Executive - Customer Success

Role Overview: As an Executive in Customer Success/Client Relations at the Data & Capability Operations Hub in Chennai, your primary responsibility will be to increase awareness and usage of CRISIL Research products and services among clients. You will engage with various client segments such as commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, and insurance companies in allocated geographies. Your role will involve developing relationships with key users, gathering market feedback, and collecting testimonials from users. Key Responsibilities: - Conduct trainings and product demos to increase user adoption of CRISIL research services. - Establish rapport with key users in client organizations. - Gather feedback for new product development and enhancements. - Collect timely feedback and testimonials from users. - Maintain up-to-date product knowledge to effectively communicate value proposition to clients. - Update contacts, client feedback, and meeting reports regularly. - Track competition activities and provide insights to the business. - Manage key accounts through regular meetings with contacts at different levels and departments. Qualifications Required: - 1 to 4 years of experience in a similar role. - Self-motivated with a focus on achieving business objectives. - Strong communication and interpersonal skills. - Ability to engage with clients and build relationships. - Willingness to meet clients in person for follow-ups and product explanations. Note: - This is not a sales role. - There is no revenue generation target for this position.,