Facility Management

Purpose/Objective

The Incharge - Facility Management O&M is responsible for managing the day-to-day operations of an assigned building or project. This includes overseeing essential services such as horticulture, billing, maintenance, and ensuring smooth execution of all on-site activities. The role ensures tenant satisfaction by maintaining high standards of service delivery and operational efficiency while adhering to established policies and procedures.

Key Responsibilities of Role

Incharge - Facility Management O&M Building Operations Management: Oversee daily operations of the property, ensuring all activities are carried out efficiently. Ensure proper functioning of utilities, including electrical, plumbing, HVAC systems, and fire safety equipment. Horticulture Maintenance: Supervise landscaping and horticultural activities to maintain the aesthetic appeal of the property. Coordinate with vendors or teams to ensure timely care of plants, lawns, and other green areas. Billing and Vendor Coordination: Manage billing processes, including utility bills, maintenance fees, and other associated costs. Ensure timely collection of payments from tenants and service providers. Facility Maintenance: Conduct regular inspections to identify maintenance needs and address them promptly. Supervise housekeeping, security, and other on-site teams to ensure adherence to quality standards. Tenant Management: Address tenant concerns and resolve complaints to ensure high satisfaction levels. Act as the primary point of contact for tenants regarding operational matters. Compliance and Safety: Ensure all activities are compliant with safety regulations and statutory requirements. Maintain accurate records for audits and inspections. Team Coordination: Supervise on-site staff, including housekeeping, security, and maintenance personnel. Ensure all teams perform their duties effectively and maintain high service standards. Reporting and Documentation: Maintain records of maintenance schedules, complaints, and billing. Provide regular reports to senior management on property performance and operational status. Key Stakeholders - Internal Finance Team Security Team Safety Construction Team Projects Team Key Stakeholders - External Government Bodies Police Tenants/ Customers DISCOM Vendors

Technical Competencies

Civil Infrastructure Maintenance-REA,Facility Operations & Maintenance-REA,Horticulture & Landscaping Management-REA,Regulatory Compliance-REA,Safety Management-REA,System Maintenance and Optimization-REA

Qualifications and Experience

- B.Tech. in Electrical / Mechanical Engineering with more than 15 years of experience of maintenance of Commercial or residential property. - Good exposure of techno commercial handling, well versed in maintenance of E&M equipment, Budgeting, Vendor management, Customer relation, complain handling etc.