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Engineer (Inside Sales & Support)

4 years

2 Lacs

Ahmedabad Gujarat India

Posted:5 days ago| Platform: Linkedin logo

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Skills Required

support automation design plc hmi scada coordination procurement documentation pricing data erp crm service commissioning electrical plcs communication instrumentation engineering negotiation multitasking management

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a proactive

Inside Sales & Support Engineer

to manage customer inquiries, prepare technical proposals, and support the sales team with automation solutions. The role involves understanding customer requirements, selecting suitable automation products, preparing quotations, and providing technical assistance throughout the sales cycle. You will coordinate closely with clients, the design team, and vendors to ensure timely and accurate sales support.

Key Responsibilities

  • Handle inbound inquiries and provide prompt responses to customers regarding automation products and solutions.
  • Understand customer applications and propose suitable PLC, HMI, SCADA, VFD, and control panel solutions.
  • Prepare technical and commercial quotations in coordination with the design and procurement teams.
  • Support the sales team with BOQs, drawings, datasheets, and documentation for proposals.
  • Follow up on quotations, negotiate pricing within approved margins, and assist in closing orders.
  • Coordinate with vendors and internal teams to ensure timely delivery and order execution.
  • Maintain and update customer interactions, quotations, and sales data in the ERP/CRM system.
  • Provide post-sales technical support in coordination with the service and commissioning teams.

Requirements

  • Experience: 2–4 years in inside sales, technical sales, or application support (preferably in automation/electrical industry).
  • Technical Skills: Knowledge of PLCs, HMIs, SCADA, VFDs, and industrial automation products.
  • Strong skills in proposal preparation, documentation, and client communication.
  • Proficiency in MS Office, ERP, and CRM tools.
  • Diploma/Degree in Electrical, Electronics, Instrumentation, or related engineering field.
  • Good negotiation, organizational, and multitasking abilities.
Skills: sales,automation,quotations,inside sales,customer relationship management (crm)

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