Facility Executive Soft service

As a Facility Executive Soft Service at JLL, you will be at the forefront of shaping a brighter way for our clients by ensuring their workplace environments are optimized for productivity, comfort, and wellbeing. This role involves overseeing and coordinating all soft services operations within assigned facilities, including cleaning, catering, and other support services that enhance the user experience. You'll work collaboratively with internal teams and external vendors to deliver exceptional service standards while managing budgets, contracts, and performance metrics. The position requires someone who embraces innovative ways of working and can adapt to evolving client needs in today's dynamic workplace environment. You'll serve as a key point of contact for clients, building strong relationships and ensuring service delivery aligns with their strategic objectives while supporting the overall wellbeing of building occupants.

Manage and coordinate soft service operations across assigned facilities, ensuring consistent service delivery and quality standards

Develop and maintain relationships with clients, vendors, and stakeholders through our culture of collaboration and open communication

Monitor service performance metrics, conduct regular site inspections, and implement continuous improvement initiatives

Prepare and manage budgets for soft services, identifying cost optimization opportunities while maintaining service excellence

Respond to client requests and resolve service issues promptly, prioritizing opportunities to exceed expectations

Lead and participate in client meetings, presenting service reports and strategic recommendations for facility improvements

Graduate and above with minimum 3+ years of experience in facilities management or soft services coordination

Strong understanding of soft services including cleaning, catering, and grounds maintenance

Proven experience in vendor management and contract administration

Excellent communication and interpersonal skills with ability to build relationships across diverse teams

Proficiency in facilities management software and Microsoft Office Suite

Demonstrated problem-solving abilities and attention to detail