287 Soft Service Jobs

Role & responsibilities Key Responsibilities: Facility Operations & Maintenance: Oversee the day-to-day maintenance and operation of corporate offices and facilities. Manage building systems such as HVAC, electrical, plumbing, security, and cleaning services. Schedule and supervise maintenance activities and ensure minimal disruption to business operations. Vendor & Contractor Management: Select, negotiate, and manage contracts with service providers, suppliers, and contractors. Monitor vendor performance to ensure quality service delivery and compliance with contracts. Conduct regular inspections and audits of services and facilities. Health, Safety & Compliance: Ensure compliance with local, state, and federal health and safety regulations. Develop and implement emergency preparedness and evacuation plans. Conduct safety audits and risk assessments to maintain a safe workplace environment. Space & Asset Management: Coordinate office space planning, allocation, and moves to optimize space utilization. Maintain an inventory of corporate assets and ensure proper maintenance and replacement schedules. Manage office facilities budget and procurement for facility-related equipment and supplies. Project Management: Lead facility improvement, renovation, and refurbishment projects. Coordinate with internal stakeholders and external contractors to ensure timely and on-budget project delivery. Monitor project progress and resolve any operational issues. Sustainability & Energy Management: Implement energy-efficient practices and sustainability initiatives to reduce operational costs. Monitor utility consumption and recommend improvements to optimize resource use. Key Skills & Competencies: Strong organizational and multitasking skills Excellent vendor negotiation and contract management Knowledge of building systems and maintenance practices Familiarity with health, safety, and environmental regulations Problem-solving and decision-making abilities Budgeting and financial management skills Effective communication and leadership skills Proficiency with facility management software and tools Preferred Qualifications & Experience: Bachelors degree in Facilities Management, Engineering, Business Administration, or related field 5+ years experience in facility management or related roles Certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or similar (preferred) Experience managing large corporate offices or campuses Knowledge of sustainability and energy management best practices

Prioritizing the facilities needs: Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations: Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients.

What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management

Facilities Executive Integrated Facilities Management Corporate Solutions (Country, Region) What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management

Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction. Regularly engage with clients to understand their specific needs, expectations, and concerns. This can be done through surveys, feedback sessions, or regular meetings. Implement proactive and preventive maintenance programs to reduce downtime, minimize disruptions, and enhance facility efficiency. Establish clear SOPs and performance benchmarks to ensure services are delivered consistently and meet high-quality standards. Support compliance with audit and compliance standards in facility management, financial management, and operational policies and procedures. Adhering to Preventive Maintenance Schedules. Ensuring that all vendor contracts comply with client procurement and contract management policies. This includes verifying that vendor payments, contract terms, and performance meet agreed standards. Ensuring that financial reports and budgets are accurate, transparent, and compliant with financial reporting standards. This includes proper documentation for all expenses, invoices, and financial transactions. Conducting regular internal audits to ensure that operational procedures, policies, and service levels are in compliance. Using checklists, audit forms, and reports to document compliance and address any gaps or non-compliance. Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly. Regularly review and assess site-specific Key Performance Indicators (KPIs) to ensure targets are met or exceeded. Manage SURF tickets, ensuring timely monitoring and resolution with appropriate corrective actions. Ensure the tickets have been checked regularly to avoid the SLA breached. Both proactive/reactive to be addressed Reactive tickets route to the concerned team for further action. Addressing the tickets on priority basis Updating/closing the ticket in the surf tool once its addressed Once a proactive ticket is raised, it must be addressed within the specified timelines Once a ticket is assigned, its status should remain Hold until the concerned issue is addressed and resolved. Monitor staff deployment, coordinate with vendors to meet site-specific requirements, and validate vendor staff attendance. Regular staff briefings to be attended shift wise & ensure deployment sheet filed. Ensure staff to be deployed floor wise as per the planned deployment. Any absence /shortage of staff in shift escalate to the respective vendor for action Attendance to be validated based on the deployment sheet. Organize team engagement activities such as Rewards & Recognition, Womens Day Celebrations, and other events to foster a positive workplace culture. Coordinate with the Vendor POC for the best staff nominations. Post receiving nominations we will review and ensure the nominations are valid. Make sure the necessary arrangements have been made for team R&R event. Appreciating the nominees with gifts & certificates that provided from the respective vendor partner By arranging refreshments for all the staff and wrap up the event by applauding the nominees Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits and event scheduled during the shift. Ensuring the area is neat & clean where the event is being held. Shifting & Lifting of Furniture at the Event Site (if required) Ensuring all services have been met as per the standards. Coordinating and executing all the events ensuring everything goes off without any lapses. Coordinating Customer Visits and ensuring a positive experience for visitors. Preparing & maintaining a tracker for the scheduled events and same to be shared on monthly basis Briefings and conducting training sessions to ensure staff are well-informed and properly trained. Conducting the weekly/monthly trainings to all the support staff Make sure the training topics are also covered the security team and engineering dept. related for the awareness On-Job training will be conducted for the new joiners from the respective service providers Ensure the 100% attendance of support team is cover in all the training sessions Coordinating and ensuring Indoor Plants are well maintained across the site. Make sure the indoor plants services are being maintained as per the SOW Make sure the the dead plants are replaced with healthy plants once noticed Green walls to be maintained as per the standard If any lapses/gaps noticed escalate with respective service provider for quick action All service documents to be validated for the invoice process Implement effective pest control measures to maintain a hygienic and pest-free facility. Ensure the thorough pest control activity has been conducted by the respective service provider on daily/weekly/monthly basis Make sure the pest control team is using the approved chemicals only Make sure proper supervision to be done while preparing the chemical dilutions for use Ensure the monthly audits have been conducted and shared the relevant report by the service provider Based on the Audit reports the further action to be taken Ensuring effective pest control measures are in place to maintain a pest free facility. Make sure the relevant service documents have been validated for the monthly billings based on SRN Maintaining and managing breakroom facilities to ensure availability of hygiene free facility and food offerings for employees every time. Maintain clean, hygienic, and fully stocked breakrooms to ensure employee comfort and satisfaction. Oversee break room operations, ensuring cleanliness, proper furniture arrangements, and availability of basic amenities. Monitor the quality and quantity of food supplies, ensuring they meet requirements and maintain standards. Ensure the team is following the FIFO process always while placing products in break rooms Coordinating wellness programs/ sessions to ensure the respective area is well maintained and basic amenities provided. Coordinate wellness programs and sessions, ensuring areas are well-maintained and equipped with basic amenities. Maintain hygiene-free environments in common areas and oversee sanitation practices. Make sure the wellness session has been conducted as per the plan and share the monthly report accordingly Coordinating and ensuring Gaming equipment are maintained well for employee usage during office hours. Managing store operations, which could involve indent, receivables, stocking, issuance, and overall inventory management. Material to be indented as per the site requirement for the following months Approved Indent to be collected from the respective service partner as per the given timelines Ensure material receivables to be validated as per the approved indent Expiry dates to be checked before collecting the material Post the security check material to be in-warded and stored in FIFO process in respective stores Oversee store operations, including inventory management, requisitions, stocking, issuance, and ensuring accurate documentation. Ensured the stock has been issued as per the approved indent form by the AFM All records such as consumption trackers, indent forms, bin cards/registers updating, to be maintained by the store in charge All Hard copies to be documented and soft copies to be shared on monthly basis Surprise periodical store audit to be done by AFM and if any lapses noticed to be escalated to the services partner for necessary actions Manage periodic scrap disposal in compliance with policy guidelines. Relevant data to be prepared if any scrap was identified at site Identified scrap to be segregated and to be moved to scrap store post approvals Asset details to be tallied before scrapping them Post approvals only the scrap should be taken out by the vendor Periodically scrap disposal to be managed as per the policy. Ensuring facility upkeep at gym, fitness studio & shower rooms to enhance employee experience and engagement. Ensure the gym equipment is functioning properly and if any malfunction notices appropriate action to be taken to avoid injuries Thorough periodical inspection to be done on the gym equipment functionality New gym equipment to be procured based on the requirement and feedback Gym & fitness studio users count to be tracked & shared on monthly basis Shower rooms to be well maintained and always neat & tidy to avoid slipping Shower room amenities to be refilled and fresh Lenin to be ready always for use Handling reporting and data management to track and improve service operations. Managing Caf operations which involves cleaning, furniture arrangement, ensuring basic amenities at caf. Ensure that the quality and quantity of the food supplies are meeting the requirements. Overseeing mail room operations which includes courier management, Key management, Ground staff on/off boarding process coordinating with badging team and timely deliverables as per process. Managing the mail room operations to ensure that both inbound and outbound processes run smoothly. Manage mailroom operations to ensure smooth handling of inbound and outbound couriers, key management, and staff onboarding/offboarding processes. Collaborate with the badging team to ensure timely processing of staff access requirements. Ensure leftover dockets are disposed of in adherence to established timelines and policies. The disposal of leftover dockets will be carried out in accordance with the standard timelines. Ensuring timely completion of 52-week soft services PPM calendar Ensure the timely completion of a 52-week soft services preventive maintenance (PPM) calendar, encompassing housekeeping, pest control, landscaping, and other soft services.

Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards.

Business: Property and Asset Management, Noida What this job involves You will oversee the housekeeping services and team at site. Your main role will be to ensure we provide excellent hygiene standards at the site as per client requirements. You will also be assisting management and Property Manager with any assigned projects and providing backup to the Property Manager when required. Following would be your site deliverables: Inspect work performed to ensure that it meets specifications and established standards. Ensure the upkeep of the assignment/task as per set SOP. To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams. Conduct regular briefing for ground staff. Ensure discipline, proper attire and etiquette in subordinate staff. Vendor management, regular meeting with respective vendors for resolution of site related issues. Implementation of all standard operating procedures at site to ensure smooth site operations. Ensure closure of complaints about services and equipment and take corrective action. Maintain required records of work hours, budgets, and other information. Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required. Check and maintain equipment to ensure that it is in working order. Brief and de-brief all supervisory staff. Monitor all cleaning activity, ensure it is done as per set SOP, in order to maintain premises in best possible way and to enhance the lifespan of equipment. Conduct training on regular basis for work policies and procedures. Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount. Select and order or purchase new equipment, supplies, or furnishings. Prepare reports Like DMR, MMR, QBR and other related reports at site Recommend changes that could improve services and increase operational efficiency. Perform financial tasks, such as estimating costs and preparing/managing budgets Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events. Site details: You will be working on __site name ___, which is a ___type____, located at ___location____ Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be reporting to property Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous You must pay attention to detail and have excellent problem-solving skills. You will be maintaining, supporting and validating the performance of subordinate staff. You will demonstrate the ability to manage others and communicate information effectively with the internal and external customers. Qualifications You will have a Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience, Effective communication skills and knowledge of processes for providing customer service would be an added advantage.

Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the property s budget. As the person in charge, you ll make sure that there s enough petty cash to support operations. You ll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, you ll take on difficult issues and seek out opportunities to improve operations. You ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, you ll carry out routine service audits to ensure that the team maintains its overall performance. You ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the property s budget. As the person in charge, you ll make sure that there s enough petty cash to support operations. You ll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, you ll take on difficult issues and seek out opportunities to improve operations. You ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, you ll carry out routine service audits to ensure that the team maintains its overall performance. You ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

REPORTING TO Facility Manager POSITION GOALS Set up Standard Operating Procedures for all soft services activities and ensure compliance at site. Must be able to recognize system shortcomings and respond to operational and emergency situations. Ensure client SLA & KPI achieved with highest level of customer satisfaction. Appropriate checks and control measures for all vendor staff activity and tracking mechanism DUTIES AND RESPONSIBILITIES Ensure Deep cleaning activities are undertaken in accordance with the schedule. Ensure the implementation and management of Risk and Safety work practices to reduce any interruption to operations. Ensure all the Helpdesk tickets are tracked and closed within SLA to achieve the client satisfaction scores. Provide training to on-site teams on equipment procedures and implementation. Support service delivery teams on equipment maintenance and upkeep. Conduct regular audits to ensure that the procedures are being followed and updated as required. Ensure and coordinate for adequate material availability and to maintain the stores to keep inventories of all HK materials without any interruptions. Ensure compliance with statutory regulations on fire, health, and safety standards. Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment. Maintain equipment database for site and have proper inventory management for the materials. Prepare / provide input to the site monthly report to be submitted to client EMPLOYEE SPECIFICATIONS KEY COMPETENCIES Territory qualifications in property, building or facilities management required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge on basic safety standards at workplace and eye for details to bring in improved standards on cleaning activities. Knowledge of Strong PC literacy and proven to manage daily activities using various systems.

REPORTING TO Facility Manager POSITION GOALS Set up Standard Operating Procedures for all soft services activities and ensure compliance at site. Must be able to recognize system shortcomings and respond to operational and emergency situations. Ensure client SLA & KPI achieved with highest level of customer satisfaction. Appropriate checks and control measures for all vendor staff activity and tracking mechanism DUTIES AND RESPONSIBILITIES Ensure Deep cleaning activities are undertaken in accordance with the schedule. Ensure the implementation and management of Risk and Safety work practices to reduce any interruption to operations. Ensure all the Helpdesk tickets are tracked and closed within SLA to achieve the client satisfaction scores. Provide training to on-site teams on equipment procedures and implementation. Support service delivery teams on equipment maintenance and upkeep. Conduct regular audits to ensure that the procedures are being followed and updated as required. Ensure and coordinate for adequate material availability and to maintain the stores to keep inventories of all HK materials without any interruptions. Ensure compliance with statutory regulations on fire, health, and safety standards. Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment. Maintain equipment database for site and have proper inventory management for the materials. Prepare / provide input to the site monthly report to be submitted to client EMPLOYEE SPECIFICATIONS KEY COMPETENCIES Territory qualifications in property, building or facilities management required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge on basic safety standards at workplace and eye for details to bring in improved standards on cleaning activities. Knowledge of Strong PC literacy and proven to manage daily activities using various systems.

Job Summary The Housekeeping Executive is responsible for overseeing and managing the daily operations of the housekeeping department. This includes ensuring cleanliness, orderliness, and maintenance of all areas within the establishment. The role involves supervising staff, managing inventory, and implementing procedures to maintain high standards of hygiene and employee satisfaction. Key Responsibilities :- Supervision and Management: Supervise and train housekeeping staff, including scheduling, assigning tasks, and conducting performance evaluations. Ensure adherence to established cleaning procedures and safety standards. Monitor staff attendance and manage leave requests. Daily and weekly briefing needs to be taken for the supervisor and janitors. Operations Management: Inspect all areas to ensure cleanliness. Need to check all important events and high level visits for the day. Need to be on continuous rounds. Coordinate with shift executives for additional tasks. Games rooms, Medical room, Board rooms need to be monitored frequently. Cafeteria need to be monitored during peak hours. SIC areas need to be monitored closely on a daily basis. Dishwash areas need to be monitored during peak hours. All check lists need to be monitored and ensure that supervisors are filing it on a daily basis. Quality Control: Conduct regular inspections to ensure compliance with hygiene and safety regulations. Address facility executive complaints and concerns related to housekeeping services promptly and efficiently. Need to be monitored cleaning standards in the dishwashing area. Need to ensure the staff is wearing appropriate PPE while working in dishwash and onground.

Job Summary The Housekeeping Executive is responsible for overseeing and managing the daily operations of the housekeeping department. This includes ensuring cleanliness, orderliness, and maintenance of all areas within the establishment. The role involves supervising staff, managing inventory, and implementing procedures to maintain high standards of hygiene and employee satisfaction. Key Responsibilities :- Supervision and Management: Supervise and train housekeeping staff, including scheduling, assigning tasks, and conducting performance evaluations. Ensure adherence to established cleaning procedures and safety standards. Monitor staff attendance and manage leave requests. Daily and weekly briefing needs to be taken for the supervisor and janitors. Operations Management: Inspect all areas to ensure cleanliness. Need to check all important events and high level visits for the day. Need to be on continuous rounds. Coordinate with shift executives for additional tasks. Games rooms, Medical room, Board rooms need to be monitored frequently. Cafeteria need to be monitored during peak hours. SIC areas need to be monitored closely on a daily basis. Dishwash areas need to be monitored during peak hours. All check lists need to be monitored and ensure that supervisors are filing it on a daily basis. Quality Control: Conduct regular inspections to ensure compliance with hygiene and safety regulations. Address facility executive complaints and concerns related to housekeeping services promptly and efficiently. Need to be monitored cleaning standards in the dishwashing area. Need to ensure the staff is wearing appropriate PPE while working in dishwash and onground.

What this job involves You will be in charge of the safety and security aspects of your designated site. Your role will be to prevent Security lapses and be the first responder to emergency and non-emergency situations. Security planning, risk assessment & formulating effective guarding strategies are some of your key responsibility areas. Your role will incorporate managing the following: Supervising security staff, assigning/monitoring work assignments and providing training in daily security procedures, customer service skills, basic life safety and first aid, etc. Maintaining and updating security policies, checklists and procedure manual. Having a working knowledge of all current buildings security panels, fire and life safety code requirements. Managing all manpower records for on-roll and contract staff (training, compliance documents and scheduling details) Ensuring fire drill is carried out every week for security and unit staffs. Physically patrolling the designated area (focusing on elevators, and all areas of ingress/egress); using surveillance equipment, access control points, and alarms. Control buildings access and monitor activities of visitors. Conducting Security investigations and preparation of Incident report. Tracking of material movement and stock of lost and found. Regular and ongoing communication with Property Manager/Team members/Clients regarding events, incidents, concerns of Security Team members, recommendations, staffing needs, etc. Approving and interviewing hiring of contract security staff personnel. Ensuring customer related briefing is provided to all site employees. Carrying out weekly meetings with vendor operations head and share M.O.M with PM and client. Reviewing security after hours reports and monitor staff performance. In case of emergency coordinate with the respective tenantadministration staff/client and ensure quick movement/transfer the injured person to the nearest hospital by coordinating with and handing-over to local doctors local legal bodies etc. Drafting disaster management plan in co-ordination with site team members & Property Manager. Playing a key role emergency (i.e. fire, evacuations human crisis, etc). Monitoring and being a part of performance/behaviour related meetings regarding contract staff Implements and provides budgets relating to the security requirements and staffing. Site dynamics: Work Schedule and other site details if any: Site team: e.g.: Property Manager +2 Reporting: You will be accountable directly to the Property Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous You will be building, maintaining, supporting and validating performance of subordinate security staff. You must pay attention to detail and possess the ability to use logical thought processes to develop solutions for short term and long-term Security needs; Demonstrate integrity in the performance of assigned tasks. Qualifications You are qualified degree holder with 5-8 years security experience. Relevant experience in required property type (residential commercial others) will be preferred. Ability to communicate well, both orally and in writing.

What this job involves You will oversee the housekeeping services and team at site. Your main role will be to ensure we provide excellent hygiene standards at the site as per client requirements. You will also be assisting management and Property Manager with any assigned projects and providing backup to the Property Manager when required. Following would be your site deliverables: Inspect work performed to ensure that it meets specifications and established standards. Ensure the upkeep of the assignment/task as per set SOP. To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams. Conduct regular briefing for ground staff. Ensure discipline, proper attire and etiquette in subordinate staff. Vendor management, regular meeting with respective vendors for resolution of site related issues. Implementation of all standard operating procedures at site to ensure smooth site operations. Ensure closure of complaints about services and equipment and take corrective action. Maintain required records of work hours, budgets, and other information. Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required. Check and maintain equipment to ensure that it is in working order. Brief and de-brief all supervisory staff. Monitor all cleaning activity, ensure it is done as per set SOP, in order to maintain premises in best possible way and to enhance the lifespan of equipment. Conduct training on regular basis for work policies and procedures. Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount. Select and order or purchase new equipment, supplies, or furnishings. Prepare reports Like DMR, MMR, QBR and other related reports at site Recommend changes that could improve services and increase operational efficiency. Perform financial tasks, such as estimating costs and preparing/managing budgets Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events. Site details: You will be working on Sunteck Avenue 4, which is a residential, located at Ram Mandir,Mumbai Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be reporting to property Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous You must pay attention to detail and have excellent problem-solving skills. You will be maintaining, supporting and validating the performance of subordinate staff. You will demonstrate the ability to manage others and communicate information effectively with the internal and external customers. Qualifications You will have a Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience, Effective communication skills and knowledge of processes for providing customer service would be an added advantage.

Conduct regular inspections of buildings and equipment to evaluate service adequacy and identify repair needs Direct the planning and delivery of all facility-related and administrative support services Oversee inventory, rental, repair, and maintenance of office equipment Implement energy management innovations and sustainability initiatives Ensure overall high standards of operations, maintenance, and cleanliness Coordinate with OEMs for service and maintenance per AMC agreements Supervise, assign work, and maintain discipline among facility staff Lead teams across multiple service areas including F&B, Housekeeping, Horticulture, and Security Conduct monthly reviews with departmental managers Maintain quality standards and ensure compliance with safety protocols Coordinate with client representatives on daily activities and facility improvements Organize formal monthly meetings with clients and vendors Review maintenance issues and improvement recommendations with client coordinators Analyze complaints and recommend effective solutions Prepare daily, weekly, and monthly reports in prescribed formats Develop and manage annual operating budgets Coordinate billing and payment processing for contractors and vendors Monitor contract compliance and control costs Establish and maintain essential records and documentation Implement ISO systems and processes Maintain compliance with security protocols and audit procedures Coordinate with local authorities on behalf of the client Ensure adherence to all safety guidelines by team members and vendors Develop and establish policies aligned with organizational objectives Qualifications Bachelor's degree in Hotel Management or related field Minimum 5+ years experience in hospitality operations management This position offers an excellent opportunity for a seasoned hospitality professional looking to leverage their hotel management expertise in a comprehensive facility management role.

What this job involves: Leading onsite operations Are you a pro at giving onsite support and leading a team effectively To be successful in this role, youll be passionate about providing facilities management services. Youll implement and monitor building procedures and performance measures, ensuring these are maintained at all times. Likewise, youll boost onsite operations by promoting best practices and creating better processes within your team. Winning our clients trust Youll be working closely with our client so strong relationship management skills are required. In this fast paced and high volume environment, youll be proactive and organised. Youll be forward thinking and anticipate future requests to meet our clients expectations consistently. As the go-to person for any facilities related queries or concerns in your city, you will be responsible for overseeing all operations. Strategic planning Supported by your country lead, youll play an active role in developing business strategies focusing on the integrity of data, onboarding of new team members, timely delivery of services and delivery against targets will be a key focus. Meeting the clients facilities needs In this exciting and dynamic environment, youll work closely with our client, vendors and other stakeholders on facility related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as youll take part in the procurement of vendors and services from time to time. Leading Health & Safety efforts In this role, you will play an important role in ensuring everyones health and safety by keeping to safe workplace procedures.. This role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs. Youll also be expected to follow escalation and incident reporting procedures and comply with all applicable guidelines and practices You will demonstrate and maintain our I am JLL core behaviour and values. Mentoring, coaching and guiding, youll develop and sustain a high-quality motivated team. Youll be responsible for maintaining a culture of teamwork, cooperation and performance excellence.Maintaining high staff morale, trust and ethical work practices will also be a key focus. Sound like you To apply you need to be: Experience At minimum, you have a Bachelors degree in facilities management, building management, business or other related field. And/or 10+ years relevant experience in facilities, property management, hospitality or related fields. Solid knowledge and understanding of critical facilities, health and safety requirements, vendor management and commercial contracts would be an advantage. Expected to know in detail about soft service, pest control, civil and Interior activities, Indoor as well as outdoor landscaping activities. All these service RFP process, KPI related queries, agreement process, Budget, Forecast, accrual, Invoice, transition phase experience etc is mandatory requirement to apply for this position. Client focused enthusiast Can you lead by example and develop your team to achieve maximum client satisfaction levels Are you able to encourage cooperation and performance excellence A yes means you can function as a coach ensuring high morale and work ethic in the team, as well as continuing effective client collaboration and partnership. Great time management Equipped with excellent planning & organizational skills, youll be skilled in prioritizing conflicting priorities and meeting tight deadlines. With the ability to manage multiple and complex operational matters on a daily basis, your analytical skills and capacity to deal with ambiguity will be an asset. Focusing on effective long term solutions for complex problems will be key to your success.

The Assistant Post Facilities Manager will be responsible for: People Management (including vendor management) Provide coaching and direction to team to develop and sustain a high quality, well-motivated team; provide oversight and management to the team as a backup for the Post Facilities Manager Drive staff morale, trust and work ethic amongst site team by fostering an environment that supports teamwork, cooperation, and performance excellence Assist in mentoring and enabling Training and Development of team members Manage multiple vendors (including hard and soft skills) to deliver services on time and within budget Assist the JLL Procurement Team in the vendor procurement processes in accordance with agreed Commonwealth procurement rules as well as JLLs procurement best practices Achieve Key Performance Indicators and Service Level Agreement targets Client/Stakeholder Management Deliver excellent customer service to meet clients onsite expectations Build and develop effective relationships with the Posts key stakeholders and be demonstrate comfort working across all levels Monitor procedures to ensure service delivery meets contractual obligations and standards and client expectations Finance and Commercial Management Ensure that the sites financial operations are meeting targets and control requirements Assist and monitor financial processes to ensure account payable procedures are followed at all times Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics; Monitor expiry of contracts and initiate re-procurement if needed; Continually assess contracts to ensure best value delivered to the client Health and Safety Management This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers, contractors and visitors ensuring they comply with the requirements of the health and safety guidelines, policies and rules Review contractor Safe Work Method Statements (SWMS) prior to works being undertaken on site Site Operations Management Implement Industry Best Practice operations Assist and monitor to ensure all building procedures and performance measures are maintained at all times Ensure all Critical Environment (CEM) requirements are met Seek ways to reduce costs and improve operational standards. Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy. Assisting in the management of leased residential properties, and building and maintaining internal and external stakeholder relationships. Organize specialty cleaning as required. Implement and sustain good work order management resulting good KPIs. 24/7 emergency call support and site attendance as and when required. Risk Management Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained Support the implementation and monitoring of disaster recovering and business continuity plans Follow established escalation procedures and incident reporting procedures Adhere to JLLs business conduct by ensuring compliance with the firms guidelines, procedures and strategies

The Assistant Post Facilities Manager will be responsible for: People Management (including vendor management) Provide coaching and direction to team to develop and sustain a high quality, well-motivated team; provide oversight and management to the team as a backup for the Post Facilities Manager Drive staff morale, trust and work ethic amongst site team by fostering an environment that supports teamwork, cooperation, and performance excellence Assist in mentoring and enabling Training and Development of team members Manage multiple vendors (including hard and soft skills) to deliver services on time and within budget Assist the JLL Procurement Team in the vendor procurement processes in accordance with agreed Commonwealth procurement rules as well as JLLs procurement best practices Achieve Key Performance Indicators and Service Level Agreement targets Client/Stakeholder Management Deliver excellent customer service to meet clients onsite expectations Build and develop effective relationships with the Posts key stakeholders and be demonstrate comfort working across all levels Monitor procedures to ensure service delivery meets contractual obligations and standards and client expectations Finance and Commercial Management Ensure that the sites financial operations are meeting targets and control requirements Assist and monitor financial processes to ensure account payable procedures are followed at all times Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics; Monitor expiry of contracts and initiate re-procurement if needed; Continually assess contracts to ensure best value delivered to the client Health and Safety Management This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers, contractors and visitors ensuring they comply with the requirements of the health and safety guidelines, policies and rules Review contractor Safe Work Method Statements (SWMS) prior to works being undertaken on site Site Operations Management Implement Industry Best Practice operations Assist and monitor to ensure all building procedures and performance measures are maintained at all times Ensure all Critical Environment (CEM) requirements are met Seek ways to reduce costs and improve operational standards. Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy. Assisting in the management of leased residential properties, and building and maintaining internal and external stakeholder relationships. Organize specialty cleaning as required. Implement and sustain good work order management resulting good KPIs. 24/7 emergency call support and site attendance as and when required. Risk Management Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained Support the implementation and monitoring of disaster recovering and business continuity plans Follow established escalation procedures and incident reporting procedures Adhere to JLLs business conduct by ensuring compliance with the firms guidelines, procedures and strategies

Facilities Executive Soft Service Integrated Facilities Management Corporate Solutions (region/country) What this job involves: Providing onsite support You will be the upper facilities managements trusted right hand on all facilities-related activities like maintenance of high quality of Housekeeping standards, Pest control, Landscaping, vendor activities, Events Management, managing daily deployment of vendor staffs, attend and closure of user complaints, records for repair & periodic maintenance of cleaning equipment, store management, monitor par stock of chemicals & consumables, training vendor staffs on process & procedures, coordination with vendor on waste management. Youll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Assist in controlling the expenses & provide cost effective solutions. Must be able to work in multiple shifts & timings. Provide with all sorts of Daily/Weekly/Monthly reports and ensuring timely submission of vendor invoices. Where can processes be improved How can we save costs These are questions that will be at the forefront of the teams thinking. You, too, will always have an eye on this, contributing suggestions as they arise. Youll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping ,pest, landscape and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements. Meeting the clients facilities needs At JLL, we put client satisfaction at the front and Centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, youll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as youll take part in the procurement of vendors and services from time to time. Making everyone safe and risk-free Do you value workplace safety If so, youll be a perfect fit for the job. In this role, you will ensure everyones health and safety by keeping safe workplace procedures in place and order. Youll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. Youll also be expected to follow escalation and incident reporting procedures and comply with the firms guidelines and strategies. Sound like you To apply, you need to be a: Passion for service Do you have a prior experience in facilities, property management, hospitality or other related fields Do you have an understanding oflocal occupational health and safety requirements, critical facilities and vendor management Are you knowledgeable in various property systems You are what were looking for! Team player JLLs unmatched excellence is only made possible by team worka core value we want you to possess. As the Facilities Executive, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our I am JLL core behaviors is also under your mandate. Client focused enthusiast It is important that you can easily interact with the general client staffs and vendors to deliver efficient services, attend user complaints & take service recovery measures. Well also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smileat all times, even when times get rough occasionally.

What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Responsible for overall performance of Site operation. Co-ordinate with Building Manager, Soft service Manager, Security Manager, Engineers and other HODs for an excellent Occupants relationship with respect to request/ complaints and Occupants satisfaction. To coordinate events, address issues of Occupants well in time and ensure Occupants retention. To coordinate and associate closely with leasing to enhance Occupancy Direct the budgeting process for all Operational and Capital expenditure & renovations. Develop systems and procedures that ensure safety of team members, employees, plant, machinery and property. Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan. Recruitment and Performance Appraisal/ Management of the staff in the department. Develop & Implement the annual plan using customers and management inputs framework, linking the departments objectives to the units overall strategy. Monitor energy consumption and design methods for conservation and optimization of energy. Ensure that all the HK, Security, Finance and Engineering & maintenance activities/systems are adhered to the standards / efficiency / productivity levels that have been set for the unit. Recommend changes in processes, materials and equipment, in order to enhance service levels and improve the operational efficiency. Responsible for maintaining the physical plant that includes capital improvements and continuing renovations of the property. Maintain the fire safety system through regular inspection and physical check. Coordinate closely with finance to achieve P&L target for collection and remain below with target expenses. Coordinate with Procurement for getting the POs issued on time and Finance for releasing Payments. Be responsible to head of Operation for reporting on site performances Reporting: You will be reporting to Account Director. Sound like you Here is what were looking for: Being Analytical and Meticulous Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

What this job involves: POSITION GOALS To Assist & Soft Services in accordance with comprehensive IFM contract between JLL . KEY RESPONSIBILITIES Establish engineering & operational procedures and roll out the same for site staff. Establish contacts with local authorities on the facility related issues and maintain the relationship. Responsible for all legal & statutory related compliances, pertaining to facility & engineering operations. Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer Recommendations. Responsible for planning a critical spare for all installations as per manufacturers recommendations and inventory. To provide comprehensive facility, contract and procurement management for technical service to the client. Responsible for development of all maintenance related schedules & plan shutdown activities in consultation with Client. Periodically inspect the logbooks, checklists and PPM schedules for a better management of engineering system. Work towards Zero down time and set up the practices to ensure the delivery of seamless service to clients. Responsible for ensuring Landlords compliance on availability of all statutory obligations. Responsible for setting up the maintenance contracts to ensure the risk mitigation to the client operations. Assume the responsibilities of FM, as and when required. Implement the energy management programs to reduce the cost on utilities. Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts Consumptions, incident reports etc. Responsible for energy management, saving opportunities, risk management & engineering systems audits. Performs handyman work including but not limited to carpentry painting drywall and plaster. Repair, miscellaneous electrical work minor plumbing repairs, door repairs/replacements etc. Conducts daily internal walk-through to ensure al M&E equipment are in good order. Oversee contractors workmanship. Monitoring of Job progress, job schedule and status. Maintaining daily team communication/ relationship while on the job including dealing with client expectations. Implementation of LOTO procedures and various other safety procedures required for sale operations. Ensure adherence to client SLAs. Monitor the operation of M&E vendor and ensure adherence to SLAs Coordinate/ monitor LL actions on areas controlled by then. Communicate to the FM all incidents issues and pending problems. Take rounds of the facility regularly to identify issues in and initiate immediate rectification action. Participate in emergency evacuation procedures including crisis management and business continuity. KEY PERFORMANCE MEASURES Leadership Able to work with multiple teams Set examples within the team . Monitors personal performance measures and achieves results . Required Skill Set Diploma / Degree with experience inelectrical 3-15 years of experience in M & E maintenance

What this job involves: POSITION GOALS To Assist & Soft Services in accordance with comprehensive IFM contract between JLL . KEY RESPONSIBILITIES Establish engineering & operational procedures and roll out the same for site staff. Establish contacts with local authorities on the facility related issues and maintain the relationship. Responsible for all legal & statutory related compliances, pertaining to facility & engineering operations. Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer Recommendations. Responsible for planning a critical spare for all installations as per manufacturers recommendations and inventory. To provide comprehensive facility, contract and procurement management for technical service to the client. Responsible for development of all maintenance related schedules & plan shutdown activities in consultation with Client. Periodically inspect the logbooks, checklists and PPM schedules for a better management of engineering system. Work towards Zero down time and set up the practices to ensure the delivery of seamless service to clients. Responsible for ensuring Landlords compliance on availability of all statutory obligations. Responsible for setting up the maintenance contracts to ensure the risk mitigation to the client operations. Assume the responsibilities of FM, as and when required. Implement the energy management programs to reduce the cost on utilities. Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts Consumptions, incident reports etc. Responsible for energy management, saving opportunities, risk management & engineering systems audits. Performs handyman work including but not limited to carpentry painting drywall and plaster. Repair, miscellaneous electrical work minor plumbing repairs, door repairs/replacements etc. Conducts daily internal walk-through to ensure al M&E equipment are in good order. Oversee contractors workmanship. Monitoring of Job progress, job schedule and status. Maintaining daily team communication/ relationship while on the job including dealing with client expectations. Implementation of LOTO procedures and various other safety procedures required for sale operations. Ensure adherence to client SLAs. Monitor the operation of M&E vendor and ensure adherence to SLAs Coordinate/ monitor LL actions on areas controlled by then. Communicate to the FM all incidents issues and pending problems. Take rounds of the facility regularly to identify issues in and initiate immediate rectification action. Participate in emergency evacuation procedures including crisis management and business continuity. KEY PERFORMANCE MEASURES Leadership Able to work with multiple teams Set examples within the team . Monitors personal performance measures and achieves results . Required Skill Set Diploma / Degree with experience inelectrical 3-15 years of experience in M & E maintenance

Assistant Facility Manager - Soft Services Location: Siruseri, Chennai Role Overview We are seeking a dynamic and experienced Assistant Facility Manager specializing in soft services to join our team in Chennai. The successful candidate will be responsible for managing soft services operations across a large-scale facility spanning 16 lakh sq ft (1.6 million sq ft). This role requires strong operational expertise and leadership to ensure exceptional service delivery. Key Responsibilities Oversee daily soft services operations including housekeeping, reception, mail room, hospitality, landscaping, pest control, and waste management across the 1.6 million sq ft facility Implement and monitor service delivery standards to ensure client satisfaction Supervise and coordinate with soft services team members and service providers Conduct regular inspections and quality audits to maintain service excellence Manage operational budgets and control costs while maintaining service quality Ensure compliance with health, safety, and environmental regulations Address client queries and resolve service-related issues promptly Prepare and present performance reports to the Facility Manager Train and develop team members to enhance operational efficiency Coordinate with other facility management teams to ensure integrated service delivery Qualifications Bachelor's degree in Facilities Management, Hospitality Management, or related field 4+ years of experience in facilities management with focus on soft services Proven experience managing large-scale facilities (preferably 1 million+ sq ft) Experience in supervising teams and vendor management Strong knowledge of soft services operations and industry best practices Excellent communication and interpersonal skills Good organizational and problem-solving abilities Proficiency in MS Office and facility management software Preferred Skills Knowledge of CAFM systems and digital facility management tools Experience with resource optimization and workflow management Understanding of sustainability practices in facility operations Familiarity with industry standards and certifications (ISO, LEED, etc.) Knowledge of local regulations relevant to building maintenance