Field Service Engineer

Job Description – Service Engineer (Note Sorting Machine)Position: Service Engineer Department: Technical / Customer Support Location: [Specify Location]Reports To: Service Manager / Operations Head Job Summary The Service Engineer will be responsible for installation, servicing, preventive maintenance, and troubleshooting of Note Sorting Machines at client locations. The role requires strong technical knowledge, customer handling skills, and the ability to ensure minimal downtime of machines at banks, financial institutions, and corporate clients. Key Responsibilities Installation & Commissioning Install, configure, and test note sorting machines at client sites. Calibrate and demonstrate machine functions to end-users. Maintenance & Troubleshooting Conduct preventive maintenance and regular servicing. Attend breakdown calls and resolve machine issues within SLA timelines. Repair/replace faulty components and update firmware/software if required. Customer Support & Training Train client staff on correct usage and basic troubleshooting. Provide professional support to ensure customer satisfaction. Maintain strong client relationships through responsive service. Documentation & Reporting Maintain service logs, breakdown records, and maintenance reports. Submit warranty/AMC service records and feedback to the service manager. Inventory & Spares Management Maintain adequate stock of spares and consumables. Raise requisition for required parts and ensure timely replacement. Compliance & Safety Ensure machines comply with RBI/financial guidelines for currency authentication. Follow company’s safety, quality, and service standards. Qualifications & Skills Diploma / Degree in Electronics, Electrical, or Mechanical Engineering (or equivalent). 1–3 years of experience in field service/maintenance of electronic or electro-mechanical machines (freshers with strong technical knowledge may also apply). Knowledge of currency handling machines, banking equipment, or automation products will be an added advantage. Strong analytical and troubleshooting skills. Good communication and customer service skills. Willingness to travel frequently to client sites. Basic knowledge of MS Office for reporting. Employment Type: Full-time Compensation: As per industry standards + travel allowance Work Schedule: Field-based, flexible working hours as per service calls