F&B Captain

Job Title: F&B Captain

Department: Food & Beverage Services

Reports to: Restaurant Manager / Food & Beverage Manager

Location: Pondicherry

Job Summary:

Key Responsibilities:

1. Leadership & Supervision:

• Lead, manage, and motivate a team of service staff to consistently deliver a world-class dining experience.
• Conduct pre-service briefings to ensure staff are knowledgeable about the day’s menu, special promotions, and service expectations.
• Coordinate with other departments (kitchen, bar, and housekeeping) to ensure seamless service.
• Assign tasks to service staff according to individual skill sets and workload requirements, ensuring balanced operations.

2. Guest Service Excellence:

• Welcome and engage with guests, ensuring their needs are met promptly and with the utmost professionalism.
• Demonstrate a proactive approach to guest needs, offering personalized service and attention to detail.
• Resolve guest complaints efficiently and discreetly, ensuring the guest leaves satisfied and loyal to the establishment.
• Provide expert recommendations on food and beverage pairings, taking into account guests' preferences, allergies, and dietary restrictions.

3. Operational Management:

• Oversee the set-up, service, and breakdown of dining areas, ensuring they meet the highest standards of cleanliness, organization, and presentation.
• Monitor the flow of service during meal periods, addressing any bottlenecks or operational challenges that arise.
• Ensure accurate and timely order processing between the front-of-house and back-of-house teams.
• Support the Restaurant Manager in scheduling shifts and managing time-offs, ensuring optimal staffing levels at all times.

4. Staff Development & Training:

• Lead by example, providing continuous training and development opportunities for team members to enhance their skills and knowledge.
• Conduct regular assessments of staff performance, offering constructive feedback and recognizing high performers.
• Organize refresher courses on service standards, menu changes, and new procedures to maintain excellence in service delivery.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance

Experience:

• total work: 1 year (Preferred)

Work Location: In person