1. Dedicated Focus The Customer Relations team must remain fully committed to their responsibilities, ensuring all customer-related tasks are handled with urgency, accuracy, and professionalism. 2. Complaint Call Handling All complaint calls should be treated as opportunities to build trust. Handle them constructively, with the same energy and engagement as cold calls. A professional and empathetic approach helps convert dissatisfaction into long-term loyalty. 3. Quotation and Follow-Up Quotations must be sent to customers promptly. Consistent and timely follow-up is critical—any delay can result in the customer losing interest or opting for a competitor’s product or service. 4. Customer Satisfaction Customer satisfaction is non-negotiable. Every interaction—whether in person, over the phone, or via email—must reflect the company’s commitment to quality service and customer care. 5. Problem-Solving Skills Strong problem-solving skills are essential. Customer Relations Executives (CREs) must be able to identify issues, understand customer concerns clearly, and coordinate quick and effective resolutions in collaboration with service and technical teams. 6. Assignment of Skilled Technicians Only skilled and qualified technicians should be assigned to maintenance or service tasks. Proper technician allocation ensures high service standards and reduces repeat complaints. 7. Service Knowledge All CREs must have thorough knowledge of the company’s services, technical offerings, and procedures to respond confidently and accurately to customer queries. 8. Work Monitoring & Updates Post-maintenance, it must be verified whether the technician has updated the work status, used materials, and other relevant information accurately in the system. This ensures transparency and accountability. 9. Service Report Collection Service reports must be collected from technicians promptly. These reports are essential for documentation, quality checks, customer communication, and overall service tracking. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Work Location: In person
1. Dedicated Focus The Customer Relations team must remain fully committed to their responsibilities, ensuring all customer-related tasks are handled with urgency, accuracy, and professionalism. 2. Complaint Call Handling All complaint calls should be treated as opportunities to build trust. Handle them constructively, with the same energy and engagement as cold calls. A professional and empathetic approach helps convert dissatisfaction into long-term loyalty. 3. Quotation and Follow-Up Quotations must be sent to customers promptly. Consistent and timely follow-up is critical—any delay can result in the customer losing interest or opting for a competitor’s product or service. 4. Customer Satisfaction Customer satisfaction is non-negotiable. Every interaction—whether in person, over the phone, or via email—must reflect the company’s commitment to quality service and customer care. 5. Problem-Solving Skills Strong problem-solving skills are essential. Customer Relations Executives (CREs) must be able to identify issues, understand customer concerns clearly, and coordinate quick and effective resolutions in collaboration with service and technical teams. 6. Assignment of Skilled Technicians Only skilled and qualified technicians should be assigned to maintenance or service tasks. Proper technician allocation ensures high service standards and reduces repeat complaints. 7. Service Knowledge All CREs must have thorough knowledge of the company’s services, technical offerings, and procedures to respond confidently and accurately to customer queries. 8. Work Monitoring & Updates Post-maintenance, it must be verified whether the technician has updated the work status, used materials, and other relevant information accurately in the system. This ensures transparency and accountability. 9. Service Report Collection Service reports must be collected from technicians promptly. These reports are essential for documentation, quality checks, customer communication, and overall service tracking. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Work Location: In person
Financial Recordkeeping Bookkeeping: Maintain and update financial records, including ledgers and journals. General Ledger Management: Ensure that all financial transactions are accurately recorded in the general ledger. Bank Reconciliation: Compare and reconcile the organization’s financial records with bank statements to ensure accuracy. Financial Reporting Prepare Financial Statements: Compile balance sheets, income statements, cash flow statements, and statements of equity. Internal Reporting: Provide internal stakeholders (management, executives) with timely financial reports for decision-making purposes. External Reporting: Prepare reports required for external stakeholders, including tax authorities, regulatory agencies, and investors. Tax Preparation and Compliance Tax Returns: Prepare and file tax returns, ensuring compliance with local, state, and federal tax laws. Tax Planning: Assist in minimizing tax liabilities through strategic planning and identifying tax-saving opportunities. Maintain Tax Records: Ensure that all tax-related records are complete and accurate. Budgeting and Forecasting Budget Preparation: Work with management to prepare annual or quarterly budgets and forecasts. Cost Control: Monitor expenditures and ensure that they remain within the approved budget. Variance Analysis: Identify and analyse differences between actual financial results and budgeted figures. Auditing and Internal Controls Audit Support: Prepare for and support external audits, providing auditors with the necessary documentation and explanations. Internal Audits: Conduct internal audits to ensure compliance with internal policies, accounting standards, and regulations. Implementing Internal Controls: Develop and maintain effective internal controls to prevent fraud and financial mismanagement. Financial Analysis Financial Data Analysis: Analyse financial data to identify trends, opportunities, and risks. Performance Metrics: Track key financial metrics (e.g., profit margins, return on investment) to assess the organization's financial health. Cost Analysis: Conduct cost-benefit analysis for projects or new business ventures. Accounts Payable and Receivable Accounts Payable: Process and manage invoices, ensuring timely payments to suppliers and creditors. Accounts Receivable: Track outstanding invoices, manage collections, and ensure timely receipt of payments. Credit Management: Monitor customer credit and payment terms, assessing credit risk. Payroll Management Process Payroll: Calculate wages, benefits, and deductions, and ensure timely payment of employee salaries. Tax Withholdings: Ensure that the correct tax deductions are made for employees, including federal, state, and local taxes. Benefits Administration: Manage employee benefit programs (e.g., health insurance, retirement plans). Financial Software Management Accounting Software: Use accounting software (e.g., QuickBooks, SAP, Oracle) to manage financial transactions and generate reports. System Integration: Ensure that financial systems are integrated with other business operations (e.g., inventory, sales, HR). Compliance and Regulations Stay Updated on Accounting Standards: Keep up with changes in accounting standards (e.g., GAAP, IFRS) and regulatory requirements (e.g., Sarbanes-Oxley Act). Regulatory Reporting: Ensure compliance with relevant laws and regulations, including those related to financial reporting, taxes, and corporate governance Advisory and Strategic Support Financial Advice: Provide advice to management on financial planning, investments, and cost-cutting measures. Decision Support: Assist in decision-making by providing financial insights and forecasts. Risk Management: Identify financial risks and propose measures to mitigate them. Communication Liaise with Stakeholders: Communicate financial information effectively to stakeholders, including executives, investors, auditors, and regulatory bodies. Collaboration: Work closely with other departments (e.g., operations, HR, legal) to ensure alignment on financial goals and strategies. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Work Location: In person
Project Management and Coordination Project Planning : Develop detailed project plans, including scope, timeline, budget, and resource allocation. Project Scheduling : Ensure the timely execution of all project phases by creating and managing a project timeline, coordinating with other departments (sales, engineering, installation, etc.), and adjusting as needed. Coordination with Stakeholders : Liaise with clients, internal teams, vendors, subcontractors, and external authorities to ensure that everyone is aligned with the project objectives and timeline. Risk Management : Identify potential risks in terms of resources, schedule, or budget and develop mitigation plans. Technical Oversight Design and Engineering Review : Ensure that the design and engineering for CCTV systems, solar installations, and automation solutions meet technical specifications, client requirements, and industry standards. Feasibility Studies and Site Assessments : Conduct site surveys and assessments to determine feasibility, requirements, and optimal configuration for installation. Integration : Oversee the integration of CCTV, solar, and automation systems to ensure compatibility and proper functionality. Budgeting and Cost Management Cost Estimation : Prepare cost estimates based on project scope and client specifications. Collaborate with sales and engineering teams to refine the estimates. Budget Monitoring : Track project spending throughout its lifecycle and ensure the project stays within the approved budget. Procurement : Manage the procurement of materials, equipment, and subcontractors, ensuring quality and cost-effectiveness. Quality Control and Compliance Standards Adherence : Ensure that the installation and commissioning of CCTV systems, solar panels, and automation devices comply with relevant industry standards, safety codes, and regulatory requirements (local laws, building codes, etc.). Quality Assurance : Oversee the installation process to ensure high-quality work and minimal defects. Conduct inspections and tests to verify system performance. Team Leadership and Resource Management Team Supervision : Supervise and manage the project team, which may include installers, engineers, technicians, and external contractors. Training : Ensure that the team is adequately trained on the latest technologies and best practices related to CCTV, solar, and automation systems. Work Allocation : Assign tasks to the team based on expertise, availability, and project priorities. Client Relationship Management Client Communication : Maintain regular communication with clients, providing them with updates on project progress, challenges, and any changes to the timeline or budget. Client Approval : Obtain necessary approvals and sign-offs from clients at key stages of the project (e.g., design approval, installation completion). Post-Installation Support : Oversee the handover process, ensuring the client receives proper training, documentation, and post-installation support for troubleshooting or maintenance. Health, Safety, and Environmental Compliance Safety Protocols : Ensure that all installations are carried out in accordance with safety standards to protect the crew, clients, and property. Environmental Regulations : Ensure that the installation of solar and automation systems is compliant with environmental regulations and sustainability guidelines. Site Safety : Conduct regular safety audits and risk assessments on job sites. Reporting and Documentation Progress Reports : Prepare regular progress reports for internal stakeholders, detailing the status of project milestones, timelines, and any issues. Documentation : Ensure that all project documentation, including contracts, designs, permits, and certifications, is up-to-date and stored in an organized manner for future reference. Handover Documentation : Provide clients with comprehensive documentation, including system manuals, warranties, and maintenance guidelines. Post-Project Evaluation and Feedback Project Closeout : Once the project is completed, conduct a final review with the client and internal teams to ensure all deliverables have been met. Feedback Collection : Gather client feedback and assess the success of the project in terms of both client satisfaction and project performance. Lessons Learned : Evaluate the project's success and challenges, documenting lessons learned to improve future project management processes. Upload training class video is mandatory Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Work Location: In person