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Click Labs
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Executive - Customer Success

Executive - Customer Success

Click Labs

1 - 5 years

3 - 6 Lacs

Chandigarh

Posted:1 month ago| Platform:

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Skills Required

ios customer focus api seo customer experience operations management customer relationship team management customer service banking operations process improvement branch operations escalation management saas team leading customer queries crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Seeking a Customer Success Executive to ensure positive customer experiences, build loyalty, and foster long-term relationships. Your Roles and Responsibilities: - Manage assigned customer relationships for successful product use, retention, and satisfaction - Prepare and nurture customers to become product advocates- Help customers achieve their educational goals using our products- Identify and address common customer issues- Advocate customer needs cross-departmentally- Identify and develop up-sell opportunities- Respond to customer queries via email and telephone You Should have: - Technical competency in coding, APIs, and schemas for SEO, iOS, and Android applications - 1-3 years of experience as a Technical Account Manager in a technology or SaaS solutions company- Strong written and verbal English communication skills- Techno-commercial mindset with understanding of various use cases- Graduation with an engineering background preferred- Strong teamwork skills with ability to work independently- Comfortable with night and flexible shifts This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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Executive - Customer Success