Executive - Customer Relations

1. Dedicated Focus

The Customer Relations team must remain fully committed to their responsibilities, ensuring all customer-related tasks are handled with urgency, accuracy, and professionalism.

2. Complaint Call Handling

All complaint calls should be treated as opportunities to build trust. Handle them constructively, with the same energy and engagement as cold calls. A professional and empathetic approach helps convert dissatisfaction into long-term loyalty.

3. Quotation and Follow-Up

Quotations must be sent to customers promptly. Consistent and timely follow-up is critical—any delay can result in the customer losing interest or opting for a competitor’s product or service.

4. Customer Satisfaction

Customer satisfaction is non-negotiable. Every interaction—whether in person, over the phone, or via email—must reflect the company’s commitment to quality service and customer care.

5. Problem-Solving Skills

Strong problem-solving skills are essential. Customer Relations Executives (CREs) must be able to identify issues, understand customer concerns clearly, and coordinate quick and effective resolutions in collaboration with service and technical teams.

6. Assignment of Skilled Technicians

Only skilled and qualified technicians should be assigned to maintenance or service tasks. Proper technician allocation ensures high service standards and reduces repeat complaints.

7. Service Knowledge

All CREs must have thorough knowledge of the company’s services, technical offerings, and procedures to respond confidently and accurately to customer queries.

8. Work Monitoring & Updates

Post-maintenance, it must be verified whether the technician has updated the work status, used materials, and other relevant information accurately in the system. This ensures transparency and accountability.

9. Service Report Collection

Service reports must be collected from technicians promptly. These reports are essential for documentation, quality checks, customer communication, and overall service tracking.

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person