Experience 2+yrs Location Chennai Work Mode -WFO/ 5 Days Shift Time - Night shift Salary – 4.8 LPA Position description: 1. Excellent knowledge and understanding of telecom network and elements .2. Detailed understanding of transmission topology, Microwave, fiber and IPRAN technology .3. Good exposure and hands on in Marconi, Fujitsu, Alcatel, Philips muxes, Nokia,Ciena DWDMs with detailed analytical understanding of NMS .4.Expert Knowledge of OTN /Ethernet and /IP technology being used in Transmission Domain. 5.Having exposure in remote delivery and field team interactions in troubleshooting and configuration .6.Good understanding and troubleshooting exposure of TXN interfaces of Mobile Networks IuB/IuCs ,IuPS ,GB,Abis Ater in TDM and Packet Environment .7.Hands-on experience on IPRAN technology and stitched networ k8. Interaction with another cross functional domain like Radio/ Core/ I P9. Understanding and knowledge of trouble tickets life cycle and successful closure of tickets to achieve SLA .10. Coordination with field team till closure of faults .11. Coordination with 3rd party fiber, Infra Provider and Field Team to clear alarms .12. Ability to resolve remotely and guide teams on ground .13. Perform Change activities as asked by custome r14. Understand customer requirements and act accordingly in shortest possible tim e General Abilities : 1. Excellent working familiarity with NMS tools, Ticketing tool s.2. A Self-starter must be productive with minimal directi on3. Ability to work in a fast-paced, technical, cross-functional environme nt4. Good presentation and communication skill s. Show more Show less

Designation : Fault Management Engineer - VAS Experience 3 +yrs Location Chennai Work Mode -WFO/ 5 Days Shift Time - Night shift Salary – 6 LPA No Of Openings - 06 Eligibility Criteria: 1. Bachelor’s degree in Engineering Technology : Huawei – Ericsson – Cisco – VAS (SMSC , MMSC, CRBT, etc.) JOB DESCRIPTION • Network Monitoring for Alarms in Huawei Network NMS • VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshooting • Hand on experience in below mentioned VAS nodes 1. SMSC 2. MMSC 3. MissU – Miss call Alert 4. BMS - Bulk Message Server 5. CMS 6. VOM – Voice Mail Server 7. OTA – Over the Air activation 8. Collectcall and USSD 9. DOB (Handled by SLA) 10. RBT – (Handled by the Huawei) 11. BULKMAN • Reacting at the right time to the service affecting issues • Manages/Uses the Alarm Management processes and tools to detect, Assign the problems in line with Operator/other SLA’s and internal OLA’s • Opening trouble tickets from network alarms or external fault reports, escalating trouble tickets, both technical and management. • Liaises with Customer Care organisations regarding Network outages • Supports end-end support, coordination and control of assigned Trouble Tickets • Supports Major service outage investigations and follow up • Ensures planned outages are carried out/rolled back in maintenance window • Ensures Operator Customer Care is fully updated for service affecting outages • Alarm Monitoring, Fault Localization/Correction/Verification* • Corrective Maintenance (centralized routines) * • Liaises with subcontractors and 3rd parties to resolve faults • Liaises with other service providers regarding network outages • Should be open to work in night shifts (24/7 support) • Engineer should be ready to provide emergency support during out of office hours Processes & Tools • ITIL Foundation recommended • Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred. • Knowledge of tools : BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Keyskills : • Good Communication and inter personal Skills • Experience in Operations and preferably Managed Services • Analytical Skills . • Process Orientation , Time Management Software Skill • SQL and Oracle databases (preferably DBA) • Visual basic, MS Acces, Microsoft office Show more Show less