Employee Relations Supervisor – HR Shared Services

Job Title: Employee Relations Supervisor – HR Shared Services

Location: Coimbatore (Shared Services Center)

Position Summary:

We are seeking a seasoned Employee Relations Supervisor to join HR Shared Services Centre (HRSSC) with responsibility for leading and overseeing the delivery of employee relations (ER) case management and advisory services through ServiceNow case management system. This role ensures fair, consistent, and compliant handling of employee concerns, investigations, grievances, and disciplinary matters. The ER Supervisor acts as an escalation point for complex cases, provides guidance to their service teams, and partners closely with Local HR and Legal to drive a positive employee experience while mitigating risk.

This senior-level role requires deep expertise in employment legislation, company policy, and investigative practices, with a strong ability to maintain confidentiality and exercise sound judgment in complex and sensitive situations.

Key Responsibilities:

• Case Management:
  • Supervise day to day delivery of ER case management within the HRSSC Manage a team that resolves employee relations cases using the ServiceNow HR module, ensuring timely and accurate documentation.
  • Ensure team SLA’s and KPI’s are being met.
  • Act as an escalation point for the team while also managing your own cases.
  • Triage, assess, and escalate cases as appropriate, maintaining service level agreements (SLAs) and compliance standards.
  • Follow specific work instructions tied to country and region-specific processes and regulations.
• Team Coaching and Support
• Provide coaching and guidance to HRSSC specialists and analysts handling ER cases.
• Develop knowledge articles, FAQs and training material to improve service capability in handling ER matters.
• Foster a culture of employe e advocacy, fairness and continuous improvement in service delivery
• Stakeholder Management
  • Act as a key liaison between HRSSC, local HR and managers on ER-related matters.
  • Build strong relationships with business leaders to support a consistent and fair approach to ER.
  • Escalate systemic issues or policy gaps to HR leadership for resolution.
• Employee Relations Expertise:
  • Apply expert level knowledge on workplace policies, procedures, and employment laws.
  • Conduct thorough investigations into employee complaints and policy violations.
  • Partner with HR Solutions Partners teams to ensure consistent and fair outcomes.
• Policy & Compliance:
  • Ensure all employee relations activities are compliant with internal standards and external regulations.
• Confidentiality & Decision-Making:
  • Handle sensitive information with discretion and professionalism.
  • Make critical decisions in high-stakes situations, balancing risk, legal exposure, and employee experience.
• Reporting & Analytics:
  • Analyze case data to identify trends and recommend proactive solutions.
  • Prepare reports for senior leadership on case outcomes, risk areas, and improvement opportunities.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 5+ years of progressive experience (with at least 2 years in a Supervisory role) in employee relations or HR, preferably in a shared services or centralized HR model.
• Strong working knowledge of ServiceNow HR case management or similar platforms.
• Demonstrated expertise in employment law, policy interpretation, and workplace investigations.
• Exceptional communication, analytical, and interpersonal skills.
• Proven ability to maintain confidentiality and make sound, ethical decisions under pressure.

Preferred Skills:

• HR certification (e.g., SHRM-SCP, SPHR).
• 5 years’ experience in a similar role within a global or multi-state organization.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation