JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facility Executive Soft ServiceWhat this job involves: As a Facility Executive Soft Service at JLL, you will be at the forefront of shaping a brighter way for our clients by ensuring their workplace environments are optimized for productivity, comfort, and wellbeing. This role involves overseeing and coordinating all soft services operations within assigned facilities, including cleaning, catering, and other support services that enhance the user experience. You'll work collaboratively with internal teams and external vendors to deliver exceptional service standards while managing budgets, contracts, and performance metrics. The position requires someone who embraces innovative ways of working and can adapt to evolving client needs in today's dynamic workplace environment. You'll serve as a key point of contact for clients, building strong relationships and ensuring service delivery aligns with their strategic objectives while supporting the overall wellbeing of building occupants.
What your day-to-day will look like: • Manage and coordinate soft service operations across assigned facilities, ensuring consistent service delivery and quality standards
- Develop and maintain relationships with clients, vendors, and stakeholders through our culture of collaboration and open communication
- Monitor service performance metrics, conduct regular site inspections, and implement continuous improvement initiatives
- Prepare and manage budgets for soft services, identifying cost optimization opportunities while maintaining service excellence
- Respond to client requests and resolve service issues promptly, prioritizing opportunities to exceed expectations
- Lead and participate in client meetings, presenting service reports and strategic recommendations for facility improvements
Required qualifications: • Graduate and above with minimum 3+ years of experience in facilities management or soft services coordination
- Strong understanding of soft services including cleaning, catering, and grounds maintenance
- Proven experience in vendor management and contract administration
- Excellent communication and interpersonal skills with ability to build relationships across diverse teams
- Proficiency in facilities management software and Microsoft Office Suite
- Demonstrated problem-solving abilities and attention to detail
Location: Kochi.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
