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11.0 - 13.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
This Position Will Lead and manage the full lifecycle of Application Management including system enhancements, support, and maintenance, in adherence to service level agreements Manage the incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling Work directly with business analysts and developers to ensure a good understanding of requirements/ user stories Provide insight, guidance, and review at all levels from architecture to design and code Provide development solutions to meet functional requirements with technologies such as Glide scripting, Jelly script, JavaScript, jQuery, AJAX, HTML, CSS, ServiceNow APIs Provide supervision and direction to technical team members and staff, while leading the daily Scrum meetings/standups Follow software development life cycle methodology to include development based on business requirements, unit/UAT testing, and change documentation to meet change control requirements Directly engage with the end user on requirements and offer technical direction and insight as needed Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems Identify best practices and implement them in engagements Responsibilities Manage Application Management support for the ServiceNow HRSD solution Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow HRSD implementation Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap Provide the final technical escalation point for technical teams Review user stories and provide story points to size the user stories Document technical specifications, technical/architectural design documentation Advise business stakeholders on options/ impacts Conduct QA to ensure design is appropriate Manage and lead the development workstream and developers Proactively identify, communicate, mitigate risks, and escalate as needed Review technical requirements, advise on technical solutions, and provide resolution to development/technical issues Provide best practices for development Ability to do development work Lead environment readiness for Testing and Deployment Partner closely with the broader ServiceNow platform team on impacts to shared platform components, sustainment, and governance processes Qualifications Education: Bachelors degree in Software Engineering, Information Systems, Business, or equivalent Experience Minimum 3+ years leading application development teams focused on software delivery, preferably working with global teams Minimum of 7+ years of ServiceNow implementation experience in large complex environments, preferably with ServiceNow RHSD Minimum 11+ years in application development, preferably in health care or related field Required Qualifications Experience leading development teams and applying agile/lean practices Experience in ServiceNow technical design, development, and review with the ability to provide insight, guidance, and review at all levels from architecture to design and code Experience working in a dual-shore model, managing offshore teams, and coordinating with onshore and business teams Demonstrated ability to work in a fast-paced and changing environment with short deadlines Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Proficient in Agile development and all phases of the Application Development Lifecycle Knowledge and support of ServiceNow upgrade process Strong technical project management and leadership skills Experience with software development support tools (e.g. Jira, Rally, etc.) Certifications ServiceNow System Administrator (CSA) HR Fundamentals (CIS-HR) HR Implementation Deep ServiceNow HRSD experience from a configuration, as well as overall ServiceNow system architecture perspective Deep experience in configuration and development Strong leadership, communication, and consulting skills Ability to drive strategy discussions Preferred Qualifications Masters degree MBA / MCA / Masters in Software Engineering Certified Scrum Master (CSM) ITIL V3 Expert Certified Experience working with multiple technology platforms Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Show more Show less
Posted 3 days ago
4.0 - 8.0 years
0 Lacs
karnataka
On-site
At Illumina, we are dedicated to expanding access to genomic technology in order to achieve health equity for billions of individuals worldwide. Our efforts are focused on facilitating life-changing discoveries that are revolutionizing human health by enabling early disease detection, accurate diagnosis, and innovative treatment options for patients. Working at Illumina offers the opportunity to be part of a mission greater than oneself. Each individual, regardless of their role, has the potential to make a significant impact. Surrounded by exceptional colleagues, visionary leaders, and groundbreaking projects, you will have the chance to exceed your own expectations and grow beyond what you thought possible. As a ServiceNow Senior Developer/Administrator at Illumina, specializing in ITOM, ITSM, and ITAM, you will play a pivotal role in an Agile Scrum development team. Your strong analytical and problem-solving skills will be essential in supporting the organization's Configuration and Asset Management processes. Key Responsibilities: - Stay abreast of current trends and best practices by actively developing and enhancing technical knowledge in your specialized area. - Design and implement ServiceNow components like workflows, audits, business rules, and catalog items to address business requirements. - Enhance and manage the CMDB through various improvements and projects to align with business needs. - Configure Discovery schedules, probes, sensors, patterns, and identification rules to ensure accurate CI population and relationships. - Collaborate closely with Compute, Server, Cloud, and Network teams to ensure proper access, permissions, and network configurations for successful Discovery. - Troubleshoot Discovery Errors related to credentials, classifications, patterns, network access, and firewall settings. - Monitor and optimize Discovery and plugins for peak performance levels. - Conduct evaluations with Configuration and IT Services teams and liaise with vendor teams to deploy best practices and new capabilities effectively. Requirements: - Minimum 6 years of IT development experience, with at least 4 years as a ServiceNow developer specializing in ServiceNow Discovery. - Profound understanding of ServiceNow mid-server architecture and its significance in optimizing Discovery. - Thorough knowledge of IT Infrastructure encompassing Servers, Network equipment, Storage devices, PCs, etc. - Proficiency in ServiceNow scripting languages like JavaScript, Angular JS, Bootstrap, and Jelly Script. - Familiarity with Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred). - Experience utilizing enterprise tools like Visio or Lucid Chart, Teams, Confluence, and Jira. - Exposure to ServiceNow's Common Services Data Model (CSDM) (preferred). - Previous experience in a regulated environment within a global company (preferred). - Exceptional understanding of ITIL processes or possession of ServiceNow Admin/CMDB Certifications (preferred). Education: - Bachelor of Science in Computer Science, Business, or a related field is preferred, or equivalent work experience.,
Posted 6 days ago
3.0 - 7.0 years
5 - 9 Lacs
Pune
Work from Office
ITSM JD:- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Service Request Management, Change Management, Knowledge Management or other ITSM modules. Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs, email scripts and workflow run scripts Experience with creating flow designer and custom workflows. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly. Hands-on Integrations experience with Enterprise suite application Should have working experience in portal development in ServiceNow. Good knowledge on adding multiple pages and adding widgets on the portal in service now Should be able to build custom widgets as per the need for each requirement Experience in building Catalogs, variable sets, Catalog Client scripts, UI Policies, UI Actions, and ACLs. Experience with ServiceNow Orchestration and Integration hub. Programming proficiency in JavaScript, HTML, Ajax, Angular and Jelly scripting Debugging skills along with coding skills is mandatory Experience with extending the ServiceNow schema to custom applications Experience in creating costume applications. Experience in creating a data source, imports and transform maps Experience in using ATF to develop and execute test cases Experience in ServiceNow version upgrades. Experience with MID server and Import Sets Monitor health, environment upgrade/clone, usage, and overall compliance of the application Knowledge in creating reports and dashboards using Performance analytics
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
You should have 3 to 6 years of experience and be based in either Pune or Bangalore for the permanent role of ServiceNow ITX at our company. We are looking for candidates with a B.E in Computer Science or IT / MCS/ MCA equivalent. Your main responsibilities will include supporting and maintaining all technical aspects of the ServiceNow platform, designing and developing both out-of-the-box (OOTB) and custom applications with a primary focus on ITX and HRSD development. You will also be responsible for collaborating with stakeholders during requirement gathering sessions, converting user stories into technical solutions, working independently with minimal supervision, testing new and existing functionality, documenting processes, and training end users and stakeholders. To be successful in this role, you should have at least 3 years of relevant experience in developing applications using the ServiceNow platform, expertise in at least one or two of the following areas: ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM, experience with the Now mobile app, and extensive experience creating custom Widgets using various technologies like HTML, CSS, Bootstrap, AngularJS, Server-Side scripting, Jelly Script, and jQuery. Additionally, you should have experience with integrations including AD, MID Server, and third-party tools using web services, SOAP, REST, etc., knowledge of Scoped applications and Service Portal, understanding of domain separation, excellent analytical, logical, communication, and problem-solving skills, ServiceNow CSA (Certified System Administrator) and ServiceNow Certified Application Developer certifications. It would be nice to have ITIL certification, relevant ServiceNow Certified Implementation specialist certification, and experience with agile development methods like SCRUM. DxSherpa Technologies is a global IT services company with headquarters in the US and India. As a ServiceNow-exclusive Premier partner, we serve medium to large enterprises across Asia, Europe, and North America. Our expertise lies in industries such as Manufacturing, Banking, Insurance, IT, and Healthcare. We have a dedicated team of 300+ consultants focused on helping clients create, streamline, and optimize IT, Customer, and Employee digital workflows on the ServiceNow platform. If you are interested in joining our team and contributing to our mission of simplifying and optimizing the path to Digital Transformation, please reach out to Leena Gangurde at leena.gangurde@vyomlabs.com.,
Posted 3 weeks ago
5.0 - 8.0 years
20 - 25 Lacs
Bengaluru
Remote
Must Have Technical/Functional Skills Experience : Typically requires 5-8+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules. Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules Experience with scripting, business rules, UI policies, and other ServiceNow customization features. Experience with CMDB/CSDM, Discovery, and Service Mapping. Experience with ServiceNow integrations with third-party systems. Experience with ITIL principles and best practices. Technical Implementation: Develop, implement, and test technical solutions within ServiceNow, including integrations with third-party systems. Scripting and Configuration: Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS). Process Optimization: Understand and apply ITIL principles, focusing on process standardization and improvement within ServiceNow. Problem Solving and Troubleshooting: Resolve escalated issues, defects, and user inquiries within ServiceNow. Documentation: Maintain technical documentation for application design and code generation. Integration and Testing: Perform component and system integration testing. Continuous Improvement: Stay updated with new technologies and best practices within the ServiceNow ecosystem. Collaboration: Work effectively with various teams and stakeholders across the organization. Mentorship: Guide and mentor junior team members. Roles & Responsibilities : ServiceNow Expertise Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities. Scripting And Programming Proficiency in ServiceNow scripting languages (JavaScript, Jelly scripting, Angular JS). ITIL And Process Knowledge Familiarity with ITIL principles and best practices for IT service management. CMDB And CSDM Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database). Integration Experience Hands-on experience with ServiceNow integrations, including third-party systems and MID Servers. Problem Solving And Analytical Skills Ability to diagnose issues, identify root causes, and develop effective solutions. Communication And Collaboration Strong communication and interpersonal skills for effective collaboration with various stakeholders. Technical Documentation Ability to prepare clear and concise technical documentation. Please feel free to reach out to the email below for additional details. Email : murali@techforcesystems.com
Posted 3 weeks ago
6.0 - 10.0 years
10 - 20 Lacs
Pune
Work from Office
Experience 4 - 8 years Payroll Mode Permanent Location Pune (Ready to relocate within India). Work mode No of Consultant 5 Desirable Skills Minimum of 4 years of experience in ServiceNow development, implementation, and administration of HRSD module Strong experience with JavaScript, HTML, CSS, Glide API, Jelly, and ServiceNow APIs Ability to analyze complex business requirements and provide technical solutions that align with ServiceNow best practices Experience in software development life cycle (SDLC) processes such as Agile, Waterfall, and Scrum methodologies Strong communication skills to effectively collaborate with project stakeholders Demonstrated expertise in leading a team of ServiceNow developers and administrators Experience in integrations with other enterprise systems Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. ServiceNow certifications in HRSD will be added advantage.
Posted 3 weeks ago
8.0 - 13.0 years
18 - 22 Lacs
Bengaluru
Work from Office
Req ID: 327606 We are currently seeking a Enterprise / Platform Architect to join our team in Bnagalore, Karntaka (IN-KA), India (IN). ServiceNow Technical Architect Experience Level: 8+ years in ServiceNow development & solutioning Domain Expertise: ITSM, ITOM, ITAM, ServiceNow Architecture, Performance Optimization Role Overview: As a ServiceNow Technical Architect, you will be responsible for designing and implementing complex ServiceNow solutions with a strong focus on scalability, best practices, and architecture. You will lead technical design discussions, guide junior developers, and ensure adherence to ServiceNow development standards. Key Responsibilities: "¢ Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM. "¢ Lead complex scripting, automation, and custom application development. "¢ Define and enforce coding standards, security best practices, and governance frameworks. "¢ Implement advanced scripting using Glide APIs, JavaScript, AngularJS, and Jelly scripting. "¢ Design and optimize Flow Designer, Orchestration, and business process automation. "¢ Ensure optimal instance performance, security, and compliance. "¢ Lead integrations using IntegrationHub, REST/SOAP APIs, Service Graph Connector. "¢ Design enterprise-wide ServiceNow architecture, including data flows and integrations. "¢ Provide technical leadership, mentoring junior developers, and conducting code reviews. "¢ Define best practices for CI/CD pipelines, automated testing, and instance maintenance. Required Skills & Qualifications: "¢ 8+ years of hands-on ServiceNow experience, with expertise in ITSM, ITOM, ITAM. "¢ Strong understanding of ServiceNow architecture, scalability, and security best practices. "¢ Deep expertise in JavaScript, Glide APIs, Flow Designer, and Orchestration. "¢ Experience in ServiceNow integrations, including API security, OAuth, and third-party connectors. "¢ Experience with ServiceNow performance tuning, upgrade strategies, and DevOps pipelines. "¢ Strong leadership, mentoring, and stakeholder communication skills. Preferred Qualifications: "¢ ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, ITAM. "¢ ServiceNow CAD (Certified Application Developer) certification is a plus. "¢ Experience in ServiceNow CMDB health, data governance, and Service Mapping.
Posted 1 month ago
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