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Hexaware Technologies
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ESM Tech Lead

ESM Tech Lead

Hexaware Technologies

3 - 8 years

7 - 11 Lacs

mumbai pune chennai

Posted:2 weeks ago| Platform:

Apply

Skills Required

html ui policy servicenow itsm itom css technical leadership web services cmdb problem management ajax jquery java xml j2ee json api servicenow development rest service catalog javascript jelly script incident management angularjs itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Must Have Experience

Experienced in implementation of ITSM & ITOM solution using industry best practices

Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods

Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

3rd party software integrations with ServiceNow

Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.

Experience in multiple ServiceNow implementations

Lead the configuration and customization of ServiceNow instances Good to have Experience

Knowledge of Flow Designer, Integration Hub

Worked on Discovery, Service Mapping, Event Mgmt

Worked on CSM, HRSD, GRC, ITBM

Experience in working on Performance Analytics

Design and modification of ServiceNow Service Portal.

Review existing set up and provide best practice recommendations in line with the OEM

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional

3+ years of experience with ServiceNow required

5+ years of experience with IT Industry required Academics

Certified System Admin

CIS-ITSM, Certified Application developer

ITIL Foundations certification is preferred.

Bachelors degree or equivalent combination of education and experience.

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Hexaware Technologies

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Navi Mumbai Maharashtra

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ESM Tech Lead