Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As a Facilities Manager at JLL, you'll take full responsibility for overseeing low side soft services operations while ensuring exceptional service delivery that meets our clients' business needs. This dynamic role requires you to manage daily facility operations, respond promptly to priority calls, and maintain high standards of housekeeping and upkeep through scheduled and surprise walk-arounds. You'll be responsible for budget management, technology implementation, and developing cost-saving initiatives while maintaining strong relationships with employees, managers, executives, suppliers, and client stakeholders. This position offers the opportunity to make a significant impact on operational excellence while leveraging your problem-solving abilities, customer service orientation, and facilities management expertise. By joining our collaborative team, you'll contribute directly to JLL's reputation for delivering outstanding facility management services while advancing your career in a supportive, growth-oriented environment.
What your day-to-day will look like:
Oversee the upkeep of low side soft services areas/floors while monitoring and guiding Facilities Assistant Managers/Executives in their assigned tasks
Ensure prompt responses to priority calls and emergency situations pertaining to employees and third-party vendors while maintaining service level agreements
Manage event coordination, office moves, mailroom services, medical room operations, and other specialized facility areas
Monitor inventory levels, maintain appropriate stock of supplies, and coordinate procurement requirements while optimizing budget utilization
Prepare and submit monthly business reviews (MBRs), quarterly business reviews (QBRs), and accurate accruals with minimal variance
Implement and manage technology tools to enhance operational efficiency while identifying process improvements
Build and maintain relationships with stakeholders, including client executives, business EAs, and vendors, conducting monthly meetings to ensure seamless operations
Required Qualifications:
High school diploma or graduate degree
Minimum 4 years of experience in facilities/property management, hospitality, or related field
Strong customer service focus with excellent problem-solving abilities and interpersonal skills
Proficiency in technology applications with strong organizational and prioritization capabilities
Ability to work independently with minimal supervision while effectively managing stressful situations
Demonstrated experience with continuous improvement initiatives and client reporting
Positive, professional attitude with self-motivation, confidence, and flexibility
Preferred Qualifications:
Experience managing vendor relationships and evaluating performance through scorecards
Background in budget preparation and financial management within facilities operations
Knowledge of compliance requirements and statutory norms for facility management
Experience implementing cost-saving initiatives and operational efficiencies
Strong verbal and written communication skills for effective stakeholder engagement
Background in emergency response coordination and medical emergency protocols
Experience with technology implementation for facilities management optimization
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
