Enterprise Development Officer - Gurugram

Job Title: Enterprise Development Officer

Key Responsibilities:

• Product Demonstration and Client Engagement:
• Lead compelling and interactive product demonstrations of HIMS software to prospective clients, effectively showcasing its comprehensive features and benefits while addressing specific client needs and objectives.
• Implementation and Integration Support:
• Provide essential assistance in the smooth and efficient implementation of HIMS software within client hospitals and healthcare organizations, ensuring successful integration with existing systems and minimal disruption to day-to-day operations.
• Collaborate with the team to address and resolve any issues or challenges that arise during the implementation phase, ensuring timely solutions and high client satisfaction.
• GAP Analysis and Continuous Improvement:
• Actively participate in the GAP analysis process at client locations, identifying areas where processes can be improved, and providing well-thought-out recommendations that drive operational efficiency and improved healthcare delivery.
• Process Optimization & NABH Compliance:
• Assist clients in optimizing internal processes to streamline operations, while ensuring the adoption and effective implementation of NABH protocols, ensuring compliance with national healthcare standards and enhancing overall service quality.
• Training and Development:
• Support the training efforts of doctors, administrators, and staff on the use of HIMS software, ensuring they gain the skills necessary to leverage its capabilities for improved patient care and operational efficiency.
• Help guide healthcare organizations through the integration of NABH standards, supporting their journey toward achieving and maintaining quality certifications.
• Client Profiling and Corporate Relationships:
• Assist in creating detailed client profiles for corporate empanelment, ensuring accurate documentation and supporting the seamless processing of client onboarding and partnerships with healthcare providers.
• Customer Support and Relationship Management:
• Deliver exceptional customer service by promptly addressing client inquiries and resolving issues, fostering long-term relationships built on trust and satisfaction.
• Proactively maintain regular communication with clients, ensuring they feel supported and confident in the use of HIMS software and its capabilities.
• Reporting and Performance Monitoring:
• Regularly prepare and submit comprehensive reports to the Reporting Officer, providing updates on ongoing activities, client interactions, progress on key projects, and any roadblocks or challenges encountered, ensuring transparency and accountability.

Required Qualifications:

• Proven experience in business development, sales, or customer support, ideally within the healthcare or software sectors, with a strong emphasis on client engagement and relationship management.
• Knowledge of HIMS software and a working understanding of NABH protocols is highly preferred.
• Excellent communication, presentation, and interpersonal skills with the ability to engage clients, explain complex solutions, and influence decision-makers at all levels.
• Ability to work both independently and collaboratively within a team, balancing multiple responsibilities and projects effectively.
• Strong problem-solving skills and a proactive, solution-oriented mindset focused on customer needs and satisfaction.
• Proficient in Microsoft Office Suite, CRM software, and other tools required for client management, reporting, and project tracking.
• Willingness to travel as needed to provide on-site support, training, and assistance to clients for successful implementation and ongoing support.

Job Type: Full-time

Pay: From ₹45,000.00 per month

Benefits:

• Commuter assistance

Language:

• English (Required)

Work Location: In person