Executive - Customer Experience

-Ensure efficient and friendly customer interaction.

- Proactively interacts & builds rapport with customers to ensure transparency with charges and a comfortable smooth discharge process.

- Ensure Billing team adheres to SoP’s and TAT’s.

- Adheres to Maker – Checker process for billing entries.

- Assist Billing executives when required; addresses and resolves customer complaints personally when team member requires assistance.

- Fast track discharges by coordinating with all concerned for room availability.

- Billing errors to be less than 95%; in case of error 100% reporting and correction of error; 100% accuracy in collection and handover of amount and reporting.

- TAT for IP bill preparation - 30 – 45 Minutes, coordination of all bills & pre-auth process with TPA without exception.

- Ensure Pre-auth approval for upcoming cases ( before patient admission)

- Responsible for IP revenue: Contributes to achievement of revenue target & to cost saving for the department.

- Follows up for Insurance settlement: handles billing recovery & periodically updates long stay intermediate provisional bill to TPA.

- Maintains individual TPA status regarding Bills Submitted, Payment Status & Outstandings.

- Daily reporting : Daily Collection Report, Daily Billing report, Discount Report & prepares Covering report for insurance claim, scan and submission.

- Query handling from TPA after submission; responsible for full settlement.

- Participates actively in finance audit annually.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Schedule:

• Rotational shift

Work Location: In person