Engineer / QA

IT Software Engineer - Finance

Location: Pune, India

Job Summary:

At Zendesk, we in IT along with our business partners are on a mission to revolutionize the way finance operations connect with technology. As we expand our engineering team in Pune, we are looking for a talented and motivated IT Software Engineer with a strong focus on finance value streams. If you are passionate about transforming record-to-report and source-to-pay processes through innovative technology solutions and integrations, we want to hear from you!

Who We're Looking For

We are seeking an IT Software Engineer who thrives in a collaborative environment and is dedicated to optimizing value streams across finance operations. You should possess a strong technical background, with a keen interest in understanding business partner requirements and the underlying fundamentals that drive finance. The ideal candidate will have solid experience in software development, integrations implementations, agile methodologies, quality practices, and testing automation, with an emphasis on integrations and application stack transformations using ERP solutions like NetSuite, and other SaaS financial applications including Blackline, and LevelPath. The ideal candidate will have experience in ERP replatform initiatives.

What You'll Be Doing

As an IT Software Engineer focused on Finance Value Streams, you will:

• Transform Application Stacks : Drive application stack transformations to improve the overall efficiency, scalability, and responsiveness of finance systems, leveraging your strong technical skills.

• Design and Develop Integrations : Create and implement integration solutions that enhance the flow of information among various finance applications, ensuring seamless record-to-report and source-to-pay processes.

• Implement Quality Practices : Collaborate closely with cross-functional teams to define and enforce quality assurance practices, ensuring that software requirements are met and aligned with business goals.

• Automate Testing Processes : Develop and maintain automated tests to ensure comprehensive coverage of integrations and applications, employing testing frameworks and tools to enhance quality assurance efforts.

• Conduct Exploratory and Manual Testing : Execute exploratory and manual testing to validate complex functionalities and document results, ensuring a thorough evaluation of software performance.

• Engage in Agile Practices : Actively participate in agile ceremonies, such as sprint planning and retrospectives, to contribute to continuous improvement in development processes and team dynamics.

• Leverage AI Tools : Employ AI-driven development tools and methodologies to improve programming productivity and enhance configuration tasks.

• Collaborate and Communicate : Work closely with finance stakeholders and team members, clearly articulating technical concepts to ensure alignment between business needs and technical solutions.

Key Values We Uphold

In this role, you will be guided by our core values:

• Lead with Exceptional Service: Strive to exceed the expectations of our stakeholders, ensuring that every solution and interaction reflects our commitment to exceptional service.

• Deliver the Simplest Solution: Focus on simplicity and effectiveness in all solutions, ensuring that we prioritize straightforward approaches that yield the best results.

• Take Pride in Our Work: Demonstrate ownership of your contributions, ensuring that every piece of code and every integrated solution reflects high standards of quality and excellence.

• Care for Each Other: Foster a supportive and inclusive team environment where collaboration and mutual respect thrive, knowing that we achieve more when we care for one another.

What You Bring to the Role

To be successful in this role, you should have:

• Technical Proficiency: A minimum of 8 years of software engineering experience with a strong emphasis on programming, particularly in languages such as Java, Python, or JavaScript, which are essential for developing integrations and automation scripts. Strong knowledge of APIs. Knowledge of security best practices related to financial systems.

• Hands-on experience with at least some of the following: NetSuite, Coupa, Brex, Cforia, Celigo (or similar iPaaS tools), Adaptive Insights, BlackLine with a focus on finance processes, including record-to-report and source-to-pay. Understanding of finance and accounting processes and terminology.

• Excellent troubleshooting and problem-solving skills.

• Quality Assurance Knowledge: Solid understanding of quality assurance methodologies and testing automation frameworks, with practical experience in implementing these within software development.

• Agile Methodology Experience: Demonstrated experience in utilizing agile frameworks and practices to enhance development processes and increase team effectiveness.

• Analytical Problem-Solving Skills: Strong analytical abilities and problem-solving mindset, capable of identifying root causes and deriving effective solutions in a fast-paced environment.

• Effective Communication Skills: Excellent verbal and written communication skills, allowing you to bridge the gap between technical and non-technical stakeholders effectively.

• Team Collaboration: A team-oriented attitude that fosters collaboration and mutual respect among team members while contributing to a vibrant workplace culture.

• Growth mindset: Embraces a growth mindset by actively seeking out learning and training opportunities, soliciting feedback, and striving for continuous personal and professional development to drive team and project success.

Why Join Us?

At our organization, we believe that diversity and inclusion are keys to innovation and success. We are committed to creating an environment where every team member can thrive and contribute their unique perspectives. Step into a role that not only challenges you technically but also drives meaningful impact within our finance operations.

If you’re ready to elevate your career, contribute to transformative finance solutions, and make a significant impact while embodying our core values, we invite you to apply today!

We are an equal opportunity employer, and we celebrate diversity. We are committed to cultivating an inclusive environment for all employees.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.