Executive - Customer Relations

Job Summary (Brief overview on the scope of job responsibility):

• Assist supervisor for paper work, such as preparing, distributing and collecting back the handling kit.
• Distribute to and collect from the inspectors the inspection samples, issue quotations
• and reports to the client / factory.
• System maintenance such as IBMS, Summary report preparing.
• Attend to clients’ enquiries.
  

Interrelationships (Other Key Functional Or Communicational Lines)

• Coordinate with local and overseas clients, factories and vendors.
• Coordinate with supervisors, Assistant Manager, Sub-Regional Manager – IAA for all job related activities.
  

Job Responsibility & Accountability (Key Roles, Functions & Accountability)

• Co-ordination with HK-office, Clients, Selling Office and Vendors for inspection.
• Receiving orders from CPSI HK as well as selling offices (Through IBMS) and collection of inspection reference details.
• Collection of inspection reference details.
• Coordinate with suppliers for scheduling inspections.
• Update the schedule data with job allocation for concerned inspector in respective region.
• Sample control and file keeping (log book maintenance).
• Inspection files preparation.
• Sending reports to client and follow up to match the TAT.
• Handling of IBMS for inspection related activities.
• Update all the weekly/monthly reports as per head office/other selling office requirements.
• Invoice preparation.
• Support the Sub-Regional Manager - IAA and supervisor for any other job as required.
  

Required Skills & Qualification:-

• Graduate or above in any discipline.
• Good command of English, both oral and written.