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Capillary Technologies
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Executive - Customer Success

Executive - Customer Success

Capillary Technologies

6 years

0 Lacs

mysuru karnataka

Posted:5 days ago| Platform: SimplyHired logo

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Skills Required

microsoft excel computer science engineering sql analysis skills bachelor's degree continuous improvement apis ai communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Asia

Mysore

Job Description

About Capillary Technologies

Capillary Technologies is a leading enterprise-grade SaaS provider, offering a powerful, AI-enabled loyalty management platform that helps brands create exceptional consumer experiences. Since its inception in 2012, Capillary has remained committed to driving innovation in customer engagement and experiential loyalty.

With a strong technology-first approach, Capillary delivers cloud-native SaaS solutions that are trusted by over 250 global brands across 30+ countries. The platform supports businesses in digitally transforming their marketing and loyalty strategies through advanced data insights, automation, and personalized engagement. Recognized by industry analysts such as Gartner and Forrester, Capillary continues to lead the loyalty space with cutting-edge innovation and an unwavering focus on customer success.

With a team of over 900 professionals worldwide, Capillary fosters a culture of continuous learning, client-centricity, and operational excellence.

Role: Software Implementation Analyst (Healthcare Sector)

Location: [Add Location] | Experience: 3–6 years

We are looking for a skilled Software Implementation Analyst to join our team and support the deployment of Capillary’s loyalty platform in the healthcare sector. The role demands strong client-facing capabilities, system configuration expertise, and a proactive approach to implementation.

You will manage the entire lifecycle of implementation projects—right from gathering business requirements to configuring the product, executing testing phases, and providing go-live support.

Key Responsibilities

Collaborate with clients to document technical/business requirements
Configure Capillary’s loyalty solutions using internal tools and APIs
Conduct UAT, regression, and functional testing
Troubleshoot and resolve configuration issues
Maintain detailed documentation and support data migrations
Coordinate with cross-functional teams (Engineering, QA, Product)
Provide post-go-live support and feedback for continuous improvement

Skills & Qualifications

Technical:

Experience with APIs, software implementation, and system integration
Proficient in Excel; familiarity with SQL or BI tools (e.g., Power BI, Looker)
Knowledge of data structures; AI/ML awareness is a plus

Professional:

Strong analytical skills and attention to detail
Excellent communication and project coordination abilities
Experience working in SaaS or product-based environments

Education:

Bachelor’s degree in Engineering, Computer Science, or a related field
3–6 years of relevant experience in implementation/configuration roles

Job Requirement

Technical Skills

Experience with software implementation, APIs, and system integration
Proficient in Excel; working knowledge of SQL or BI tools (Power BI, Looker)
Understanding of data structures and transformation
Awareness of AI/ML concepts is a plus

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Capillary Technologies

Information Technology / Customer Engagement

Bangalore

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Executive - Customer Success