Facilities Manager

As a Facility Manager at Avani Riverside Mall in Howrah, your role involves overseeing all soft services operations within the shopping mall to ensure a clean, safe, and welcoming environment for shoppers, tenants, and staff. You will be responsible for managing housekeeping, pest control, waste management, landscaping, and customer service operations, while upholding high standards of quality, efficiency, and compliance. Key Responsibilities: - Oversee housekeeping and cleaning operations - Manage waste management processes - Coordinate pest control activities - Supervise landscaping and horticulture maintenance - Handle customer service and front desk operations - Manage vendors and contracts effectively - Implement budgeting and cost control measures - Ensure compliance with regulations and prepare necessary reports Qualifications & Experience: - Hold a Bachelor's degree in Facility Management, Hotel Management, Business Administration, or a related field - Have a minimum of 4-5 years of experience in managing soft services, preferably in shopping malls, hotels, or commercial properties - Possess a strong understanding of housekeeping and vendor management - Demonstrate working knowledge of health, safety, and environmental regulations Skills & Competencies: - Display excellent leadership and team management skills - Exhibit strong communication and interpersonal abilities - Utilize good negotiation and conflict resolution skills - Maintain a customer-oriented mindset - Proficiency in Microsoft Office tools Working Conditions: - On-site role requiring availability during mall operational hours, including weekends and holidays - May involve working in shifts or during emergency situations,