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Executive - Customer Service

Executive - Customer Service

CAE

1 - 2 years

3 - 4 Lacs

mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

basic front end process improvement database customer handling desk executive customer service customer complaints customer service executive recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Executive - Customer Service to join our team at CAE Inc. The ideal candidate will have 1 to 2 years of experience in customer service.

Roles and Responsibility

Provide exceptional customer service and support to clients through various channels.
Respond to customer inquiries and resolve issues professionally and promptly.
Develop and maintain strong relationships with customers to ensure long-term satisfaction.
Collaborate with internal teams to resolve complex customer complaints and concerns.
Analyze customer feedback and suggest improvements to processes and procedures.
Identify and escalate potential issues or trends to senior management.

Job Requirements

Proven experience in customer service, preferably in a similar industry.
Excellent communication and interpersonal skills are required to work effectively with diverse groups.
Strong problem-solving and analytical skills are necessary to resolve complex issues.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Proficiency in using CRM software and other customer service tools is essential.
Strong attention to detail and the ability to maintain accurate records are crucial.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Aerospace and Defense

Montreal

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Executive - Customer Service