Fault Management Engineer-VAS

Job Description

Designation : Fault Management Engineer - VAS Experience 3 +yrs Location Chennai Work Mode -WFO/ 5 Days Shift Time - Night shift Salary – 6 LPA No Of Openings - 06 Eligibility Criteria: 1. Bachelor’s degree in Engineering Technology : Huawei – Ericsson – Cisco – VAS (SMSC , MMSC, CRBT, etc.) JOB DESCRIPTION • Network Monitoring for Alarms in Huawei Network NMS • VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshooting • Hand on experience in below mentioned VAS nodes 1. SMSC 2. MMSC 3. MissU – Miss call Alert 4. BMS - Bulk Message Server 5. CMS 6. VOM – Voice Mail Server 7. OTA – Over the Air activation 8. Collectcall and USSD 9. DOB (Handled by SLA) 10. RBT – (Handled by the Huawei) 11. BULKMAN • Reacting at the right time to the service affecting issues • Manages/Uses the Alarm Management processes and tools to detect, Assign the problems in line with Operator/other SLA’s and internal OLA’s • Opening trouble tickets from network alarms or external fault reports, escalating trouble tickets, both technical and management. • Liaises with Customer Care organisations regarding Network outages • Supports end-end support, coordination and control of assigned Trouble Tickets • Supports Major service outage investigations and follow up • Ensures planned outages are carried out/rolled back in maintenance window • Ensures Operator Customer Care is fully updated for service affecting outages • Alarm Monitoring, Fault Localization/Correction/Verification* • Corrective Maintenance (centralized routines) * • Liaises with subcontractors and 3rd parties to resolve faults • Liaises with other service providers regarding network outages • Should be open to work in night shifts (24/7 support) • Engineer should be ready to provide emergency support during out of office hours Processes & Tools • ITIL Foundation recommended • Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred. • Knowledge of tools : BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Keyskills : • Good Communication and inter personal Skills • Experience in Operations and preferably Managed Services • Analytical Skills . • Process Orientation , Time Management Software Skill • SQL and Oracle databases (preferably DBA) • Visual basic, MS Acces, Microsoft office Show more Show less