Expert Global Operations Humanitarian Logistics

Job Purpose

Support and administer operations plans and processes to deliver a smooth supply chain and operational model for the targeted business volumes, meet products/ services standards and exceed quality standards in line with business strategy and objectives, corporate guidelines and policies.Prime focus will in beginning be to support the Copenhagen team in handling complex client Unicef.Typical Business TitlesLogistics Generalist, Logistics Analyst, Logistics OfficerDifferentiatorApply practical knowledge of job area typically obtained through work experience Work independently with general supervision Understand how to work according to agreed SOP’s and instructions Experience with aid/relief logistics will be considered a clear advantage Work experience with CargoWise will be considered an advantageKey TasksAdminister assigned operational activities related to managing cross-trade shipments: coordinating with colleagues in Copenhagen and at origins, destinations, carriers to ensure timely shipment delivery etc. Coordination with UN suppliers Receive, execute and update orders in systems (CW1, Customer ERPs etc) Retrieve stored information, place orders or respond to customer enquiries Report issues, exceptions and events during execution of operational activities Collaborate with origin & destination stations, carriers or other parties to resolve issues, ensure service quality and timelines to achieve internal and external (customer) KPIs Resolve recurring issues and suggest modifications in operations processes and systems to increase effectiveness and efficiency Assist with tracking of shipments, invoicing to clients and maintaining agreed milestones and KPI’s. StakeholdersSupport and interact primarily with colleagues of own function Build relationships and understand customer and key stakeholders interests and concerns Address task-related issues appropriately to maintain work relationships Management ResponsibilityIndividual contributor without direct responsibility for leading others.

Skills

Dispatching, Shipping, Transportation, Operations Management, Risk Management, Process Improvement, Customer Service, Reporting, Technology Trends, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation.

Qualifications & Key Requirements

Education LevelBachelor’s Degree or equivalent experience/qualificationExperience Level more than 2 years