Engineer - Quality

Job Summary:

A Quality Engineer for Customer Complaint Handling serves as a crucial link between the customer and the company, investigating product quality issues, performing root cause analysis with cross-functional teams, implementing Corrective and Preventive Actions (CAPAs), and communicating technical findings to internal stakeholders and customers to drive continuous improvement and maintain high product quality

In this Role, Your Responsibilities Will Be:

• Responsible for supervising the Customer Feedback (CFB) / Customer complaints and take appropriate Corrective & Preventive action (CAPA) along with Cross Functional team
• Response to Customer feedback with appropriate action / customer complaint
• Coordinate with internal and external customers to meet the Quality metrics such as audit compliances and customer feedback
• Ensure efficiency of CAPA against customer feedback (customer complaints) related to respective process
• Supervise and report on quality related Key Performance Indicators of Customer feedback PPM. Co-ordinate with internal team to take appropriate actions for continuous improvement
• Compliance of Control plans or Standard operating procedure
• Hands on experience with “Monitoring and Measuring Equipment / Resources” such as Digital Vernier, Digital Micrometer, Profile projector, Video measuring machine
  

Who You Are:

For This Role, You Will Need:

• Minimum 1 year customer feedback handling experience
• Possess good writing and communication skills in English
• Knowledge on ISO 9001 : 2015 is added advantage
  

Preferred Qualifications that Set You Apart:

Our Culture & Commitment to You