Experienced Counsellor Rajkot Gujarat

Female candidates encouraged, Only performance oriented experienced candidates should apply. Job is located in Rajkot, Gujarat only.

Performance Expectations & Penalty Conditions (For Experienced Candidates Only)Strict Non-Negotiable Areas

• Zero-error documentation and application filing
• Punctual reporting and daily updates
• Discipline in attendance and leave management
• Achievement of sales, service, and quality targets

Penalty-Triggering Situations

• Errors in client documentation leading to delays, rejections, or financial loss
• Late submission of reports or MIS
• Sudden/unplanned leave impacting operations
• Repeated failure to achieve KPIs or manage team performance
• Non-compliance with SOPs or visa guidelines

Center Manager – Roles & Responsibilities (Visa Consultancy Services)1. Operational Leadership & Service Excellence

• Oversee day-to-day functioning of the visa consultancy center, ensuring smooth operations and strict adherence to SOPs.
• Maintain 100% accuracy in documentation, application filing, compliance checks, and client communication.
• Conduct daily audits of files to prevent errors—any error leading to client loss or financial impact will attract high penalty as per company policy.
• Ensure all team members meet quality benchmarks for counselling, documentation, and service delivery.

2. Team Management & Performance Monitoring

• Lead, train, and supervise counsellors, documentation officers, and support staff.
• Set daily/weekly/monthly targets and ensure team performance meets or exceeds KPIs.
• Create action plans for underperforming staff—consistent non-performance will result in penalties and escalation procedures.
• Manage staff schedules to avoid operational gaps; enforce discipline in attendance, punctuality, and reporting.

3. Client Handling & Escalation Resolution

• Act as the primary escalation point for dissatisfied or high-value clients.
• Personally handle complex files or applications requiring expert-level accuracy.
• Ensure clear, transparent communication with clients on timelines, documentation, and visa procedures.
• Monitor client feedback and drive improvements to prevent complaints and negative reviews.

4. Compliance, Accuracy & Risk Control

• Enforce compliance with immigration laws, embassy/consulate guidelines, and internal company policies.
• Approve all final submissions only after thorough verification—zero tolerance for documentation errors.
• Maintain updated knowledge of visa rules for all key destinations (e.g., United States, United Kingdom, Canada, Australia, Ireland).
• Implement risk-mitigation strategies to prevent compliance breaches or operational lapses.

5. Reporting, Accountability & Discipline

• Submit daily MIS, sales performance reports, pipeline updates, and operations checklists within defined timelines.
• Track center performance metrics and report deviations immediately to senior management.
• Late reporting, delayed submissions, or inaccurate reporting will invite penalties as per company norms.
• Ensure planned leave approvals are followed; sudden leave without prior notice to impact center operations is subject to disciplinary action.

6. Sales Growth & Revenue Management

• Drive admissions, visa service sales, upselling, and cross-selling of value-added services.
• Ensure month-on-month revenue growth and target achievement for the center.
• Monitor conversions at every stage—from enquiries to counselling, documentation, and visa filing.
• Analyze market trends and competitors to recommend new service offerings or improvements.

7. Training & Development

• Conduct weekly training sessions for the team on documentation accuracy, visa updates, and client-handling skills.
• Ensure all staff stay updated with latest embassy rule changes, process timelines, and compliance updates.
• Mentor junior staff to improve their productivity, quality, and client satisfaction scores.

8. Facility Administration & Compliance

• Ensure the center is well-maintained, organized, and meets brand standards.
• Supervise inventory, documentation supplies, and IT equipment required for smooth operations.
• Maintain safety, confidentiality, and data-protection standards for client files and personal information.

Job Type: Full-time

Pay: ₹40,000.00 - ₹70,000.00 per month