79 Soft Service Jobs

Job Summary The Housekeeping Executive is responsible for overseeing and managing the daily operations of the housekeeping department. This includes ensuring cleanliness, orderliness, and maintenance of all areas within the establishment. The role involves supervising staff, managing inventory, and implementing procedures to maintain high standards of hygiene and employee satisfaction. Key Responsibilities :- Supervision and Management: Supervise and train housekeeping staff, including scheduling, assigning tasks, and conducting performance evaluations. Ensure adherence to established cleaning procedures and safety standards. Monitor staff attendance and manage leave requests. Daily and weekly briefing needs to be taken for the supervisor and janitors. Operations Management: Inspect all areas to ensure cleanliness. Need to check all important events and high level visits for the day. Need to be on continuous rounds. Coordinate with shift executives for additional tasks. Games rooms, Medical room, Board rooms need to be monitored frequently. Cafeteria need to be monitored during peak hours. SIC areas need to be monitored closely on a daily basis. Dishwash areas need to be monitored during peak hours. All check lists need to be monitored and ensure that supervisors are filing it on a daily basis. Quality Control: Conduct regular inspections to ensure compliance with hygiene and safety regulations. Address facility executive complaints and concerns related to housekeeping services promptly and efficiently. Need to be monitored cleaning standards in the dishwashing area. Need to ensure the staff is wearing appropriate PPE while working in dishwash and onground.

Conduct regular inspections of buildings and equipment to evaluate service adequacy and identify repair needs Direct the planning and delivery of all facility-related and administrative support services Oversee inventory, rental, repair, and maintenance of office equipment Implement energy management innovations and sustainability initiatives Ensure overall high standards of operations, maintenance, and cleanliness Coordinate with OEMs for service and maintenance per AMC agreements Supervise, assign work, and maintain discipline among facility staff Lead teams across multiple service areas including F&B, Housekeeping, Horticulture, and Security Conduct monthly reviews with departmental managers Maintain quality standards and ensure compliance with safety protocols Coordinate with client representatives on daily activities and facility improvements Organize formal monthly meetings with clients and vendors Review maintenance issues and improvement recommendations with client coordinators Analyze complaints and recommend effective solutions Prepare daily, weekly, and monthly reports in prescribed formats Develop and manage annual operating budgets Coordinate billing and payment processing for contractors and vendors Monitor contract compliance and control costs Establish and maintain essential records and documentation Implement ISO systems and processes Maintain compliance with security protocols and audit procedures Coordinate with local authorities on behalf of the client Ensure adherence to all safety guidelines by team members and vendors Develop and establish policies aligned with organizational objectives Qualifications Bachelor's degree in Hotel Management or related field Minimum 5+ years experience in hospitality operations management This position offers an excellent opportunity for a seasoned hospitality professional looking to leverage their hotel management expertise in a comprehensive facility management role.

What this job involves: Leading onsite operations Are you a pro at giving onsite support and leading a team effectively To be successful in this role, youll be passionate about providing facilities management services. Youll implement and monitor building procedures and performance measures, ensuring these are maintained at all times. Likewise, youll boost onsite operations by promoting best practices and creating better processes within your team. Winning our clients trust Youll be working closely with our client so strong relationship management skills are required. In this fast paced and high volume environment, youll be proactive and organised. Youll be forward thinking and anticipate future requests to meet our clients expectations consistently. As the go-to person for any facilities related queries or concerns in your city, you will be responsible for overseeing all operations. Strategic planning Supported by your country lead, youll play an active role in developing business strategies focusing on the integrity of data, onboarding of new team members, timely delivery of services and delivery against targets will be a key focus. Meeting the clients facilities needs In this exciting and dynamic environment, youll work closely with our client, vendors and other stakeholders on facility related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as youll take part in the procurement of vendors and services from time to time. Leading Health & Safety efforts In this role, you will play an important role in ensuring everyones health and safety by keeping to safe workplace procedures.. This role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs. Youll also be expected to follow escalation and incident reporting procedures and comply with all applicable guidelines and practices You will demonstrate and maintain our I am JLL core behaviour and values. Mentoring, coaching and guiding, youll develop and sustain a high-quality motivated team. Youll be responsible for maintaining a culture of teamwork, cooperation and performance excellence.Maintaining high staff morale, trust and ethical work practices will also be a key focus. Sound like you To apply you need to be: Experience At minimum, you have a Bachelors degree in facilities management, building management, business or other related field. And/or 10+ years relevant experience in facilities, property management, hospitality or related fields. Solid knowledge and understanding of critical facilities, health and safety requirements, vendor management and commercial contracts would be an advantage. Expected to know in detail about soft service, pest control, civil and Interior activities, Indoor as well as outdoor landscaping activities. All these service RFP process, KPI related queries, agreement process, Budget, Forecast, accrual, Invoice, transition phase experience etc is mandatory requirement to apply for this position. Client focused enthusiast Can you lead by example and develop your team to achieve maximum client satisfaction levels Are you able to encourage cooperation and performance excellence A yes means you can function as a coach ensuring high morale and work ethic in the team, as well as continuing effective client collaboration and partnership. Great time management Equipped with excellent planning & organizational skills, youll be skilled in prioritizing conflicting priorities and meeting tight deadlines. With the ability to manage multiple and complex operational matters on a daily basis, your analytical skills and capacity to deal with ambiguity will be an asset. Focusing on effective long term solutions for complex problems will be key to your success.

The Assistant Post Facilities Manager will be responsible for: People Management (including vendor management) Provide coaching and direction to team to develop and sustain a high quality, well-motivated team; provide oversight and management to the team as a backup for the Post Facilities Manager Drive staff morale, trust and work ethic amongst site team by fostering an environment that supports teamwork, cooperation, and performance excellence Assist in mentoring and enabling Training and Development of team members Manage multiple vendors (including hard and soft skills) to deliver services on time and within budget Assist the JLL Procurement Team in the vendor procurement processes in accordance with agreed Commonwealth procurement rules as well as JLLs procurement best practices Achieve Key Performance Indicators and Service Level Agreement targets Client/Stakeholder Management Deliver excellent customer service to meet clients onsite expectations Build and develop effective relationships with the Posts key stakeholders and be demonstrate comfort working across all levels Monitor procedures to ensure service delivery meets contractual obligations and standards and client expectations Finance and Commercial Management Ensure that the sites financial operations are meeting targets and control requirements Assist and monitor financial processes to ensure account payable procedures are followed at all times Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics; Monitor expiry of contracts and initiate re-procurement if needed; Continually assess contracts to ensure best value delivered to the client Health and Safety Management This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers, contractors and visitors ensuring they comply with the requirements of the health and safety guidelines, policies and rules Review contractor Safe Work Method Statements (SWMS) prior to works being undertaken on site Site Operations Management Implement Industry Best Practice operations Assist and monitor to ensure all building procedures and performance measures are maintained at all times Ensure all Critical Environment (CEM) requirements are met Seek ways to reduce costs and improve operational standards. Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy. Assisting in the management of leased residential properties, and building and maintaining internal and external stakeholder relationships. Organize specialty cleaning as required. Implement and sustain good work order management resulting good KPIs. 24/7 emergency call support and site attendance as and when required. Risk Management Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained Support the implementation and monitoring of disaster recovering and business continuity plans Follow established escalation procedures and incident reporting procedures Adhere to JLLs business conduct by ensuring compliance with the firms guidelines, procedures and strategies

Facilities Executive Soft Service Integrated Facilities Management Corporate Solutions (region/country) What this job involves: Providing onsite support You will be the upper facilities managements trusted right hand on all facilities-related activities like maintenance of high quality of Housekeeping standards, Pest control, Landscaping, vendor activities, Events Management, managing daily deployment of vendor staffs, attend and closure of user complaints, records for repair & periodic maintenance of cleaning equipment, store management, monitor par stock of chemicals & consumables, training vendor staffs on process & procedures, coordination with vendor on waste management. Youll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Assist in controlling the expenses & provide cost effective solutions. Must be able to work in multiple shifts & timings. Provide with all sorts of Daily/Weekly/Monthly reports and ensuring timely submission of vendor invoices. Where can processes be improved How can we save costs These are questions that will be at the forefront of the teams thinking. You, too, will always have an eye on this, contributing suggestions as they arise. Youll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping ,pest, landscape and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements. Meeting the clients facilities needs At JLL, we put client satisfaction at the front and Centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, youll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as youll take part in the procurement of vendors and services from time to time. Making everyone safe and risk-free Do you value workplace safety If so, youll be a perfect fit for the job. In this role, you will ensure everyones health and safety by keeping safe workplace procedures in place and order. Youll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. Youll also be expected to follow escalation and incident reporting procedures and comply with the firms guidelines and strategies. Sound like you To apply, you need to be a: Passion for service Do you have a prior experience in facilities, property management, hospitality or other related fields Do you have an understanding oflocal occupational health and safety requirements, critical facilities and vendor management Are you knowledgeable in various property systems You are what were looking for! Team player JLLs unmatched excellence is only made possible by team worka core value we want you to possess. As the Facilities Executive, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our I am JLL core behaviors is also under your mandate. Client focused enthusiast It is important that you can easily interact with the general client staffs and vendors to deliver efficient services, attend user complaints & take service recovery measures. Well also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smileat all times, even when times get rough occasionally.

What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Responsible for overall performance of Site operation. Co-ordinate with Building Manager, Soft service Manager, Security Manager, Engineers and other HODs for an excellent Occupants relationship with respect to request/ complaints and Occupants satisfaction. To coordinate events, address issues of Occupants well in time and ensure Occupants retention. To coordinate and associate closely with leasing to enhance Occupancy Direct the budgeting process for all Operational and Capital expenditure & renovations. Develop systems and procedures that ensure safety of team members, employees, plant, machinery and property. Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan. Recruitment and Performance Appraisal/ Management of the staff in the department. Develop & Implement the annual plan using customers and management inputs framework, linking the departments objectives to the units overall strategy. Monitor energy consumption and design methods for conservation and optimization of energy. Ensure that all the HK, Security, Finance and Engineering & maintenance activities/systems are adhered to the standards / efficiency / productivity levels that have been set for the unit. Recommend changes in processes, materials and equipment, in order to enhance service levels and improve the operational efficiency. Responsible for maintaining the physical plant that includes capital improvements and continuing renovations of the property. Maintain the fire safety system through regular inspection and physical check. Coordinate closely with finance to achieve P&L target for collection and remain below with target expenses. Coordinate with Procurement for getting the POs issued on time and Finance for releasing Payments. Be responsible to head of Operation for reporting on site performances Reporting: You will be reporting to Account Director. Sound like you Here is what were looking for: Being Analytical and Meticulous Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

What this job involves: POSITION GOALS To Assist & Soft Services in accordance with comprehensive IFM contract between JLL . KEY RESPONSIBILITIES Establish engineering & operational procedures and roll out the same for site staff. Establish contacts with local authorities on the facility related issues and maintain the relationship. Responsible for all legal & statutory related compliances, pertaining to facility & engineering operations. Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer Recommendations. Responsible for planning a critical spare for all installations as per manufacturers recommendations and inventory. To provide comprehensive facility, contract and procurement management for technical service to the client. Responsible for development of all maintenance related schedules & plan shutdown activities in consultation with Client. Periodically inspect the logbooks, checklists and PPM schedules for a better management of engineering system. Work towards Zero down time and set up the practices to ensure the delivery of seamless service to clients. Responsible for ensuring Landlords compliance on availability of all statutory obligations. Responsible for setting up the maintenance contracts to ensure the risk mitigation to the client operations. Assume the responsibilities of FM, as and when required. Implement the energy management programs to reduce the cost on utilities. Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts Consumptions, incident reports etc. Responsible for energy management, saving opportunities, risk management & engineering systems audits. Performs handyman work including but not limited to carpentry painting drywall and plaster. Repair, miscellaneous electrical work minor plumbing repairs, door repairs/replacements etc. Conducts daily internal walk-through to ensure al M&E equipment are in good order. Oversee contractors workmanship. Monitoring of Job progress, job schedule and status. Maintaining daily team communication/ relationship while on the job including dealing with client expectations. Implementation of LOTO procedures and various other safety procedures required for sale operations. Ensure adherence to client SLAs. Monitor the operation of M&E vendor and ensure adherence to SLAs Coordinate/ monitor LL actions on areas controlled by then. Communicate to the FM all incidents issues and pending problems. Take rounds of the facility regularly to identify issues in and initiate immediate rectification action. Participate in emergency evacuation procedures including crisis management and business continuity. KEY PERFORMANCE MEASURES Leadership Able to work with multiple teams Set examples within the team . Monitors personal performance measures and achieves results . Required Skill Set Diploma / Degree with experience inelectrical 3-15 years of experience in M & E maintenance

Assistant Facility Manager - Soft Services Location: Siruseri, Chennai Role Overview We are seeking a dynamic and experienced Assistant Facility Manager specializing in soft services to join our team in Chennai. The successful candidate will be responsible for managing soft services operations across a large-scale facility spanning 16 lakh sq ft (1.6 million sq ft). This role requires strong operational expertise and leadership to ensure exceptional service delivery. Key Responsibilities Oversee daily soft services operations including housekeeping, reception, mail room, hospitality, landscaping, pest control, and waste management across the 1.6 million sq ft facility Implement and monitor service delivery standards to ensure client satisfaction Supervise and coordinate with soft services team members and service providers Conduct regular inspections and quality audits to maintain service excellence Manage operational budgets and control costs while maintaining service quality Ensure compliance with health, safety, and environmental regulations Address client queries and resolve service-related issues promptly Prepare and present performance reports to the Facility Manager Train and develop team members to enhance operational efficiency Coordinate with other facility management teams to ensure integrated service delivery Qualifications Bachelor's degree in Facilities Management, Hospitality Management, or related field 4+ years of experience in facilities management with focus on soft services Proven experience managing large-scale facilities (preferably 1 million+ sq ft) Experience in supervising teams and vendor management Strong knowledge of soft services operations and industry best practices Excellent communication and interpersonal skills Good organizational and problem-solving abilities Proficiency in MS Office and facility management software Preferred Skills Knowledge of CAFM systems and digital facility management tools Experience with resource optimization and workflow management Understanding of sustainability practices in facility operations Familiarity with industry standards and certifications (ISO, LEED, etc.) Knowledge of local regulations relevant to building maintenance

What this job involves You will oversee the housekeeping services and team at site. Your main role will be to ensure we provide excellent hygiene standards at the site as per client requirements. You will also be assisting management and Property Manager with any assigned projects and providing backup to the Property Manager when required. Following would be your site deliverables: Inspect work performed to ensure that it meets specifications and established standards. Ensure the upkeep of the assignment/task as per set SOP. To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams. Conduct regular briefing for ground staff. Ensure discipline, proper attire and etiquette in subordinate staff. Vendor management, regular meeting with respective vendors for resolution of site related issues. Implementation of all standard operating procedures at site to ensure smooth site operations. Ensure closure of complaints about services and equipment and take corrective action. Maintain required records of work hours, budgets, and other information. Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required. Check and maintain equipment to ensure that it is in working order. Brief and de-brief all supervisory staff. Monitor all cleaning activity, ensure it is done as per set SOP, in order to maintain premises in best possible way and to enhance the lifespan of equipment. Conduct training on regular basis for work policies and procedures. Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount. Select and order or purchase new equipment, supplies, or furnishings. Prepare reports Like DMR, MMR, QBR and other related reports at site Recommend changes that could improve services and increase operational efficiency. Perform financial tasks, such as estimating costs and preparing/managing budgets Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events. Site details: You will be working on __site name ___, which is a ___type____, located at ___location____ Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be reporting to property Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous You must pay attention to detail and have excellent problem-solving skills. You will be maintaining, supporting and validating the performance of subordinate staff. You will demonstrate the ability to manage others and communicate information effectively with the internal and external customers. Qualifications You will have a Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience, Effective communication skills and knowledge of processes for providing customer service would be an added advantage.

Positions Goal: To provide operational and administrative support to the Facility Management team assigned. Use initiative and creativity in performance of IFM operations duties and assist the team in implementing more efficient work practise. Administer Standard Operating Procedure for all Soft service areas working with the site Assistant Manager to provide timely reports to the Facility Management. Deliverable Role/Responsibilities: Provide support to the AFM to ensure critical operational items are attended to within agreed time frames To provide relief support to the F&A site teams as needed, including but not limited to the positions of Client Interface Administrator, Facilities Administrator, Facilities Officer, etc. To assist with the site audits & floor walks to be undertaken on entire Client site Assisting in tabulating site defects leading from the audits & floor walks and assisting with the setting of deadlines for the defects to be rectified Ensure timely training & reporting thereafter for Housekeeping, Dispatch, Pantry Boys, Cafeteria staff etc Full responsibility of the site during the entire shift Filing of site related documents including but not limited to challans, GRNs etc Ensure enough consumables stock is maintained on site & any shortfalls to be reported to the site lead Ensure all processes are followed as per the Standard Operating Procedures of client viz. Stationery, midnight snacks etc, material movement etc. Timely submission of reports as requested by Asst Manager & Facility Manager Ensure employee health & safety & related services Ensure that appropriate vendor escalation process is followed Ensure that all cleaning & maintenance schedules are adhered to Ensure completing any specific responsibilities as specified by the managers Tracking of Facility Operating Expenses Processing of all invoices for payment first take approval of Client FM and then submit to MIS and billing department. Liaison with the client Finance team Client billing invoicing and follow up payments by clients Monitoring of all housekeeping pantry stationery consumables and ensure reordering Maintenance of Billing Tracker Arrangement of all consumables and supplies for Client VIP visits and arranging blocking of Board rooms for meetings and Conferences and brief the Receptionist. Taking regular Facility rounds of the property and co-ordinate with various teams like House Keeping, Security, Maintenance and Keep AFM FM updated. To prepare the snag list Soft copy date wise and coordinate with BMS and housekeeping to close the noticed points. Proper check on vending machines and photocopier machine reading. Checking H.K attendance on daily basis. To check food quantity, and Food testing before lunch/Dinner starts Coordinating for Medical Emergencies as and when required Take regular briefings of Help Desk/ Mail room Executive. Provide management advice to Helpdesk for escalated issues. Insure immediate response to priority Calls. Coordinate with facilities helpdesk regarding the arrangements of the day. Oversee the Front office Function during the shift Ensure Visitors are promptly attended by FOE Ensure that FOE has placed newspaper and magazine in the reception area. Oversee the Mailroom process during the shift. Provide management advice to Mailroom for escalated issues To check the attendance of our vendor's employee. Prepare weekly shift/duty rosters for Helpdesk, Front Desk, and Mailroom, Manage the inventory control of all facility related items. Maintain Proper Log Book and mention the follow up jobs if pending in next shift. Log Book Shared with FM every in every shift. Education Yrs. of Experience: Bachelor's Degree in any discipline, a minimum of 1-2 years of experience in a corporate environment. Tertiary qualifications in building management and/or business desirable. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives Skill Sets: Exposure and experience in dealing with multinational corporate organizations Ability to adapt and perform under pressure Possess strong interpersonal skills with the ability to build rapport quickly. Good communication skills

What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management.

Technical Responsibilities Oversee daily operations of Mechanical, Electrical, and Plumbing (MEP) systems Conduct preventive and corrective maintenance as per schedule Monitor Building Management System (BMS) and ensure uptime of critical equipment Coordinate with vendors for technical service delivery and compliance Maintain logbooks, checklists, and statutory records Ensure adherence to safety protocols like LOTO and PPE usage Support energy management initiatives and sustainability goals Handle minor repairs (electrical, plumbing, carpentry) as needed Assist in audits, inspections, and compliance reporting Soft service Responsibilities Supervise housekeeping, pantry, pest control, and waste management teams Ensure cleanliness and hygiene standards across the facility Manage consumables inventory and reorder supplies as needed Coordinate with vendors for timely service delivery and quality checks Handle employee experience tasks like mailroom, meeting room setups, and events Monitor service level agreements (SLAs) and vendor performance Address occupant complaints and ensure prompt resolution Conduct regular walkthroughs to identify and rectify service gaps General & Administrative Duties Prepare daily, weekly, and monthly MIS reports Track and close purchase orders and invoices Maintain documentation for audits and client reviews Liaise with client representatives and internal stakeholders Support onboarding of new vendors and staff Participate in emergency response and evacuation drills Ensure compliance with JLLs HSSE policies and procedures.

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure planning and execution of all preparation required for Conferences/meetings of the client as well as VIP visits scheduled during the shift Reception & Front Office Management Oversee the Reception and Front Office function Ensure visitors are promptly attended by the Front Office Executives (FOE) Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained Monitor front desk staff performance and provide coaching as needed Housekeeping Services Oversight Overall service delivery assessment of HK vendor Coordination meetings with vendor for resolution of service issues Evaluate vendor performance Ensure that vendor manpower reports at site as per agreed terms and conditions Undertake audit of the attendance and check their grooming Conduct regular quality inspections of cleaning standards Cafeteria Services Management Ensure that the caterers are maintaining highest standards of hygiene in the services area Ensure that the quality and quantity of the food supplies are meeting the requirements When the food supplies run out, escalate the matter to the caterers' management immediately and make swift alternate arrangements In food shortage scenarios, communicate with the users and provide alternate solutions and appease them General Operational Responsibilities Overall coordination with all service providing vendors Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actions Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division Implement continuous improvement initiatives across all soft services Ensure adherence to health and safety standards across all service areas Manage and resolve customer complaints promptly and effectively Qualifications: Bachelor's degree in Facility Management, Hospitality Management, or related field 5+ years of experience in soft services management within corporate environments Strong knowledge of service quality management and customer experience principles Proven experience in vendor management and performance evaluation Excellent problem-solving abilities with strong attention to detail Superior communication and interpersonal skills Experience with facility management systems and service request platforms Ability to work in shifts as required to oversee operations Professional certifications in facility management or hospitality management preferred Skills & Competencies: Strong leadership and team management capabilities Excellent customer service orientation Ability to prioritize and manage multiple tasks simultaneously Proactive approach to problem identification and resolution Strong negotiation and vendor management skills Ability to work under pressure and handle escalations effectively Detail-oriented with focus on service quality and standards Proficient in Microsoft Office and facility management software This position reports to the Facility Manager and works closely with clients, vendors, and the operations team to ensure exceptional soft services delivery across the facility.

Soft Services Executive Work Dynamics What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Responsible for overall performance of Site operation. Co-ordinate with Building Manager, Soft service Manager, Security Manager, Engineers and other HODs for an excellent Occupants relationship with respect to request/ complaints and Occupants satisfaction. To coordinate events, address issues of Occupants well in time and ensure Occupants retention. To coordinate and associate closely with leasing to enhance Occupancy Direct the budgeting process for all Operational and Capital expenditure & renovations. Develop systems and procedures that ensure safety of team members, employees, plant, machinery and property. Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan. Recruitment and Performance Appraisal/ Management of the staff in the department. Develop & Implement the annual plan using customers and management inputs framework, linking the departments objectives to the units overall strategy. Monitor energy consumption and design methods for conservation and optimization of energy. Ensure that all the HK, Security, Finance and Engineering & maintenance activities/systems are adhered to the standards/efficiency/productivity levels that have been set for the unit. Recommend changes in processes, materials and equipment, in order to enhance service levels and improve the operational efficiency. Responsible for maintaining the physical plant that includes capital improvements and continuing renovations of the property. Maintain the fire safety system through regular inspection and physical check. Coordinate closely with finance to achieve P&L target for collection and remain below with target expenses. Coordinate with Procurement for getting the POs issued on time and Finance for releasing Payments. Be responsible to head of Operation for reporting on site performances Reporting: You will be reporting to Key Account Director. Sound like you Here is what were looking for: Being Analytical and Meticulous Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Civil / Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

Location: India (Pan-India Coordination) Reporting to: India Account Lead Role Overview: We are seeking a dynamic and detail-oriented Program Manager to lead and coordinate key aspects of facility management operations across India. This role requires strong stakeholder management, project coordination, soft services leadership, and process oversight, along with a proactive approach to reporting and compliance. The candidate will serve as a critical point of contact supporting the India Account Lead and driving operational excellence. Key Responsibilities: Stakeholder & Program Management Serve as the primary interface for internal and external stakeholders across India. Coordinate and track tasks and projects to ensure timely delivery and alignment with objectives. Manage follow-ups, action tracking, and resolution of outstanding items post meetings or inspections. Summit & Meeting Coordination Prepare agendas and content for India-wide facility summits, reviews, and leadership meetings. Document minutes and drive closure of action items from governance meetings. Soft Services Leadership (India) Lead pan-India soft services programs including housekeeping, pantry, reception, transport, and mailroom. Drive uniformity, SOP adherence, vendor compliance, and customer satisfaction across locations. Project Coordination (Pan-India) Coordinate FM-related projects across India sites, including space upgrades, transitions, and refurbishments. Collaborate with site teams to ensure project milestones are met. Visual Site Inspections & Audits Conduct periodic site inspections to evaluate workplace standards, safety, and SOP compliance. Report observations and follow up on corrective actions with respective site leads. Process & Compliance Oversight Ensure standardized processes and playbooks are followed at all locations. Act as the process champion, identifying gaps and driving continuous improvement initiatives. Reporting & Documentation Develop and maintain a structured reporting mechanism to track FM operations, projects, and soft services metrics. Prepare dashboards and reports for leadership visibility. Executive Support Act as the programmatic and operational support to the India Account Lead, contributing to strategy, execution, and day-to-day operations. Required Qualifications & Skills: Bachelors degree (Engineering, Facilities, Business, or related field); MBA preferred. 7-10 years of relevant experience in facility management, program/project management, or workplace operations. Experience managing soft services across multiple sites. Strong communication and stakeholder engagement skills. Proficiency in MS Office, project tracking tools, and data reporting platforms. Knowledge of health & safety, vendor management, and compliance in facility operations. Willingness to travel for site visits across India as needed. Key Competencies: Organized and deadline-driven Proactive and resourceful Excellent collaboration and follow-through Strong analytical and reporting skills Customer- and employee-experience oriented.

Following would be your site deliverables: Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning. Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. Schedule weekly vendor meetings to discuss on daily issues if any. Maintaining / preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams. Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well groomed. Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Roles and Responsibilities Provide training to housekeeping staff on soft services, facility management, and hospitality standards. Develop and deliver customized training programs for new hires and existing employees. Conduct regular assessments and evaluations to measure employee performance and progress. Maintain accurate records of training sessions, attendance, and feedback. Desired Candidate Profile 1-3 years of experience in a similar role or related field (facility management, hospitality). Bachelor's degree in Hotel Management (B.A or BHM). Strong knowledge of soft services, facility management principles, and hospitality standards. Excellent communication skills with ability to train diverse groups effectively.

What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

What this job involves: Reporting to: Asst.Manager-Workplace (Soft) Services. As an Executive-Workplace (Soft) Services, you will play a vital role in delivering exceptional Occupant Experience within the Campus through the hands-on execution of soft services operations. This position is focused on the practical implementation and day-to-day delivery of various workplace services that contribute to a productive and comfortable environment for all occupants. This role requires strong attention to detail, excellent interpersonal skills, and the ability to work effectively both independently and as part of a team. You will be expected to maintain high standards of service delivery and contribute to JLL's reputation for operational excellence. Key stakeholders: Operations Manager, Asst Manager-Workplace Services SAP GRF Leads, JLL support functions like Finance, Procurement, HR, etc. What your day-to-day will look like: The key aspect of this role is engagement, interfacing not only with GRF, but also other service partners along with the lines of business and occupants as the ultimate service recipients. Client/Stakeholder Management Deliver excellent customer service to meet on-site clients expectations. Accountable for service delivery to meet contractual obligations of Jones Lang LaSalle Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels. Lead by example and groom the team in achieving maximum client satisfaction level. Evaluate service response time and analyse occupants service request trends and suggestions. Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user. Procurement & Vendor Management Manage multiple vendors to deliver services on time. Health & Safety Management This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules. Site Operations Management Must be a team player and a leader in his own sphere and work with other members of the team to meet all key performance indicators as set out in the management contract. Plan, Schedule and implement 52 Preventive Maintenance Schedules. Ensure to have strict compliance with local and national statutory rules & regulations and ensure that all the relevant statutory returns pertaining to all the areas of Campus Operations are submitted to the concerned statutory authorities. To manage the Operation & maintenance Vendors and AMC vendors related to Soft services. To ensure all related records are updated and maintained regularly. To adhere and maintain all SLA and KPI as agreed. Active participation for taking up the new facilities To be part of all audits as per client requirements and to close out on the action points as agreed. Manage action requests and escalations if any by clients for any engineering related issues. Should have the required skill for Contractor / Vendor Management as part of the competency Actively encourage an environment that supports teamwork, co-operation & performance excellence across the facilities. Should have an eye for detail and the ability to effectively coordinate with the end user, other departments, and vendor partners. Monitor and inspects the work of the team for conformance to the prescribed standards of cleanliness. Maintain clear and efficient communication and coordination with all the departments. Schedules periodic major cleaning projects including carpet, upholstery, chair shampooing, cleaning of windows, drains, canopy etc. Schedules deep cleaning of all meeting rooms and workstation on periodic basis including. Handling, escalating, and updating all user complaints/ concerns in an efficient and timely manner. Investigate concerns regarding housekeeping service or equipment and take corrective action. Ensure all meeting room functions/ events / VIP/ customer visits are properly set according to the requests/ instruction received. Provide with all sorts of reports/ data after validation as required. Maintain high quality of housekeeping standards external/public area. Co-ordinate with vendors eg: Pest control, faade, Landscaping for services. Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping supplies and chemicals. Attends periodic meetings to discuss issues/ complaints, to make recommendations for service improvement and efficient operations. Oversee landscape maintenance and contractor coordination Implement sustainable landscaping practices Manage irrigation and water conservation efforts Risk Management: -Support risk management program which identifies major risks including occupational health and safety, fire safety and essential services and environmental. Manage and review incident and problem reporting. Ensure escalation procedures and incident reporting procedures are implemented and in place. Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct. Reporting: Responsible for weekly & monthly reports, covering the maintenance contracts, consumable consumptions, etc Ensure that all reports and other relevant data is regularly updates.

What this job involves: To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets Property Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Ensure Helpdesk service requests are attended to in time. Effectively manage the mailroom services to ensure an on time deliverable system Achieve client satisfaction to Client expectations. Staff Management Manage and assist with the personal development of all direct reports. Develop and manage succession plans and appraisals for all direct reports. Actively seek to train subordinates in all aspects of the non- technical services. Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction. Reporting Daily/Weekly reports. Contribute to the Monthly Management Report to client and other reports as required. Vendor Management Manage service contracts, including inspections and quality management of service delivery Prepare tender documentation, evaluation of tenders; prepare contracts Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client. Others Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Tertiary qualifications in property, building or facilities management required. Contract Administration experience required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge of Occupational Safety requirements Knows the inventory management, good keeping knowledge Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required. Achievement of Contracted Service Levels and Performance Indicators. Achievement of contracted Customer Satisfaction expectations. Management of resource to ensure no disruption to client business. Achievement of savings initiatives as agreed with Client. Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map. Achievement of performance goals as agreed with manager Understanding of Cafeteria operations. Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance. Is able to make difficult decisions and resolve problems or improve operations . Actively searches out opportunities to achieve best results Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community. Listens effectively and communicates through actions and examples. Have strong written and oral communication skills. Sound like you To apply you need to have: Mastery in the field You should have earned an experience of more than 5 to 6 years in Facility Management Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail . Well also expect you to work as a part of a diverse team in both leadership and individual contributor expertise. Scheduled Weekly Hours: 48

Key Responsibilities: Administrative Management: Oversee day-to-day administration, including generating reports and managing stock trackers Assist the Facility Manager (FM) and Assistant Facility Manager (AFM) in managing administrative functions, security issues, and facility services Develop and implement procedures to ensure simplification, accuracy, and reliability of FM work methods Supply Chain and Inventory Management: Ensure adequate supply of consumables/materials for proper service operation Enter into supply and service contracts as approved by the client Maintain appropriate stock levels and escalate issues to ensure availability Front Desk and Event Management: Oversee front desk activities and serve as the primary point of contact for reception area concerns Coordinate client event itineraries and F&B arrangements Foster teamwork and efficiency in caf operations during busy periods Financial Management: Maintain appropriate levels of petty cash to support FM operations Process vendor invoices in alignment with Amazon finance processes Conduct statutory compliance checks on all vendor invoices Quality Control and Performance Management: Routinely inspect all services to ensure performance measures are maintained Set targets to achieve maximum team performance Develop policies and procedures for reception-related functions Facility Oversight: Conduct daily walk-arounds of the facility Provide after-hours facility assistance as needed Operational Risk Management: Update and implement Emergency Response plans, including conducting drills Manage operational audits and compliance Escalate incidents and problems as necessary Performance Objectives: Meet or exceed best practices in service provision through contracts Establish and adhere to policies, procedures, and compliance deadlines as advised by the Operations Manager Effectively manage the team to ensure high-quality service delivery

Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.