F&B Captain

Job Description

Job Description At Hunger Inc., we believe that exceptional service is the foundation of every memorable dining experience—and as an F&B Captain at Papa's , you’ll be at the center of that. You’ll ensure that our guests receive personalized, attentive service that keeps them coming back for more. From guiding guests through the menu to training and leading your team, you’ll play a key role in delivering the kind of hospitality that defines our brand. You’ll be responsible for managing day-to-day operations on the floor, ensuring that service runs smoothly, and that every guest feels welcomed, valued, and cared for. You’ll use your deep knowledge of food and beverages to elevate the dining experience, recommend dishes and drinks, and solve any issues that come up—always with a smile. This is an opportunity to lead a high-energy team in one of Mumbai's most exciting restaurant groups, contributing to the seamless execution of a memorable guest experience. Who We Are At Hunger Inc., we’re not just about food; we’re about creating vibrant, unforgettable experiences. The Bombay Canteen celebrates India’s diverse culinary heritage with modern, creative twists on traditional dishes. O Pedro, our Goan-inspired restaurant, brings the laid-back vibe of Goa to life, combining the region’s Portuguese influences with sophisticated food and drink offerings. Bombay Sweet Shop reimagines mithai in a fun, contemporary way, and Enthucutlet tells captivating food stories from across India. Veronica’s, a beloved spot in Bandra, offers a relaxed space for sandwiches, coffee, and drinks. Our latest venture, Papa’s, pushes the boundaries of Indian fine dining with innovative takes on comfort food. With The Bombay Canteen, O Pedro, and Veronica’s consistently ranked among India’s top 10 restaurants by Condé Nast Traveler India, we’re passionate about delivering outstanding experiences and unforgettable meals. If you’re ready to be part of a dynamic team that’s making waves in Mumbai’s dining scene, we want to hear from you! YOUR ROLE As an F&B Captain, you’ll be the critical link between the front-of-house team and the kitchen, ensuring that service is seamless, efficient, and always guest-focused. You’ll manage a team of stewards, waitstaff, and junior team members, leading by example and maintaining high standards. Whether it’s guiding guests through their meal, handling special requests, or solving service challenges, you’ll be the go-to person for ensuring every guest feels cared for and every service runs like clockwork. What You’ll Do Lead by Example: You’ll set the tone for the team, ensuring that service is consistently excellent, from greeting guests to saying goodbye. Service Excellence: Deliver friendly, knowledgeable service to every guest, offering personalized recommendations based on their preferences. Guest Interaction: Build rapport with guests, making them feel special and ensuring their needs are met promptly and with care. Menu Expertise: Use your in-depth knowledge of the menu to guide guests in their food and drink choices, explaining dishes and ingredients with confidence. Operational Oversight: Manage the floor during service, ensuring everything runs smoothly—coordinating with the kitchen, bar, and service team to keep things on track. Team Leadership: Train, mentor, and motivate junior staff to ensure they understand and meet service expectations, helping them grow and thrive in the process. Problem-Solving: Handle guest concerns or special requests quickly and efficiently, ensuring that every guest leaves happy. Health & Safety Standards: Ensure that all food and beverage service complies with safety and sanitation guidelines, maintaining a clean and safe work environment. Opening & Closing: Ensure that all opening and closing procedures are followed, from checking the setup to ensuring the dining area is ready for the next service. Who You Are You’re an experienced F&B Captain or supervisor with a passion for hospitality and a track record of delivering exceptional service in high-energy, high-volume environments. You thrive in roles that require multitasking, problem-solving, and a focus on team performance. You know how to keep your team motivated, create a positive atmosphere, and ensure that guests always leave with a smile on their face. You’re a natural communicator, cool under pressure, and committed to keeping standards high at all times. Requirements Location: Must be living in Mumbai or willing to relocate. Experience: At least 2 years of experience as an F&B Captain or in a supervisory role in a busy, high-end restaurant. POS Systems: Experience with point-of-sale (POS) systems is a plus. Communication: Strong verbal and interpersonal communication skills, fluent in English. Guest-Centered: A natural ability to connect with guests, ensuring they feel welcome and well cared for. Problem-Solving: Quick-thinking and able to resolve any issues or complaints that arise with professionalism and grace. Adaptability: Comfortable working under pressure, with the ability to lead your team through busy shifts. What You’ll Get Career Development: Hunger Inc. is growing, and there are plenty of opportunities for you to grow alongside us, whether it’s stepping into a senior role or exploring new brands. Collaborative Environment: Work alongside passionate and dedicated colleagues who share your love for hospitality. Learning Opportunities: Learn from some of Mumbai’s best chefs and hospitality professionals and continue to develop your skills. Recognition & Rewards: We value our team and foster a culture of respect and recognition, where your hard work and contributions are celebrated. If you're a motivated, guest-focused leader with a passion for hospitality, we invite you to apply for the F&B Captain role at Papa 's . Join us in creating exceptional experiences for our guests, every single day. Requirements check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#1a443a;border-color:#1a443a;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> Show more Show less