Executive - Operations - Container Freight Station - Vallur

Gate, Documentation & Weighbridge Operations

• Oversee daily activities related to gate management, cargo documentation, and weighbridge operations.
• Ensure accurate and timely Gate-In/Gate-Out entries for all cargo and vehicles, including scanning and recording of PN-95, ODC, Reefer, Seal Numbers, etc.
  

System Operations

• Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS (Warehouse Management System).
• Ensure all activities are correctly captured in systems with zero error.
  

Reports & MIS

• Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines.
• Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports.
• Ensure systematic record maintenance in OneDrive and local storage.
  

Customer Service

• Handle counter-based documentation and billing queries with prompt resolution.
• Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy.
• Ensure high customer satisfaction through professional and proactive service.
  

Department Coordination

• Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow.
• Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks
  

Responsibilities

• Manage and oversee gate entry and exit processes, ensuring smooth and efficient operations.
• Handle and process all documentation related to container movements and transactions.
• Operate and monitor the weighbridge, ensuring accurate measurements and data recording.
• Maintain error-free system entries and timely reporting of all operational activities.
• Coordinate and communicate with internal teams, providing proactive support and updates.
• Ensure compliance with all regulatory requirements and industry standards.
• Build and maintain strong relationships with external stakeholders, including clients and vendors.
• Identify and implement process improvements to enhance efficiency and customer satisfaction.
• Provide training and guidance to junior staff members, fostering a culture of excellence.
• Represent the company professionally and maintain a positive brand image.
  

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• Minimum 3 years of experience in a similar operational role, preferably in the logistics industry.
• Strong knowledge of container freight station operations, including gate procedures and documentation processes.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using relevant software and systems for data management and reporting.
• Strong communication and interpersonal skills, with the ability to build positive relationships.
• Analytical mindset with problem-solving abilities, able to identify and resolve operational challenges.
• Flexibility to adapt to changing work environments and handle multiple tasks simultaneously.
• Willingness to work in a fast-paced and dynamic operational setting.
• Ability to work independently and make sound decisions with minimal supervision.