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Sharekhan
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Executive - Customer Service

Executive - Customer Service

1 - 5 years

|

2 - 4 Lacs

Mumbai Thane Navi Mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

Customer Service Broking Blended Process Stock Broking Customer Relationship Share Market Financial Services Life Insurance IRDA Cross Selling Solving Queries Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time.
Record and categorize all customer interactions.
Interact with internal department for query resolution, maintain regular follow-ups.
Provide regular updates to the Customer for attempted open cases.
Adhere to the servicing escalation matrix so that specified TATs are achieved.

Preferred candidate profile

Graduation.
0-1 year of experience.
Good written and Verbal communication skills
Experience with Similar Background

neha.singh@sharekhan.com

or can directly connect on 8655403320

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Financial Services

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