Facility Manager

Role Overview

Key Responsibilities

• Operations Management: Oversee daily operations of hostels, mess, and facility services (security, housekeeping, maintenance, pantry, and administration) ensuring adherence to SOPs, SLAs, and hygiene standards.
• Team & Vendor Coordination: Supervise and train housekeeping, maintenance, security, and mess staff; manage vendor relationships, negotiate contracts, and monitor performance.
• Resident Experience: Ensure high standards of cleanliness, comfort, and food quality; address student concerns promptly and organize engagement activities to enhance resident experience.
• Process & Compliance: Implement best practices to improve efficiency; develop preventive maintenance schedules; ensure compliance with safety, health, and regulatory requirements.
• Monitoring & Reporting: Track key performance metrics, maintain records (maintenance logs, vendor contracts, safety checks), and prepare periodic reports for management.
  

Key Requirements

• 3–6 years of proven experience in Facility Management, Hostel/PG Operations, or Hospitality Administration.
• Strong knowledge of facility operations including housekeeping, maintenance, security, and F&B/mess services.
• Excellent organizational, leadership, and multitasking skills.
• Strong communication, negotiation, and problem-solving abilities.
• Familiarity with safety, compliance, and facility management tools/software.
• Bachelor’s degree in Facility Management, Hospitality, Hotel Management, or a related field.