Executive - Customer Experience

About Us

Welcome to Swiss Beauty, the fastest-growing beauty and cosmetics brand in India. Established in 2013, Swiss Beauty aims to be the ultimate companion and BFF of every makeup lover, transforming beauty routines into extraordinary experiences. With a focus on Indian beauty needs, we merge global cosmetic standards with our expertise to create highly innovative, long-lasting, and comfortable products. Our mission is to elevate beauty to Swiss standards and offer game-changing products that set new benchmarks in the industry. We believe that makeup knows no boundaries and is for everyone. Join us on this remarkable journey as we redefine beauty norms and celebrate individuality.

About The Role

We are looking for a dynamic and customer-focused

Customer Experience Executive

to join our team. The ideal candidate should have excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer issues promptly and effectively while maintaining a positive experience.
• Provide accurate information about products, services, and company policies.
• Collaborate with internal teams to address customer concerns and escalate when necessary.
• Maintain customer records and ensure timely follow-ups.
• Identify customer pain points and suggest improvements to enhance their experience.
• Adhere to company guidelines and customer service best practices.
  

Requirements

• Strong verbal and written communication skills.
• A customer-centric attitude with good problem-solving skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of MS Office and CRM tools is a plus.
• Willingness to learn and adapt to new processes.
  

Working Conditions

∙ Environment: Office setting∙ Full-time position, Monday to Friday

What We Offer

Swiss Beauty employees can access a wide range of benefits which, depending on eligibility criteria and location, include:

• Paid parental leave as well as benefits to support you as you transition to life as a working parent
• Maternity off
• Flexible working hours’ window
• Insurance coverage for you and your family
• Adoption/Commissioning time off
• Exclusive employee discount on our products
• Learning and development opportunities
• Recognition and service awards
• Weekly wellness session
  

Our commitment to Diversity, Equity and Inclusion

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, neurodiversity, religion or belief, disabilities, or socio-economic background.Skills: communication skills,customer experience,customer service,customer queries