Executive - Customer Relations

Vijaya Diagnostic Centre

2 - 5 years

1 - 2 Lacs

hyderabad

Posted:13 hours ago| Platform:

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Skills Required

customer relationship customer service customer complaints loyalty retention customer care business development customer retention sales customer support campaign management marketing key account management loyalty programs customer handling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Develop and implement effective customer relationship strategies to enhance customer satisfaction.
Build and maintain strong relationships with customers, identifying their needs and providing tailored solutions.
Collaborate with cross-functional teams to resolve customer complaints and issues promptly.
Conduct market research to identify trends and opportunities for growth.
Analyze customer feedback to improve products and services.
Provide exceptional customer service, ensuring high levels of customer loyalty and retention.

Job Requirements

Minimum 3 years of experience in customer relations or a related field.
Strong communication and interpersonal skills are essential.
Ability to work effectively in a fast-paced environment and prioritize tasks.
Excellent problem-solving and analytical skills are required.
Strong attention to detail and organizational skills are necessary.
Experience working in the biotechnology or pharmaceutical industry is preferred.

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