1. Dedicated Focus The Customer Relations team must remain fully committed to their responsibilities, ensuring all customer-related tasks are handled with urgency, accuracy, and professionalism. 2. Complaint Call Handling All complaint calls should be treated as opportunities to build trust. Handle them constructively, with the same energy and engagement as cold calls. A professional and empathetic approach helps convert dissatisfaction into long-term loyalty. 3. Quotation and Follow-Up Quotations must be sent to customers promptly. Consistent and timely follow-up is critical—any delay can result in the customer losing interest or opting for a competitor’s product or service. 4. Customer Satisfaction Customer satisfaction is non-negotiable. Every interaction—whether in person, over the phone, or via email—must reflect the company’s commitment to quality service and customer care. 5. Problem-Solving Skills Strong problem-solving skills are essential. Customer Relations Executives (CREs) must be able to identify issues, understand customer concerns clearly, and coordinate quick and effective resolutions in collaboration with service and technical teams. 6. Assignment of Skilled Technicians Only skilled and qualified technicians should be assigned to maintenance or service tasks. Proper technician allocation ensures high service standards and reduces repeat complaints. 7. Service Knowledge All CREs must have thorough knowledge of the company’s services, technical offerings, and procedures to respond confidently and accurately to customer queries. 8. Work Monitoring & Updates Post-maintenance, it must be verified whether the technician has updated the work status, used materials, and other relevant information accurately in the system. This ensures transparency and accountability. 9. Service Report Collection Service reports must be collected from technicians promptly. These reports are essential for documentation, quality checks, customer communication, and overall service tracking. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Work Location: In person
1. Dedicated Focus The Customer Relations team must remain fully committed to their responsibilities, ensuring all customer-related tasks are handled with urgency, accuracy, and professionalism. 2. Complaint Call Handling All complaint calls should be treated as opportunities to build trust. Handle them constructively, with the same energy and engagement as cold calls. A professional and empathetic approach helps convert dissatisfaction into long-term loyalty. 3. Quotation and Follow-Up Quotations must be sent to customers promptly. Consistent and timely follow-up is critical—any delay can result in the customer losing interest or opting for a competitor’s product or service. 4. Customer Satisfaction Customer satisfaction is non-negotiable. Every interaction—whether in person, over the phone, or via email—must reflect the company’s commitment to quality service and customer care. 5. Problem-Solving Skills Strong problem-solving skills are essential. Customer Relations Executives (CREs) must be able to identify issues, understand customer concerns clearly, and coordinate quick and effective resolutions in collaboration with service and technical teams. 6. Assignment of Skilled Technicians Only skilled and qualified technicians should be assigned to maintenance or service tasks. Proper technician allocation ensures high service standards and reduces repeat complaints. 7. Service Knowledge All CREs must have thorough knowledge of the company’s services, technical offerings, and procedures to respond confidently and accurately to customer queries. 8. Work Monitoring & Updates Post-maintenance, it must be verified whether the technician has updated the work status, used materials, and other relevant information accurately in the system. This ensures transparency and accountability. 9. Service Report Collection Service reports must be collected from technicians promptly. These reports are essential for documentation, quality checks, customer communication, and overall service tracking. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Work Location: In person
Financial Recordkeeping Bookkeeping: Maintain and update financial records, including ledgers and journals. General Ledger Management: Ensure that all financial transactions are accurately recorded in the general ledger. Bank Reconciliation: Compare and reconcile the organization’s financial records with bank statements to ensure accuracy. Financial Reporting Prepare Financial Statements: Compile balance sheets, income statements, cash flow statements, and statements of equity. Internal Reporting: Provide internal stakeholders (management, executives) with timely financial reports for decision-making purposes. External Reporting: Prepare reports required for external stakeholders, including tax authorities, regulatory agencies, and investors. Tax Preparation and Compliance Tax Returns: Prepare and file tax returns, ensuring compliance with local, state, and federal tax laws. Tax Planning: Assist in minimizing tax liabilities through strategic planning and identifying tax-saving opportunities. Maintain Tax Records: Ensure that all tax-related records are complete and accurate. Budgeting and Forecasting Budget Preparation: Work with management to prepare annual or quarterly budgets and forecasts. Cost Control: Monitor expenditures and ensure that they remain within the approved budget. Variance Analysis: Identify and analyse differences between actual financial results and budgeted figures. Auditing and Internal Controls Audit Support: Prepare for and support external audits, providing auditors with the necessary documentation and explanations. Internal Audits: Conduct internal audits to ensure compliance with internal policies, accounting standards, and regulations. Implementing Internal Controls: Develop and maintain effective internal controls to prevent fraud and financial mismanagement. Financial Analysis Financial Data Analysis: Analyse financial data to identify trends, opportunities, and risks. Performance Metrics: Track key financial metrics (e.g., profit margins, return on investment) to assess the organization's financial health. Cost Analysis: Conduct cost-benefit analysis for projects or new business ventures. Accounts Payable and Receivable Accounts Payable: Process and manage invoices, ensuring timely payments to suppliers and creditors. Accounts Receivable: Track outstanding invoices, manage collections, and ensure timely receipt of payments. Credit Management: Monitor customer credit and payment terms, assessing credit risk. Payroll Management Process Payroll: Calculate wages, benefits, and deductions, and ensure timely payment of employee salaries. Tax Withholdings: Ensure that the correct tax deductions are made for employees, including federal, state, and local taxes. Benefits Administration: Manage employee benefit programs (e.g., health insurance, retirement plans). Financial Software Management Accounting Software: Use accounting software (e.g., QuickBooks, SAP, Oracle) to manage financial transactions and generate reports. System Integration: Ensure that financial systems are integrated with other business operations (e.g., inventory, sales, HR). Compliance and Regulations Stay Updated on Accounting Standards: Keep up with changes in accounting standards (e.g., GAAP, IFRS) and regulatory requirements (e.g., Sarbanes-Oxley Act). Regulatory Reporting: Ensure compliance with relevant laws and regulations, including those related to financial reporting, taxes, and corporate governance Advisory and Strategic Support Financial Advice: Provide advice to management on financial planning, investments, and cost-cutting measures. Decision Support: Assist in decision-making by providing financial insights and forecasts. Risk Management: Identify financial risks and propose measures to mitigate them. Communication Liaise with Stakeholders: Communicate financial information effectively to stakeholders, including executives, investors, auditors, and regulatory bodies. Collaboration: Work closely with other departments (e.g., operations, HR, legal) to ensure alignment on financial goals and strategies. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Work Location: In person
Project Management and Coordination Project Planning : Develop detailed project plans, including scope, timeline, budget, and resource allocation. Project Scheduling : Ensure the timely execution of all project phases by creating and managing a project timeline, coordinating with other departments (sales, engineering, installation, etc.), and adjusting as needed. Coordination with Stakeholders : Liaise with clients, internal teams, vendors, subcontractors, and external authorities to ensure that everyone is aligned with the project objectives and timeline. Risk Management : Identify potential risks in terms of resources, schedule, or budget and develop mitigation plans. Technical Oversight Design and Engineering Review : Ensure that the design and engineering for CCTV systems, solar installations, and automation solutions meet technical specifications, client requirements, and industry standards. Feasibility Studies and Site Assessments : Conduct site surveys and assessments to determine feasibility, requirements, and optimal configuration for installation. Integration : Oversee the integration of CCTV, solar, and automation systems to ensure compatibility and proper functionality. Budgeting and Cost Management Cost Estimation : Prepare cost estimates based on project scope and client specifications. Collaborate with sales and engineering teams to refine the estimates. Budget Monitoring : Track project spending throughout its lifecycle and ensure the project stays within the approved budget. Procurement : Manage the procurement of materials, equipment, and subcontractors, ensuring quality and cost-effectiveness. Quality Control and Compliance Standards Adherence : Ensure that the installation and commissioning of CCTV systems, solar panels, and automation devices comply with relevant industry standards, safety codes, and regulatory requirements (local laws, building codes, etc.). Quality Assurance : Oversee the installation process to ensure high-quality work and minimal defects. Conduct inspections and tests to verify system performance. Team Leadership and Resource Management Team Supervision : Supervise and manage the project team, which may include installers, engineers, technicians, and external contractors. Training : Ensure that the team is adequately trained on the latest technologies and best practices related to CCTV, solar, and automation systems. Work Allocation : Assign tasks to the team based on expertise, availability, and project priorities. Client Relationship Management Client Communication : Maintain regular communication with clients, providing them with updates on project progress, challenges, and any changes to the timeline or budget. Client Approval : Obtain necessary approvals and sign-offs from clients at key stages of the project (e.g., design approval, installation completion). Post-Installation Support : Oversee the handover process, ensuring the client receives proper training, documentation, and post-installation support for troubleshooting or maintenance. Health, Safety, and Environmental Compliance Safety Protocols : Ensure that all installations are carried out in accordance with safety standards to protect the crew, clients, and property. Environmental Regulations : Ensure that the installation of solar and automation systems is compliant with environmental regulations and sustainability guidelines. Site Safety : Conduct regular safety audits and risk assessments on job sites. Reporting and Documentation Progress Reports : Prepare regular progress reports for internal stakeholders, detailing the status of project milestones, timelines, and any issues. Documentation : Ensure that all project documentation, including contracts, designs, permits, and certifications, is up-to-date and stored in an organized manner for future reference. Handover Documentation : Provide clients with comprehensive documentation, including system manuals, warranties, and maintenance guidelines. Post-Project Evaluation and Feedback Project Closeout : Once the project is completed, conduct a final review with the client and internal teams to ensure all deliverables have been met. Feedback Collection : Gather client feedback and assess the success of the project in terms of both client satisfaction and project performance. Lessons Learned : Evaluate the project's success and challenges, documenting lessons learned to improve future project management processes. Upload training class video is mandatory Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Work Location: In person
Responsibilities: * Perform electrical maintenance on equipment * Conduct CCTV surveillance systems installation & monitoring * Maintain solar panel systems efficiency * Install, test & maintain automated processes
As a Customer Relations Executive (CRE) at our company, you will play a crucial role in maintaining strong relationships with our customers. Your focus should always be on handling customer-related tasks with urgency, accuracy, and professionalism. Key Responsibilities: - Treat complaint calls as opportunities to build trust and loyalty - Ensure prompt sending of quotations and consistent follow-up - Uphold non-negotiable customer satisfaction standards - Utilize strong problem-solving skills to resolve issues effectively - Assign skilled technicians to tasks for high service standards - Possess thorough knowledge of company services and technical offerings - Monitor work updates post-maintenance for transparency - Collect service reports promptly for documentation and quality checks Qualifications Required: - Strong communication and interpersonal skills - Ability to handle customer concerns with empathy and professionalism - Detail-oriented with excellent problem-solving abilities - Knowledge of service industry practices and procedures Please note that this is a full-time position with the requirement of working in person at our office location.,
Role Overview: You will be responsible for maintaining and updating financial records, including ledgers and journals. Additionally, you will ensure the accuracy of all financial transactions recorded in the general ledger. You will compare and reconcile the organization's financial records with bank statements to guarantee precision. Key Responsibilities: - Prepare financial statements such as balance sheets, income statements, cash flow statements, and statements of equity. - Provide timely financial reports to internal stakeholders for decision-making purposes and prepare reports for external stakeholders like tax authorities, regulatory agencies, and investors. - Prepare and file tax returns to comply with local, state, and federal tax laws, assist in tax planning to minimize tax liabilities, and maintain accurate tax records. - Collaborate with management to prepare annual or quarterly budgets and forecasts, monitor expenditures to ensure they align with the approved budget, and analyze differences between actual financial results and budgeted figures. - Support external audits by preparing necessary documentation, conduct internal audits to ensure compliance with internal policies, and develop effective internal controls to prevent fraud. - Analyze financial data to identify trends, opportunities, and risks, track key financial metrics to assess the organization's financial health, and conduct cost-benefit analysis for projects or new business ventures. - Track outstanding invoices, manage collections, ensure timely employee salaries, ensure correct tax deductions for employees, and manage employee benefit programs. - Utilize accounting software to manage financial transactions and generate reports, ensure integration of financial systems with other business operations, stay updated on accounting standards and regulatory requirements, and ensure compliance with laws and regulations. - Provide financial advice to management on financial planning, investments, and cost-cutting measures, assist in decision-making by providing financial insights and forecasts, and identify financial risks and propose measures to mitigate them. - Communicate financial information effectively to stakeholders, collaborate with other departments to ensure alignment on financial goals and strategies. Qualifications Required: - Bachelor's degree in Accounting, Finance, or related field. - CPA certification preferred. - Proficiency in accounting software such as QuickBooks, SAP, or Oracle. - Strong analytical skills and attention to detail. - Knowledge of tax laws and regulations. - Excellent communication and interpersonal skills. (Note: The job type is Full-time and the work location is In person.),
Recruitment and Staffing Job Posting & Advertising: HR is responsible for creating job descriptions, posting job openings, and advertising positions across various platforms. Talent Acquisition: They identify and recruit suitable candidates by screening resumes, conducting interviews, and managing the hiring process. Onboarding: Once candidates are hired, HR ensures a smooth onboarding process, helping new employees integrate into the organization and understand their roles. Employee Relations Conflict Resolution: HR mediates conflicts between employees or between employees and management to ensure a harmonious work environment. Employee Engagement: HR develops programs and initiatives to improve employee morale, satisfaction, and retention. Workplace Culture: HR plays a role in shaping and maintaining the company culture, ensuring it aligns with organizational values. Training and Development Training Programs: HR designs and implements training programs to help employees enhance their skills, knowledge, and career development. Career Pathing: HR works with employees to map out career progression, offering guidance and opportunities for advancement within the company. Leadership Development: HR identifies potential leaders and implements development programs to build future leaders for the organization. · Salary Structure: HR manages employee compensation, ensuring pay structures are competitive and fair within the industry. · Benefits Management: HR administers employee benefits programs such as health insurance, retirement plans, and other perks. · Preparing and Monitoring training video Employee Well-being Work-Life Balance: HR promotes initiatives that help employees balance their work and personal lives, such as flexible working hours, remote work policies, and wellness programs. Employee Assistance Programs (EAPs): HR may offer programs to support employees in managing personal issues such as stress, financial concerns, or mental health challenges. HR Administration Record Keeping: HR maintains employee records, including personal information, employment history, benefits, and performance records, ensuring confidentiality and security. HR Policies & Procedures: HR develops, updates, and enforces company policies, ensuring they are communicated clearly to all employees. Performance Management Performance Appraisals: HR designs performance evaluation systems to assess employee performance, provide feedback, and set future goals. Recognition Programs: HR develops employee recognition programs to reward outstanding performance and encourage motivation. Disciplinary Action: HR is involved in addressing performance issues, setting improvement plans, and taking disciplinary actions when necessary. Report Collection · Scheduling and collecting the reports on time Job Type: Full-time Pay: ₹12,000.00 - ₹16,000.00 per month Work Location: In person
Project Management and Coordination Project Planning : Develop detailed project plans, including scope, timeline, budget, and resource allocation. Project Scheduling : Ensure the timely execution of all project phases by creating and managing a project timeline, coordinating with other departments (sales, engineering, installation, etc.), and adjusting as needed. Coordination with Stakeholders : Liaise with clients, internal teams, vendors, subcontractors, and external authorities to ensure that everyone is aligned with the project objectives and timeline. Risk Management : Identify potential risks in terms of resources, schedule, or budget and develop mitigation plans. Technical Oversight Design and Engineering Review : Ensure that the design and engineering for CCTV systems, solar installations, and automation solutions meet technical specifications, client requirements, and industry standards. Feasibility Studies and Site Assessments : Conduct site surveys and assessments to determine feasibility, requirements, and optimal configuration for installation. Integration : Oversee the integration of CCTV, solar, and automation systems to ensure compatibility and proper functionality. Budgeting and Cost Management Cost Estimation : Prepare cost estimates based on project scope and client specifications. Collaborate with sales and engineering teams to refine the estimates. Budget Monitoring : Track project spending throughout its lifecycle and ensure the project stays within the approved budget. Procurement : Manage the procurement of materials, equipment, and subcontractors, ensuring quality and cost-effectiveness. Quality Control and Compliance Standards Adherence : Ensure that the installation and commissioning of CCTV systems, solar panels, and automation devices comply with relevant industry standards, safety codes, and regulatory requirements (local laws, building codes, etc.). Quality Assurance : Oversee the installation process to ensure high-quality work and minimal defects. Conduct inspections and tests to verify system performance. Team Leadership and Resource Management Team Supervision : Supervise and manage the project team, which may include installers, engineers, technicians, and external contractors. Training : Ensure that the team is adequately trained on the latest technologies and best practices related to CCTV, solar, and automation systems. Work Allocation : Assign tasks to the team based on expertise, availability, and project priorities. Client Relationship Management Client Communication : Maintain regular communication with clients, providing them with updates on project progress, challenges, and any changes to the timeline or budget. Client Approval : Obtain necessary approvals and sign-offs from clients at key stages of the project (e.g., design approval, installation completion). Post-Installation Support : Oversee the handover process, ensuring the client receives proper training, documentation, and post-installation support for troubleshooting or maintenance. Health, Safety, and Environmental Compliance Safety Protocols : Ensure that all installations are carried out in accordance with safety standards to protect the crew, clients, and property. Environmental Regulations : Ensure that the installation of solar and automation systems is compliant with environmental regulations and sustainability guidelines. Site Safety : Conduct regular safety audits and risk assessments on job sites. Reporting and Documentation Progress Reports : Prepare regular progress reports for internal stakeholders, detailing the status of project milestones, timelines, and any issues. Documentation : Ensure that all project documentation, including contracts, designs, permits, and certifications, is up-to-date and stored in an organized manner for future reference. Handover Documentation : Provide clients with comprehensive documentation, including system manuals, warranties, and maintenance guidelines. Post-Project Evaluation and Feedback Project Closeout : Once the project is completed, conduct a final review with the client and internal teams to ensure all deliverables have been met. Feedback Collection : Gather client feedback and assess the success of the project in terms of both client satisfaction and project performance. Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Work Location: In person
As a Project Manager, your role involves overseeing and coordinating various aspects of project management, technical oversight, budgeting, quality control, team leadership, client relationship management, health, safety, and environmental compliance, reporting, and documentation. Here are the key responsibilities associated with this position: **Role Overview:** You will be responsible for developing detailed project plans, including scope, timeline, budget, and resource allocation. You will ensure the timely execution of all project phases by creating and managing a project timeline, coordinating with other departments, and adjusting as needed. Additionally, you will liaise with stakeholders to ensure alignment with project objectives and timeline, identify potential risks, and develop mitigation plans. **Key Responsibilities:** - Coordinate with stakeholders including clients, internal teams, vendors, subcontractors, and external authorities - Ensure design and engineering for CCTV systems, solar installations, and automation solutions meet technical specifications and industry standards - Conduct feasibility studies and site assessments for optimal configuration and installation - Track project spending and manage procurement of materials, equipment, and subcontractors - Ensure compliance with industry standards, safety codes, and regulatory requirements - Supervise and manage the project team, allocate work based on expertise and project priorities - Maintain regular communication with clients, obtain necessary approvals, and provide post-installation support - Ensure installations comply with safety standards and environmental regulations - Prepare progress reports, keep project documentation up-to-date, and provide comprehensive handover documentation - Conduct post-project evaluations, gather client feedback, and assess project success **Qualifications Required:** - Previous experience in project management, preferably in the CCTV, solar, or automation industry - Strong organizational and communication skills - Ability to manage budgets, coordinate with multiple stakeholders, and ensure quality control - Knowledge of industry standards, safety protocols, and environmental regulations - Leadership skills to supervise and manage a project team effectively - Client relationship management experience and ability to handle post-installation support This role is full-time and requires in-person work.,