ESM Tech Lead

Hexaware Technologies

4 - 7 years

7 - 11 Lacs

mumbai pune chennai

Posted:5 days ago| Platform:

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Skills Required

soap rest event management data exchange cloud platforms enterprise systems root cause analysis cloud data quality automation servicenow itsm gcp use cases itom troubleshooting aws azure apm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead the end-to-end delivery of ServiceNow ITOM implementations, upgrades, and integrations
Design solution architectures and technical designs for Discovery, Service Mapping, Event Management, Orchestration, CMDB, and related ITOM modules
Drive best-practice configurations, development standards, and governance for platform customizations
Perform hands-on development: scripting, workflow design, Flow Designer, REST/SOAP integrations, MID Server configuration and troubleshooting
Manage and optimize CMDB data model, reconciliation rules, CI relationships, and data quality processes
Lead complex integrations with monitoring, APM, cloud platforms (AWS/Azure/GCP), orchestration tools, and ITSM processes
Troubleshoot production issues, perform root-cause analysis, and implement fixes and performance improvements
Mentor and supervise developers and administrators, conduct code reviews and knowledge transfer sessions
Expertise in designing and implementing ServiceNow automation solutions to streamline workflows and reduce manual intervention
Proficient in leveraging Integration Hub to build scalable and reusable integrations across enterprise systems
Hands-on experience in creating automated workflows using Flow Designer and Orchestration for seamless process execution
Skilled in integrating ServiceNow with third-party tools and platforms, ensuring robust and secure data exchange
Ability to design and implement end-to-end automation for ITSM, ITOM, and custom use cases, enhancing operational efficiency

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