Employee Relations Specialist

Job Description

Role: Employee Relations Specialist Experience: 5 - 8 Years Industry Experience Qualification: Master's degree in human resources, Location: Pune, India Job Summary: The Employee Relations Specialist is responsible for fostering a positive work environment by proactively addressing employee concerns, resolving workplace conflicts, ensuring legal compliance, and supporting the overall health of the employee-employer relationship. This role plays a key part in enhancing employee engagement, promoting a fair workplace culture, and minimizing organizational risk. Key Responsibilities: Serve as the first point of contact for employee relations issues and concerns. Investigate complaints of misconduct, discrimination, harassment, or policy violations in a fair and thorough manner. Partner with management and HR colleagues to provide coaching, counselling, and guidance on employee-related issues. Interpret and apply HR policies, procedures, and employment laws to ensure consistent and compliant decisions. Support disciplinary actions, performance improvement plans (PIPs), and terminations. Maintain accurate documentation and case management records in a confidential and timely manner. Identify ER trends and recommend solutions to improve employee satisfaction and engagement. Assist in the design and delivery of training for managers and employees on workplace conduct, conflict resolution, and policy awareness. Collaborate with legal counsel and other HR functions as needed. Monitor workplace climate through surveys, exit interviews, and other feedback mechanisms. Education & Experience: Masters degree in human resources 5 - 8+ years of experience in employee relations or generalist HR role. Knowledge of labour laws, employment legislation, and best practices. Skills & Competencies: 8+ years of progressive experience in employee relations or HR, with a minimum of 3 years leading ER initiatives. Proven track record of implementing ER strategies and processes. Knowledge of labour laws, compliance frameworks, and cultural sensitivities. Exceptional emotional intelligence and the ability to handle complex, confidential matters with empathy. Have Analytical mindset with expertise in using data to inform decision-making and measure outcomes. Excellent interpersonal skills with the ability to partner across geographies and organizational levels. About RIA Advisory: RIA Advisory LLC (RIA) is a business advisory and technology company that specializes in the field of Revenue Management and Billing for Banking, Payments, Capital Markets, Exchanges, Utilities, Healthcare, and Insurance industry verticals. With a highly experienced team in the field of Pricing, Billing & Revenue Management, RIA prioritizes understanding client needs and industry best practices to approach any problem with insight and careful strategic planning. Each one of RIA Advisory's Managing Partners has over 20 years of industry expertise and experience, our leadership and consulting team demonstrate our continued efficiency to serve our clients as a strategic partner especially for transforming ORMB and CC&B space. Services Offered: Business Process Advisory for Revenue management processes Technology Consulting & Implementation Help clients transition to latest technology suite and overcome business problems. Managed Services Quality Assurance Cloud Services Product Offered: Data Migration and Integration Hub Data Analytics Platform Test Automation ¢ Document Fulfilment ¢ Customer Self Service Top Industries/Verticals: Financial Services ¢ Healthcare ¢ Energy and Utilities ¢ Public Sector Revenue Management We recognize the impact of technologies on the process & people that drive them, innovate scalable processes & accelerate the path to revenue realization. We value our people and are a Great Place to Work A Certified.