End User Support

UST

0 years

0 Lacs

gurgaon haryana india

Posted:1 day ago| Platform:

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Skills Required

support management visual zoom webex onboarding offboarding configuration deployment data inventory audits dispatch coordination service maintenance network troubleshooting wan cabling training documentation reporting reports

Work Mode

Remote

Job Type

Full Time

Job Description

Role Description

Key Responsibilities:

VIP and End-User Support Provide high-level technical support to VIPs and end-users, including hardware break-fix, desk-side support (DSS), and IMAC (Install, Move, Add, Change) services.
Smart Hands Support Offer on-site assistance for remote IT teams, including hardware replacements, cable management, and system troubleshooting.
Audio-Visual / Meeting Room Support Manage and support AV equipment for meetings and events, ensuring smooth operation of conferencing tools (Zoom, Teams, WebEx, etc.).
Device Onboarding / Offboarding Handle device setup, configuration, and deployment for new users; perform secure data wiping and returns during offboarding.
Asset & Inventory Management Maintain accurate records of IT assets and inventory. Conduct regular audits and ensure timely updates to asset databases.
Dispatch Coordination Coordinate with field technicians and service partners for efficient dispatch and resolution of technical issues.
Vendor & ISP Coordination Liaise with local vendors and internet service providers to ensure timely service delivery, maintenance, and issue resolution.
Local Network Support Provide basic network troubleshooting support including LAN/WAN connectivity, cabling, and switch port checks.
User Guidance & Training Assist users with IT tools, provide training on best practices, and support IT policy compliance.
Documentation & Reporting Maintain accurate documentation for support activities, assets, configurations, and incidents. Generate periodic reports as needed.

Skills

End User Support, Asset/Inventory Management

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