Education Counsellor & Telecaller ( Female )

• We are looking for passionate and dedicated Counselors and Tele callers to join our team and play a pivotal role in providing guidance, support, and assistance to prospective clients or students

• As a part of our dynamic team, you will engage with individuals through calls and interactions, answer their queries, and guide them through our programs or services

Counselor Responsibilities:

• Engage with prospective clients or students through in-person meetings, phone calls, emails, and other communication channels

• Provide comprehensive information about our programs, services, admission requirements, and benefits

• Understand the aspirations and needs of each individual and recommend suitable programs or services accordingly

• Conduct one-on-one counseling sessions to help clients make informed decisions aligned with their goals

• Build strong relationships and rapport with clients to foster a supportive and empathetic counseling environment

• Maintain detailed records of counseling interactions, progress, and follow-up actions

• Collaborate with the admissions team to streamline application and enrollment processes

• Stay updated on industry trends, program changes, and counseling techniques through continuous learning

Telecaller Responsibilities:

• Engage with prospective clients or students through phone calls, emails, and other communication channels

• Provide accurate and detailed information about our programs, services, and benefits

• Address inquiries, concerns, and questions in a professional and friendly manner

• Maintain a positive and approachable demeanor to create a favorable impression

• Keep records of interactions, inquiries, and follow-up actions using CRM software

• Collaborate with the counseling and admissions teams to ensure a seamless transition for interested individuals

• Achieve and exceed individual targets for inquiries, conversions, and customer satisfaction

• Provide feedback and insights to enhance the tele calling process and materials

Qualifications:

• 12th Minimum with experience in a relevant field (eg, Education, Counseling, Communications)

• Proven experience as a Counselor, Telecaller, or customer service representative is a plus

• Excellent communication skills, both verbal and written

• Empathetic and patient attitude to understand and address the needs of clients or students

• Strong interpersonal skills to build rapport and trust over the phone and in-person

• Familiarity with counseling techniques, educational programs, and admissions processes

• Proficiency in using CRM software, communication tools, and Microsoft Office

• Time management skills to effectively manage counseling sessions or telecalling interactions

• Positive attitude, enthusiasm, and commitment to delivering outstanding customer service