technologies . Be part of a fast-growing dental solutions company . Exposure to both technical and client-facing roles. Competitive compensation and growth opportunities.