Employee Benefits & Insurance Manager

• Job Title:  Employee Benefits & Insurance Manager
• Department: Client Success / Insurance Operations
• Location: Gurgaon
• Company: Pazcare
• Type: Full-time

About Pazcare

Pazcare is on a mission to transform the way modern Indian companies manage employee health & wellness. Trusted by 2000+ brands like Mamaearth, Chaayos, Mindtickle, and more we offer a digital-first platform for managing employee benefits, insurance, and wellness programs with clarity, transparency, and speed.

Role Overview

As an Employee Benefits & Insurance Practice Manager, you will lead client relationships for key mid-market and enterprise accounts. You will act as a strategic advisor to HR teams, ensuring smooth execution of employee insurance programs, wellness rollouts, and claims experience. You will also collaborate with insurers, TPAs, and brokers to solve high-impact client issues and drive continuous improvement in benefits delivery.

Key Responsibilities

• Client Partnership & Success
• Be the single point of contact for key clients on all employee benefits matters.
• Build deep partnerships with HR teams, understanding their unique org needs.
• Own end-to-end delivery of group health, term life, and wellness programs.

• Insurance Practice Leadership
• Work closely with insurers and TPAs to manage policy issuance, endorsements, and claims.
• Track service-level adherence (claims TATs, resolution rates) and drive escalations where needed.
• Reopen and resolve wrongly repudiated claims with insurer/TPA coordination.

• Strategic Benefits Consulting
• Guide clients on plan design, utilization analytics, and cost control strategies.
• Translate data insights into actionable benefit improvements.
• Lead benefits renewal conversations in collaboration with internal teams.

• Internal Collaboration
• Work with tech, insurance ops, and sales to ensure client needs are delivered consistently.
• Mentor junior team members in the client success and insurance operations teams.

Ideal Profile

• 5-10 years of experience in group health insurance / employee benefits / corporate wellness.
• Experience working with insurance brokers, TPAs, or insurers
• Strong client-facing skills with the ability to communicate at CXO/HR Head level.
• Deep understanding of group policy structures, endorsements, claims, and wellness delivery.
• Hands-on, empathetic, and accountable with a bias for action.

Why Join Pazcare?

• Shape the future of health benefits in India.
• Work at the intersection of tech, insurance, and employee wellness.
• Lead high-impact initiatives with ownership and visibility.
• Be part of a growing team that values empathy, trust, and relentless execution.