eCommerce Operations Lead

Job Description

Astrotalk Store is a leading Direct-to-Consumer (D2C) brand specializing in bracelets and gemstones. We are scaling up our D2C team and looking for an Operations Lead who would be a part of the core team What You Would Do: 1.⁠ ⁠Warehouse Management & SLA Optimization Monitor and improve fill rates at B2B partner locations. Track and ensure 3PL performance against defined KPIs. 2.⁠ ⁠Packing Center Operations & SLAs Implement and optimize fulfillment center (FC) processes. Optimize units packed per day and throughput efficiency. Oversee raw material inventory and utilization. Ensure machinery performance and maintenance 3.⁠ ⁠Planning & Forecasting Lead monthly supply planning based on demand forecasts. 4.⁠ ⁠Logistics Management Optimize 3PL partnerships (e.g., direct shipping via Shiprocket, etc.). Define and track SLAs for RTOs, return processing, and last-mile logistics. 5.⁠ ⁠Technology & Automation Own and improve internal tools. Build and maintain operational dashboards and reporting systems. Automate core processes (e.g., e-way bills, inwarding, scheduling, POs, invoicing). 6.⁠ ⁠Sourcing & Procurement Manage vendor relationships and performance. Align procurement with forecasting and demand planning. Monitor and plan working capital requirements. 7.⁠ ⁠Finance & Compliance Drive budgeting and cost optimization Lead regular inventory audits and cycle counts. Ensure compliance in warehousing, logistics, and labor operations. What we’re looking for: 1.⁠ ⁠2+ years of experience in operations management 2.⁠ ⁠Demonstrated experience in a D2C environment 3.⁠ ⁠Excellent managerial skills with a proven ability to manage, motivate, and develop teams. 4.⁠ ⁠Hands-on approach. Show more Show less