Engineer - Global Network Operations

About The Company

Job Summary

Key Responsibilities

• Network Monitoring & Operations
• Monitor optical line system performance and alarms through NMS (Network Management Systems), EMS (Element Management Systems), and OSS tools.
• Ensure continuous health of DWDM/OTN/ROADM optical networks.
• Proactively identify and respond to network degradation, alarms, and faults.
• Incident Management
• Perform initial triage, root cause isolation, and escalation of network issues.
• Coordinate with field engineers, vendor TACs, and service providers for fault resolution.
• Maintain accurate incident logs and track resolution progress.
• Maintenance & Change Management
• Support planned maintenance, upgrades, and software patching of optical transport equipment.
• Validate service impact prior to and after changes.
• Follow standard operating procedures (SOPs) for network changes and outage handling.
• Performance & Reporting
• Analyze optical power levels, OSNR, and other key metrics.
• Generate daily/weekly/monthly network performance reports.
• Recommend improvements for network stability and efficiency.
• Documentation & Compliance
• Maintain detailed network documentation, topology diagrams, and equipment inventory.
• Ensure operational compliance with company and regulatory standards.
  

Required Skills & Qualifications

• Education: Bachelor’s degree in Telecommunications, Electronics, Electrical, or related engineering field (or equivalent experience).
• Experience: 2–4 years of experience in optical transport network operations or similar NOC environment.
• Technical Skills:
• Knowledge of DWDM/OTN/ROADM systems from vendors like Ciena, Infinera, Nokia, Huawei, or Cisco.
• In Depth knowledge on Ciena 6500 RLS and Waveservers.
• Familiarity with optical parameters (Power levels, OSNR, BER, Chromatic Dispersion, PMD).
• Hands-on experience with NMS/EMS systems and network monitoring tools (e.g., Ciena OneControl, Infinera DNA-M, Nokia 1350 OMS, etc.).
• Understanding of Layer 1–2 network protocols and optical fiber infrastructure.
• Basic IP networking knowledge (SNMP, TCP/IP) is an advantage.
• Soft Skills:
• Strong analytical and troubleshooting skills.
• Excellent communication and coordination abilities.
• Ability to work in a 24x7 rotating shift environment.
• Attention to detail and ability to follow procedures under pressure.
  

Preferred Certifications (Optional)

• Vendor certifications (Ciena Optical Communications, Infinera Certified Engineer, etc.)
• CCNA/CCNP (Optical or Service Provider track)
• ITIL Foundation Certification