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Job Description. Field Services Technician – Hands and Feet Support Operations Department: IT Infrastructure & Operations Reports To: Global Field Services Manager Employment Type: Full-Time Job Summary: The Field Services Team is responsible for delivering on-site IT infrastructure support across global locations. This includes structured cabling, IT hardware lifecycle management, network upgrades, and end-user support. The team ensures global standardization, operational excellence, and a seamless end-user experience through meticulous planning, vendor coordination, and hands-on technical execution. Key Responsibilities: Structured cabling installs and standards-compliant setups Network IT site surveys, design planning, and vendor selection Installation oversight and project closeout documentation Lifecycle management of PCs, servers, switches, access points, printers, and other network hardware Network upgrades, user moves, and phone system support IT vendor relationship management and headset/UC standards User equipment and network hardware installs Digital signage vetting and installation Asset disposition and print output support Lab systems, RFID readers, WMS, time clocks, and RF scanners support Fleet and stock item management Data center infrastructure, CCTV, and door access control systems End-user device management, standardization, automation, and mobility operations Coordination with vendors, project managers, and site contacts Technical support for hardware issues and remote/mobile user support IT asset pickup during divestitures Qualifications: Diploma or Bachelor's in IT, Computer Science, or related field 3+ years of experience in field services or IT support Strong knowledge of structured cabling, networking, and hardware Familiarity with ITSM tools (e.g., ServiceNow), asset management, and vendor coordination Excellent communication and problem-solving skills Willingness to travel and provide on-site support Preferred Skills: ITIL Foundation certification Experience with enterprise hardware (Cisco, HP, Dell) Familiarity with AV systems, digital signage, and access control Knowledge of automation tools and scripting Show more Show less
